Monteith is an independent commercial insurance broker with offices in Glasgow and London, and one of the fastest growing insurance brokerages in the UK.
We help businesses across the UK protect what they have built, from PLCs and owner-managed businesses to charities. We also look after the personal insurance needs of directors and senior managers.
Our approach is simple: advise, not sell. We take the time to understand each client's business and risks, recommend the right cover, and negotiate with insurers on their behalf to get the best value in both price and protection.
Our culture is one of trust, respect and empowerment. As we continue to grow, we're building a team that shares our commitment to expert advice, exceptional service and long-term client relationships.
PURPOSE OF THE ROLE
To manage and oversee all client claims activity on behalf of Monteith, making sure claims are handled efficiently, professionally and in the best interests of our clients. You'll be responsible for claims reporting, client support and developing our claims proposition, including supplier identification and project work.
KEY RESPONSIBILITIES
- Act as the primary contact for all client claims, from notification through to settlement
- Acknowledge all client correspondence on the day it is received and confirm actions taken within 24 hours
- Liaise with insurers, loss adjusters, solicitors, rehabilitation providers and other stakeholders
- Produce regular claims reports, with detailed reports for large clients and complex claims
- Analyse claims trends, costs and root causes, and make recommendations to clients
- Attend client meetings and present claims information and insights
- Support renewal discussions with claims data and analysis
- Identify, assess and recommend claims suppliers and service providers
- Build and maintain strong working relationships with insurers, loss adjusters and other claims service providers
- Support claims-related projects and continuous improvement initiatives
- Maintain accurate claims records and regulatory compliance
HOW SUCCESS IS MEASURED
- Client satisfaction with the claims service
- Quality and timeliness of claims reporting
- Claims outcomes and progression
- Retention of key client relationships
- Successful delivery of supplier and project initiatives
WHAT YOU'LL NEED
- 5+ years' experience managing insurance claims
- Strong client relationship and communication skills
- Analytical and reporting capability
- Proficiency in Acturis and Microsoft Office, particularly Excel and PowerPoint
ABOUT YOU
- Client-focused and commercially aware
- Organised, with high attention to detail and strong time management, able to prioritise your workload effectively
- Excellent written English and document handling skills
- Proactive and collaborative
- Professional and credible
WHAT WE OFFER
- Salary of up to £50k depending on experience, plus an annual bonus
- A market leading package, including a 10% employer pension contribution, Group Life, Income Protection and Private Medical
- The chance to join one of the fastest growing insurance brokerages in the UK, where our culture is one of trust, respect and empowerment
#J-18808-Ljbffr
