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For Companies At a Glance
- Tasks: Lead fan engagement projects, ensuring smooth delivery and excellent customer experiences.
- Company: Join Monterosa, the top platform for sports and entertainment fan engagement.
- Benefits: Flexible work environment, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in the sports and entertainment industry while working with innovative technology.
- Qualifications: Experience in customer-facing roles and strong organisational skills required.
- Other info: Dynamic team culture with a focus on collaboration and creativity.
The predicted salary is between 45000 - 55000 ÂŁ per year.
Monterosa is the leading fan engagement platform for sports and entertainment, powering interactive experiences for the world’s biggest leagues, teams, broadcasters, and brands. Over 100 million users engage with Monterosa globally every year. Our mission is to make high-quality fan engagement experiences and workflows accessible to all teams - helping our customers grow audiences, deepen engagement, and deliver measurable commercial impact. Operating across the UK, Poland, and Ghana, we combine a powerful product platform with expert delivery and support for customers worldwide.
The Role
We are looking for a Product Delivery Manager to act as the primary point of coordination and success for a portfolio of fan engagement customers. This role is about owning the customer experience end-to-end - ensuring campaigns and activations run smoothly, stakeholders stay aligned, and value is consistently delivered by creating excellent experiences for fans on the Monterosa platform. You will work closely with customers and internal teams to coordinate delivery, facilitate communication, and drive outcomes, supported by Monterosa’s internal systems and workflows.
What You’ll Be Responsible For
- Customer Ownership & Relationship Management
- Act as the main point of contact for a portfolio of 5-10 customers in global sports and entertainment during the delivery process.
- Build strong, trusted relationships across a range of stakeholders.
- Understand and interrogate customer goals and help meet their commercial and fan engagement objectives, utilising our suite of innovative products.
- Proactively identify risks, opportunities, and areas to improve customer outcomes.
- Product Advice & Setup
- Detailed knowledge of the Monterosa platform, products, and how to set them up.
- Set up and configuration of Experiences.
- Provide advice on best practices.
- Coordination & Delivery Management
- Coordinate the successful delivery of fan engagement campaigns using Monterosa’s platform and front-end fan engagement products.
- Lead a tight-knit team within an AI-first process to rapidly create and deploy our products and new features.
- Keep your customers up-to-date with regular communication and collaborative reviews at every stage of delivery.
- Keep delivery organised, visible, and predictable across multiple concurrent customers.
- Operational Excellence
- Use AI-driven internal systems and workflows to manage delivery. Maintain clear visibility of timelines, dependencies, and priorities.
- Ensure smooth handovers between teams and phases of work.
- Support efficient, scalable ways of working as Monterosa grows.
- Customer Success & Value Delivery
- Prioritise outcomes over process - ensuring customers achieve success with Monterosa.
- Monitor performance, engagement metrics, and campaign success.
- Identify opportunities to grow accounts or deepen usage of the platform.
- Contribute to long-term customer retention and satisfaction.
The Ideal Candidate
You are highly organised and customer-focused, and comfortable managing multiple workstreams at once. You don’t need to be a traditional project manager - you are someone who thrives in client-facing, fast-moving environments where coordination and communication are key. You bring a strong sense of ownership, you understand your customers' goals, and how to use our products to achieve them. You are proactive in solving problems and know how to keep both customers and internal teams aligned.
Experience & Background
- Customer-Facing Delivery Experience
- Experience in Customer Success, Account Management, Product, or Project Management roles in SaaS or digital products.
- Comfortable managing multiple customers, campaigns, or accounts simultaneously.
- Strong experience working directly with clients and stakeholders.
- Organisation & Coordination
- Highly organised with the ability to manage competing priorities.
- Experience coordinating across multiple teams (e.g., product, engineering, design, and commercial).
- Able to keep work structured and on track without heavy process overhead.
- Communication & Stakeholder Management
- Confident communicator with the ability to engage stakeholders at different levels.
- Skilled at running meetings, managing expectations, and keeping everyone aligned.
- Able to simplify complexity and create clarity.
- Understands how customer goals link to business outcomes.
- Able to spot opportunities to improve engagement, performance, or account growth.
- Data-driven, ready to use data to back up your suggestions, and comfortable using metrics to guide conversations.
- Deep understanding of product lifecycle, experimentation, and iteration.
- Confident in analysing data and forming product hypotheses.
- Thoughtful decision-making grounded in user journeys and business impact.
- Hands-on Capability
- Able to create wireframes independently.
- Able to prototype (including low-code / “vibe-coded” prototypes).
- Able to translate abstract goals into tangible flows.
Nice to Have
- Experience in sports, media, or fan engagement.
- Familiarity with SaaS platforms or digital product environments.
- Experience with AI-supported Spec Driven Development.
Key Attributes
- Customer-first mindset - you care about outcomes, not just delivery.
- Articulate - you can explain complex issues in simple terms.
- Highly organised - able to juggle multiple customers and timelines.
- Proactive & accountable - you take ownership and move things forward.
- Collaborative - you bring teams together and make things happen.
- Calm under pressure - able to manage complexity without losing clarity.
Product Project Manager in Liverpool employer: Monterosa
Contact Detail:
Monterosa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Project Manager in Liverpool
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand Monterosa's platform and think about how your skills can enhance their fan engagement strategies. Show them you’re not just another candidate, but someone who truly gets what they do!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Product Delivery Manager. Highlight your customer-focused mindset and how you can drive successful outcomes for their clients.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Product Project Manager in Liverpool
Some tips for your application 🫡
Show Your Passion for Fan Engagement: When writing your application, let us see your enthusiasm for fan engagement and how it connects to the role. Share any relevant experiences that highlight your understanding of what makes a great fan experience.
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Product Delivery Manager role. Use keywords from the job description to demonstrate that you understand what we’re looking for and how you fit in.
Highlight Your Organisational Skills: Since this role involves managing multiple customers and campaigns, be sure to showcase your organisational skills. Provide examples of how you've successfully coordinated projects or managed competing priorities in the past.
Keep It Clear and Concise: We appreciate clarity! Make your application easy to read by keeping your language straightforward and to the point. Avoid jargon unless it’s relevant, and ensure your key points stand out.
How to prepare for a job interview at Monterosa
✨Know the Monterosa Platform Inside Out
Before your interview, make sure you have a solid understanding of the Monterosa platform and its products. Familiarise yourself with how they enhance fan engagement and think about how you can leverage these tools to meet customer goals. This knowledge will help you demonstrate your capability to provide product advice and setup during the interview.
✨Showcase Your Customer-Centric Approach
Prepare examples that highlight your experience in customer success or account management. Be ready to discuss how you've built strong relationships with clients and how you've proactively identified opportunities to improve their outcomes. This will show that you have the customer-first mindset Monterosa values.
✨Demonstrate Your Organisational Skills
Since the role involves managing multiple customers and campaigns, be prepared to talk about your organisational strategies. Share specific methods you use to keep projects on track and how you manage competing priorities. This will illustrate your ability to coordinate effectively across teams.
✨Communicate Clearly and Confidently
Practice articulating complex ideas in simple terms. During the interview, focus on your communication skills by engaging with the interviewer and asking clarifying questions. This will showcase your ability to simplify complexity and keep stakeholders aligned, which is crucial for the role.