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For Companies At a Glance
- Tasks: Provide exceptional customer support and resolve complex banking queries.
- Company: Leading international bank in central London with a strong reputation.
- Benefits: Competitive salary, temporary role with potential for growth.
- Why this job: Join a dynamic team and gain valuable experience in the banking sector.
- Qualifications: Fluent Cantonese and previous customer service experience in banking required.
- Other info: Exciting opportunity for career development in a globally respected institution.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Banking Customer Service Officer (Cantonese)
Up to equivalent of £36,000 pro rata
6 month Temporary role
Due to exciting business growth, our client, a leading international bank based in the heart of central London, is seeking an experienced Banking Customer Service Officer to join their team. This role is a fantastic opportunity for an organised and quick-learning professional to gain experience within the London operations of a globally respected financial institution. This is a vital role focused on providing exceptional operational support and handling complex customer interactions within the commercial banking sector.
Candidates MUST have fluent Cantonese and language skills and must have customer service experience (i.e. Teller/ Relationship Manager etc) working in a bank.
Responsibilities
- Query Resolution: Act as a primary point of contact for complex customer and internal queries, ensuring all issues are resolved quickly and in full compliance with banking protocols. Handing queries over the phone and via email.
- Operational Support: Provide daily support for account maintenance, transaction processing, and reconciliation for a portfolio of commercial clients.
- Documentation & Compliance: Maintain accurate client records, ensuring all operational activities adhere strictly to internal compliance and external regulatory requirements.
Requirements
- Fluency in Cantonese (Written and Spoken) is Mandatory: You must be able to communicate complex banking concepts clearly and professionally in Cantonese.
- Front-Line Banking Experience: Proven experience working in a customer-facing role within a regulated bank. This includes roles such as:
- Bank Teller / Customer Service Representative
- Relationship Manager Support
- Branch Operations Specialist
This vacancy is being advertised by Montpellier Resourcing Associates Limited. The services advertised by Montpellier Resourcing Associates Limited are those of an Employment Agency.
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Banking Customer Service Officer (Cantonese) employer: Montpellier Resourcing
Contact Detail:
Montpellier Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Banking Customer Service Officer (Cantonese)
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking sector, especially those who speak Cantonese. They might have insider info on job openings or can even refer you directly to hiring managers.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle complex queries and showcase your problem-solving skills. Remember, they want to see how you shine under pressure!
✨Tip Number 3
Show off your language skills! During interviews, make sure to demonstrate your fluency in Cantonese. Use it when discussing your experience and how you can help bridge communication gaps with clients.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of resources to help you ace your application and connect with top employers in the banking industry. Let’s get you that dream job!
We think you need these skills to ace Banking Customer Service Officer (Cantonese)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant banking roles you've had. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your achievements!
Show Off Your Language Skills: Since fluency in Cantonese is a must, make sure to mention it prominently in your application. We’re keen to see how you can communicate complex banking concepts in both written and spoken Cantonese, so give us examples if you can!
Be Clear and Concise: When writing your cover letter, keep it straightforward and to the point. We appreciate clarity, so outline your relevant experience and why you’re excited about this role without waffling on too much.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Montpellier Resourcing
✨Brush Up on Banking Knowledge
Make sure you’re familiar with the latest banking protocols and customer service practices. Research the bank’s services and any recent news about them. This will help you answer questions confidently and show that you’re genuinely interested in the role.
✨Showcase Your Cantonese Skills
Since fluency in Cantonese is a must, practice speaking and writing in Cantonese before the interview. Be prepared to demonstrate your language skills during the interview, especially when discussing complex banking concepts. This will highlight your ability to communicate effectively with clients.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you handle customer queries and operational challenges. Think of specific examples from your past experience where you resolved issues or provided exceptional service. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Dress Professionally and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. This shows respect for the interviewer's time and reflects your professionalism, which is crucial in the banking sector.
