Company Description MONTGOMERY DOMESTICS LTD is a business supplies and equipment company headquartered in Liverpool, United Kingdom. The company focuses on providing domestic appliances and related equipment to a variety of customers. Operating from its base at Larchdale Grove in Walton, it serves both local households and trade partners. As a growing business, MONTGOMERY DOMESTICS LTD values practical technical expertise, reliable customer service, and long‑term relationships with clients. Team members are encouraged to contribute to continuous improvement in product support and service quality.
Role Description The Whitegoods Engineer role is a full‑time remote position focused on diagnosing, repairing, and supporting domestic appliances such as washing machines, dishwashers, refrigerators, ovens, and other household equipment. Day‑to‑day tasks include providing remote technical advice to customers, guiding on‑site technicians, interpreting fault codes, and recommending appropriate repairs or parts replacements. The engineer will document service histories, create clear technical notes, and update internal systems to ensure accurate records and efficient follow‑up. The role also involves liaising with suppliers and internal teams to resolve complex technical issues, improving troubleshooting guides, and contributing to service process improvements. While the role is remote, the engineer may occasionally coordinate with local service partners to ensure high‑quality, timely resolutions for customer issues.
Qualifications
- Strong technical knowledge of whitegoods appliances (e.g., laundry, refrigeration, cooking, dishwashing) and their mechanical, electrical, and electronic components.
- Proficiency in fault‑finding, diagnostics, and troubleshooting using manuals, schematics, and remote tools.
- Experience documenting repairs, maintaining service records, and using computer‑based service management or CRM systems.
- Effective communication skills for explaining technical issues clearly to customers, colleagues, and suppliers in a remote environment.
- Ability to work independently, manage a full‑time workload, prioritize multiple cases, and meet response and resolution time targets.
- Relevant technical qualification or apprenticeship in electrical engineering, appliance repair, or a related field; industry certifications are an advantage.
- Familiarity with UK safety standards and best practices for domestic appliances; commitment to safe working methods and regulatory compliance.
- Previous experience in whitegoods engineering, domestic appliance servicing, or a similar technical support role is highly beneficial.
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