At a Glance
- Tasks: Lead fan engagement projects, ensuring smooth delivery and excellent customer experiences.
- Company: Join Monterosa, the top platform for sports and entertainment fan engagement.
- Benefits: Flexible work environment, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team culture with a focus on collaboration and creativity.
- Why this job: Make a real impact in the sports and entertainment industry while working with innovative technology.
- Qualifications: Experience in customer-facing roles and strong organisational skills required.
The predicted salary is between 45000 - 55000 £ per year.
Monterosa is the leading fan engagement platform for sports and entertainment, powering interactive experiences for the world’s biggest leagues, teams, broadcasters, and brands. Over 100 million users engage with Monterosa globally every year. Our mission is to make high-quality fan engagement experiences and workflows accessible to all teams - helping our customers grow audiences, deepen engagement, and deliver measurable commercial impact. Operating across the UK, Poland, and Ghana, we combine a powerful product platform with expert delivery and support for customers worldwide.
The Role
We are looking for a Product Delivery Manager to act as the primary point of coordination and success for a portfolio of fan engagement customers. This role is about owning the customer experience end-to-end - ensuring campaigns and activations run smoothly, stakeholders stay aligned, and value is consistently delivered by creating excellent experiences for fans on the Monterosa platform. You will work closely with customers and internal teams to coordinate delivery, facilitate communication, and drive outcomes, supported by Monterosa’s internal systems and workflows.
What You’ll Be Responsible For
- Customer Ownership & Relationship Management
- Act as the main point of contact for a portfolio of 5-10 customers in global sports and entertainment during the delivery process.
- Build strong, trusted relationships across a range of stakeholders.
- Understand and interrogate customer goals and help meet their commercial and fan engagement objectives, utilising our suite of innovative products.
- Proactively identify risks, opportunities, and areas to improve customer outcomes.
- Product Advice & Setup
- Detailed knowledge of the Monterosa platform, products, and how to set them up.
- Set up and configuration of Experiences.
- Provide advice on best practices.
- Coordination & Delivery Management
- Coordinate the successful delivery of fan engagement campaigns using Monterosa’s platform and front-end fan engagement products.
- Lead a tight-knit team within an AI-first process to rapidly create and deploy our products and new features.
- Keep your customers up-to-date with regular communication and collaborative reviews at every stage of delivery.
- Keep delivery organised, visible, and predictable across multiple concurrent customers.
- Operational Excellence
- Use AI-driven internal systems and workflows to manage delivery. Maintain clear visibility of timelines, dependencies, and priorities.
- Ensure smooth handovers between teams and phases of work.
- Support efficient, scalable ways of working as Monterosa grows.
- Customer Success & Value Delivery
- Prioritise outcomes over process - ensuring customers achieve success with Monterosa.
- Monitor performance, engagement metrics, and campaign success.
- Identify opportunities to grow accounts or deepen usage of the platform.
- Contribute to long-term customer retention and satisfaction.
The Ideal Candidate
You are highly organised and customer-focused, and comfortable managing multiple workstreams at once. You don’t need to be a traditional project manager - you are someone who thrives in client-facing, fast-moving environments where coordination and communication are key. You bring a strong sense of ownership, you understand your customers' goals, and how to use our products to achieve them. You are proactive in solving problems and know how to keep both customers and internal teams aligned.
Experience & Background
- Customer-Facing Delivery Experience
- Experience in Customer Success, Account Management, Product, or Project Management roles in SaaS or digital products.
- Comfortable managing multiple customers, campaigns, or accounts simultaneously.
- Strong experience working directly with clients and stakeholders.
- Organisation & Coordination
- Highly organised with the ability to manage competing priorities.
- Experience coordinating across multiple teams (e.g., product, engineering, design, and commercial).
- Able to keep work structured and on track without heavy process overhead.
- Communication & Stakeholder Management
- Confident communicator with the ability to engage stakeholders at different levels.
- Skilled at running meetings, managing expectations, and keeping everyone aligned.
- Able to simplify complexity and create clarity.
- Understands how customer goals link to business outcomes.
- Able to spot opportunities to improve engagement, performance, or account growth.
- Data-driven, ready to use data to back up your suggestions, and comfortable using metrics to guide conversations.
- Deep understanding of product lifecycle, experimentation, and iteration.
- Confident in analysing data and forming product hypotheses.
- Thoughtful decision-making grounded in user journeys and business impact.
- Hands-on Capability
- Able to create wireframes independently.
- Able to prototype (including low-code / “vibe-coded” prototypes).
- Able to translate abstract goals into tangible flows.
Nice to Have
- Experience in sports, media, or fan engagement.
- Familiarity with SaaS platforms or digital product environments.
- Experience with AI-supported Spec Driven Development.
Key Attributes
- Customer-first mindset - you care about outcomes, not just delivery.
- Articulate - you can explain complex issues in simple terms.
- Highly organised - able to juggle multiple customers and timelines.
- Proactive & accountable - you take ownership and move things forward.
- Collaborative - you bring teams together and make things happen.
- Calm under pressure - able to manage complexity without losing clarity.
Product Project Manager in Liverpool employer: Monterosa
Monterosa is an exceptional employer, offering a dynamic work environment that prioritises innovation and collaboration in the fast-paced world of fan engagement. With a strong focus on employee growth, Monterosa provides opportunities for professional development and encourages a customer-first mindset, ensuring that every team member plays a vital role in delivering outstanding experiences for clients. Located across the UK, Poland, and Ghana, employees benefit from a diverse and inclusive culture that values creativity and teamwork, making it an ideal place for those looking to make a meaningful impact in the sports and entertainment industry.
StudySmarter Expert Advice🤫
We think this is how you could land Product Project Manager in Liverpool
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Monterosa!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Monterosa would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Monterosa through your school's career services!
We think you need these skills to ace Product Project Manager in Liverpool
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Project Manager, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Project Manager position at Monterosa. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Monterosa
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
