At a Glance
- Tasks: Support the delivery of exciting events and ensure top-notch customer service.
- Company: Join Montgomery Group, a global leader in event management with over 100 years of experience.
- Benefits: Enjoy flexible hours, charity days, gym membership, and a dog-friendly office.
- Other info: Hybrid working with a vibrant office near Oxford Street and opportunities for career growth.
- Why this job: Be part of a dynamic team and make a real impact on memorable events.
- Qualifications: Organised, proactive, and great at communication; customer-focused with strong attention to detail.
The predicted salary is between 30000 - 40000 £ per year.
A great opportunity for an organised and proactive Operations Executive to join Montgomery Group’s Operations team and support the successful delivery of a portfolio of market-leading events. The role will play a key part in the day-to-day operational management of events, ensuring excellent customer service for exhibitors, contractors and internal stakeholders. The successful candidate will be highly organised, solutions-focused and thrive in a fast-paced environment. They will support operational planning, exhibitor communications, on-site event delivery, whilst contributing to the overall success and continuous improvement of the department.
Montgomery Group is a global events company with over a century of expertise delivering market-leading events across a wide range of industries.
Role Profile- Operational Support: Provide operational support across a portfolio of events, ensuring deadlines are met and projects are delivered to a high standard.
- Exhibitor & Contractor Communication: Manage written and verbal communication with exhibitors, contractors, venues and internal show teams, ensuring a high level of customer service at all times.
- Exhibitor Manuals & Administration: Monitor exhibitor manual responses, process forms and maintain accurate show information and correspondence.
- Project Coordination: Support operational planning by updating operational planners, exhibitor lists and auditing floorplans throughout the show cycle.
- On-Site Event Delivery: Assist with on-site event operations, including running the organisers’ office and responding to exhibitor and contractor queries during live events.
- Cross-Department Collaboration: Work closely with Sales, Marketing and wider event teams to support the successful delivery of events and improve internal communication.
- Continuous Improvement: Contribute ideas and improvements to operational processes and customer experience across the department.
- Professional, organised, collaborative, proactive, positive, customer-focused, adaptable and a strong team player.
- Excellent attention to detail and organisational skills.
- Ability to prioritise workloads and manage multiple tasks effectively.
- Energetic team player with a hands-on approach.
- Strong written and verbal communication skills.
- Customer service focused with a professional manner.
- Self-motivated with the ability to work independently and collaboratively.
- Computer literate with strong Microsoft Office skills and the ability to learn bespoke systems.
- Ability to remain calm under pressure and work effectively within deadlines.
Hybrid working is offered to all applicants with a minimum of 3 days in the office. Core hours are 9-5pm; flexibility outside these hours will be required to suit the needs of the business. The central London, dog-friendly offices are close to Oxford Street & Marylebone High Street with access to the private gardens of Manchester Square.
Equal Opportunity StatementWe are an equal-opportunity employer and are committed to diversity. We welcome applications from candidates with disabilities, providing they meet the minimum requirements of the job role. Sadly, the office building is currently not wheelchair friendly.
Benefits- Charity volunteering days
- Company away days
- Corporate gym membership
- Cycle to work and e-bike loan scheme
- Dog-friendly office
- Enhanced maternity & paternity benefits
- Flexible working hours
- Fundraising matching scheme
- Lunchtime speaker program
- Mentorship program
- Monthly social events
- Salary Sacrifice Pension plus 8 × death in service payment
- Season ticket loans
- Wellness weeks
Events Operations Coordinator - Hybrid & Flexible Hours employer: Montgomery Group
Montgomery Group is an exceptional employer, offering a dynamic and supportive work environment for the Events Operations Coordinator role. With hybrid working options, a dog-friendly office in central London, and a strong emphasis on employee growth through mentorship programmes and social events, we foster a culture of collaboration and continuous improvement. Our commitment to diversity and a range of benefits, including charity volunteering days and enhanced family leave, make Montgomery Group a rewarding place to build your career in the events industry.
StudySmarter Expert Advice🤫
We think this is how you could land Events Operations Coordinator - Hybrid & Flexible Hours
✨Tip Number 1
Get to know the company! Research Montgomery Group and their events. Understanding their mission and values will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can be a game-changer in landing the job.
✨Tip Number 3
Prepare for the interview by practising common questions related to event operations. Think about your past experiences and how they align with the role. We want to see your problem-solving skills and how you handle pressure, so have some examples ready!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Events Operations Coordinator - Hybrid & Flexible Hours
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Events Operations Coordinator role. Highlight your organisational skills and experience in event management, as these are key to what we’re looking for!
Show Off Your Communication Skills:Since you'll be managing communications with exhibitors and contractors, it’s essential to demonstrate your strong written and verbal communication skills. Use clear and professional language in your application to reflect this.
Be Proactive in Your Approach:We love candidates who take initiative! In your application, share examples of how you've contributed to operational improvements or customer service in past roles. This will show us you’re a solutions-focused team player.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Montgomery Group
✨Know Your Events Inside Out
Before the interview, dive deep into Montgomery Group's portfolio of events. Familiarise yourself with their key offerings and recent successes. This will not only show your genuine interest but also help you discuss how your skills can contribute to their ongoing projects.
✨Show Off Your Organisational Skills
Prepare examples that highlight your organisational prowess. Think about times when you successfully managed multiple tasks or coordinated events. Be ready to explain your process and how you ensure everything runs smoothly, especially under pressure.
✨Communicate Like a Pro
Since the role involves a lot of communication, practice articulating your thoughts clearly. Use specific examples of how you've effectively communicated with stakeholders in the past. This will demonstrate your strong verbal and written skills, which are crucial for this position.
✨Bring Ideas for Improvement
Montgomery Group values continuous improvement, so come prepared with ideas on how operational processes could be enhanced. Think about your previous experiences and how they could translate into actionable suggestions for the team. This shows you're proactive and invested in the company's success.
