Bank Medical Secretary in Ilford

Ilford Full-Time 30000 - 40000 £ / year (est.) No working from home possible

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At a Glance

Tasks: Provide a full medical secretarial service to six Consultants, typing clinic notes and letters.
Company: Spire London East Hospital is dedicated to high-quality healthcare services.
Benefits: Weekly pay, access to Spire Healthcare pension, and discounts via Blue Light Card.
Other info: Position based in Redbridge, covering ad hoc shifts.
Why this job: Join a supportive team with opportunities for further training and progression.
Qualifications: Good standard of education and knowledge of medical terminology required.

The predicted salary is between 30000 - 40000 £ per year.

Spire London East Hospital is looking to recruit an experienced Medical Secretary to join our team and support our valued Consultants in providing a high-quality service on the bank. As Medical Secretary your main tasks are to provide a full medical secretarial service to consultants. The post requires excellent communication skills, computer literacy, and the ability to remain calm when dealing with clients.

Accountabilities and Activities

To provide an efficient secretarial service to all Consultants.
To type all Consultants’ clinic notes and letters to General Practitioners and external agencies, meeting deadlines (48‑72 hours).
To answer patient queries, using tact and diplomacy when dealing with issues of a sensitive nature.
To liaise with Consultants and their secretaries to resolve patient queries/complaints in a timely manner.
To be solely responsible for at least six Consultants, handling all clinic correspondence, telephone calls, and queries related to the allocated Consultant, displaying a high level of accuracy, presentation and attention to detail.
To communicate effectively with GP surgeries, other healthcare professionals such as Occupational Health Nurses, physiotherapists, etc.
To provide copy clinic letters when needed.
To open Consultants mail and distribute.
To type discharge summaries/operation notes etc dictated by Consultants.
To log all incoming clinic/theatre typing, insurance claim forms, DWP forms etc and distribute appropriately.
To order Consultants’ paper, office stationery etc.
To liaise closely with Outpatient Department, Medical Records, NHS Team and other departments within the hospital.
To assist in the training of new and trainee Medical Secretaries.
To undergo all mandatory training required such as fire, health and safety etc.
To ensure consistent provision of service during holiday/sickness periods, by providing adequate cover of private typing.
To contribute to the development of departmental procedures.
To familiarise with company policies and procedures.
To deliver exemplary customer service to all users of the service (consultants, patients and co‑workers).
To assist with any other reasonable duties required as per the Senior Medical Secretary.

Qualifications, Training & Experience

Good standard of education.
Professional telephone manner.
A good knowledge of medical, anatomical and physiological terminology.
Knowledge of IT systems.

Bank colleagues are paid weekly. Access to Spire Healthcare pension. Access to Blue Light Card discounts. Smartspending discounts via ‘Spire for You’. Wellbeing Centre access via ‘Spire for You’. Free uniform. Free DBS. Full induction, including mandatory training updates. Opportunities for further training and progression into permanent posts. Knowledge, support and guidance through your recruitment journey from Spire’s specialist Resourcing Team. We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness or annual leave. We commit to our employees’ well‑being through work‑life balance, on‑going development, support and reward.

Equal Opportunities

Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it’s their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.