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- Tasks: Enhance customer satisfaction by resolving technical issues on our AI data platform.
- Company: Leading data and AI company in Greater London with a dynamic startup vibe.
- Benefits: Competitive salary, growth potential, and a supportive team environment.
- Why this job: Join a cutting-edge company and make a real difference in customer experience.
- Qualifications: 2+ years in technical support, SaaS knowledge, and strong communication skills.
- Other info: Exciting opportunities for professional growth in a fast-paced setting.
The predicted salary is between 36000 - 60000 £ per year.
A leading data and AI company in Greater London seeks a Technical Support Engineer to enhance customer satisfaction and resolve technical issues. The role requires a strong background in SaaS technologies, excellent communication skills, and a proactive approach to process improvement.
Candidates should have:
- 2+ years in technical support
- Experience with tools like Postman and SQL
- A customer-first mindset
Join a dynamic startup environment with significant growth potential.
Technical Support Engineer — AI Data Platform employer: Monte Carlo
Contact Detail:
Monte Carlo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer — AI Data Platform
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the company you're eyeing. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Show off your skills! Prepare for technical interviews by brushing up on your SaaS knowledge and tools like Postman and SQL. We recommend doing some mock interviews to get comfortable with the questions you might face.
✨Tip Number 3
Be proactive! If you spot a potential improvement in their support process or have ideas on enhancing customer satisfaction, mention it during your interview. It shows you're already thinking like a team member.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Technical Support Engineer — AI Data Platform
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with SaaS technologies and technical support. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Technical Support Engineer role and how your proactive approach can enhance customer satisfaction. Let us know what makes you tick!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Monte Carlo
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of SaaS technologies, Postman, and SQL. Be ready to discuss how you've used these tools in past roles and how they can help solve customer issues effectively.
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice explaining complex technical concepts in simple terms. Think about examples where you've successfully communicated with customers or team members to resolve issues.
✨Demonstrate a Customer-First Mindset
Prepare to share specific instances where you've gone above and beyond for a customer. Highlight your proactive approach to improving processes and how it positively impacted customer satisfaction.
✨Embrace the Startup Vibe
Research the company culture and be ready to discuss how you can contribute to a dynamic startup environment. Show enthusiasm for growth and adaptability, as these traits are key in a fast-paced setting.
