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- Tasks: Provide exceptional customer service and support in a dynamic banking environment.
- Company: Leading international bank located in central London.
- Benefits: Up to £36,000 pro rata, hybrid working, and valuable experience.
- Why this job: Join a respected financial institution and enhance your customer service skills.
- Qualifications: Fluent Cantonese and previous banking customer service experience required.
- Other info: Exciting growth opportunities in a fast-paced, supportive team.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Up to equivalent of £36,000 pro rata
Hybrid Working available (4 days in the office, 1 day WFH)
6 month Temporary role
Due to exciting business growth, our client, a leading international bank based in the heart of central London, is seeking an experience Banking Customer Service Officer to join their team. This role is a fantastic opportunity for an organised and quick-learning professional to gain experience within the London operations of a globally respected financial institution. This is a vital role focused on providing exceptional operational support and handling complex customer interactions within the commercial banking sector.
Candidates MUST have fluent Cantonese and language skills and must have customer service experience (i.e. Teller/ Relationship Manager etc) working in a bank.
Duties of the Banking Customer Service Officer to include:
- Query Resolution: Act as a primary point of contact for complex customer and internal queries, ensuring all issues are resolved quickly and in full compliance with banking protocols. Handing queries over the phone and via email.
- Operational Support: Provide daily support for account maintenance, transaction processing, and reconciliation for a portfolio of commercial clients.
- Documentation & Compliance: Maintain accurate client records, ensuring all operational activities adhere strictly to internal compliance and external regulatory requirements.
Requirements for the successful Banking Customer Service Officer include:
- Fluency in Cantonese (Written and Spoken) is Mandatory: You must be able to communicate complex banking concepts clearly and professionally in Cantonese.
- Front-Line Banking Experience: Proven experience working in a customer-facing role within a regulated bank. This includes roles such as:
- Bank Teller / Customer Service Representative
- Relationship Manager Support
- Branch Operations Specialist
- Customer Service Excellence: A track record of resolving customer inquiries, processing transactions, and maintaining a high standard of client confidentiality and service.
This vacancy is being advertised by Montpellier Resourcing Associates Limited. The services advertised by Montpellier Resourcing Associates Limited are those of an Employment Agency.
Banking Customer Service Officer (Cantonese) employer: Montpellier Resourcing
Contact Detail:
Montpellier Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Banking Customer Service Officer (Cantonese)
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your Cantonese! Since fluency is a must, make sure you can confidently discuss banking concepts in both English and Cantonese. This will set you apart during interviews and demonstrate your communication skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and potentially lead to referrals, which can be a game-changer in landing the job.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about joining us in this exciting role!
We think you need these skills to ace Banking Customer Service Officer (Cantonese)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant banking roles you've had. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your fluency in Cantonese!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Banking Customer Service Officer role. Share specific examples of how you've resolved customer queries or provided operational support in the past.
Showcase Your Communication Skills: Since this role involves handling complex customer interactions, make sure your application reflects your ability to communicate clearly and professionally. Whether it's in your CV or cover letter, we want to see that you can convey banking concepts effectively in Cantonese.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Montpellier Resourcing
✨Brush Up on Banking Knowledge
Make sure you’re familiar with the banking sector, especially the services offered by the bank you're interviewing with. Understand common banking terms and concepts, as this will help you answer questions confidently and demonstrate your industry knowledge.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you successfully resolved customer queries or handled complex situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to provide excellent service.
✨Practice Your Cantonese
Since fluency in Cantonese is a must, practice speaking and writing in Cantonese before the interview. You might be asked to demonstrate your language skills during the interview, so be ready to discuss banking topics in Cantonese to show your proficiency.
✨Understand Compliance and Documentation
Familiarise yourself with the importance of compliance in banking operations. Be prepared to discuss how you ensure accuracy in documentation and adherence to regulatory requirements in your previous roles, as this is crucial for the position.
