At a Glance
- Tasks: Support the delivery of exciting events and ensure top-notch customer service.
- Company: Join Montgomery Group, a global leader in event management with over 100 years of experience.
- Benefits: Enjoy flexible hours, charity days, gym membership, and a dog-friendly office.
- Other info: Hybrid working with a vibrant office near Oxford Street and plenty of social events.
- Why this job: Be part of a dynamic team and make a real impact on memorable events.
- Qualifications: Organised, proactive, and great at communication; customer service skills are a must.
The predicted salary is between 30000 - 40000 £ per year.
A great opportunity for an organised and proactive Operations Executive to join Montgomery Group’s Operations team and support the successful delivery of a portfolio of market-leading events. The role will play a key part in the day-to-day operational management of events, ensuring excellent customer service for exhibitors, contractors and internal stakeholders.
The successful candidate will be highly organised, solutions-focused and thrive in a fast-paced environment. They will support operational planning, exhibitor communications, on-site event delivery, whilst contributing to the overall success and continuous improvement of the department.
Montgomery Group is a global events company with over a century of expertise delivering market-leading events across a wide range of industries.
Role Profile- Operational Support: Provide operational support across a portfolio of events, ensuring deadlines are met and projects are delivered to a high standard.
- Exhibitor & Contractor Communication: Manage written and verbal communication with exhibitors, contractors, venues and internal show teams, ensuring a high level of customer service at all times.
- Exhibitor Manuals & Administration: Monitor exhibitor manual responses, process forms and maintain accurate show information and correspondence.
- Project Coordination: Support operational planning by updating operational planners, exhibitor lists and auditing floorplans throughout the show cycle.
- On-Site Event Delivery: Assist with on-site event operations, including running the organisers’ office and responding to exhibitor and contractor queries during live events.
- Cross-Department Collaboration: Work closely with Sales, Marketing and wider event teams to support the successful delivery of events and improve internal communication.
- Continuous Improvement: Contribute ideas and improvements to operational processes and customer experience across the department.
- Professional, organised, collaborative, proactive, positive, customer-focused, adaptable and a strong team player.
- Excellent attention to detail and organisational skills.
- Ability to prioritise workloads and manage multiple tasks effectively.
- Energetic team player with a hands-on approach.
- Strong written and verbal communication skills.
- Customer service focused with a professional manner.
- Self-motivated with the ability to work independently and collaboratively.
- Computer literate with strong Microsoft Office skills and the ability to learn bespoke systems.
- Ability to remain calm under pressure and work effectively within deadlines.
Hybrid working is offered to all applicants with a minimum of 3 days in the office. Core hours are 9-5pm; flexibility outside these hours will be required to suit the needs of the business. The central London, dog-friendly offices are close to Oxford Street & Marylebone High Street with access to the private gardens of Manchester Square.
Equal Opportunity StatementWe are an equal-opportunity employer and are committed to diversity. We welcome applications from candidates with disabilities, providing they meet the minimum requirements of the job role. Sadly, the office building is currently not wheelchair friendly.
Benefits- Charity volunteering days
- Company away days
- Corporate gym membership
- Cycle to work and e-bike loan scheme
- Dog-friendly office
- Enhanced maternity & paternity benefits
- Flexible working hours
- Fundraising matching scheme
- Lunchtime speaker program
- Mentorship program
- Monthly social events
- Salary Sacrifice Pension plus 8 × death in service payment
- Season ticket loans
- Wellness weeks
Events Operations Coordinator - Hybrid & Flexible Hours in London employer: Montgomery Group
Montgomery Group is an exceptional employer, offering a dynamic and supportive work environment for the Events Operations Coordinator role. With hybrid working options, a dog-friendly office in central London, and a strong emphasis on employee well-being through benefits like corporate gym memberships and wellness weeks, the company fosters a culture of collaboration and continuous improvement. Employees are encouraged to grow through mentorship programmes and regular social events, making it a rewarding place to build a career in the events industry.
StudySmarter Expert Advice🤫
We think this is how you could land Events Operations Coordinator - Hybrid & Flexible Hours in London
✨Tip Number 1
Get to know the company! Research Montgomery Group and their events. Understanding their mission and values will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences that showcase your organisational skills and ability to handle pressure. This will help you shine in interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Montgomery Group.
We think you need these skills to ace Events Operations Coordinator - Hybrid & Flexible Hours in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Events Operations Coordinator role. Highlight your organisational skills and experience in event management, as these are key to impressing us at Montgomery Group.
Show Off Your Communication Skills:Since you'll be managing communications with exhibitors and contractors, it's crucial to demonstrate your strong written and verbal communication skills. Use clear and professional language in your application to showcase this.
Be Proactive and Solutions-Focused:We love candidates who can think on their feet! In your application, share examples of how you've tackled challenges in past roles. This will show us that you’re the proactive and solutions-focused person we’re looking for.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Montgomery Group
✨Know Your Events Inside Out
Before the interview, dive deep into Montgomery Group's portfolio of events. Familiarise yourself with their key offerings and recent successes. This will not only show your genuine interest but also help you discuss how your skills can contribute to their operational success.
✨Showcase Your Organisational Skills
Prepare examples that highlight your organisational prowess. Think about times when you managed multiple tasks or projects simultaneously. Be ready to explain how you prioritised workloads and ensured everything ran smoothly, especially in fast-paced environments.
✨Communicate Like a Pro
Since the role involves a lot of communication with exhibitors and contractors, practice articulating your thoughts clearly. Use specific examples from your past experiences where effective communication led to successful outcomes. This will demonstrate your customer service focus and professionalism.
✨Bring Ideas for Continuous Improvement
Montgomery Group values innovation and improvement. Come prepared with ideas on how operational processes could be enhanced. This shows that you're proactive and invested in contributing to the team's success, which is exactly what they’re looking for.
