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For Companies At a Glance
- Tasks: Deliver exceptional dining experiences and impeccable service to guests.
- Company: Join Montcalm Collection, London's luxury hotel group with a rich history and modern flair.
- Benefits: Enjoy competitive pay, 28 holidays, health benefits, and a supportive team environment.
- Why this job: Be part of a vibrant team in a stunning hotel, creating memorable moments for guests.
- Qualifications: Strong communication skills and a passion for hospitality are essential.
- Other info: Flexible schedules and opportunities for ongoing training and development await you.
The predicted salary is between 24000 - 33600 £ per year.
Job Description
About Montcalm Collection
United by timeless style and peerless service, Montcalm Collection is Londons compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the citys story.
The hotels in the collection include a historic brewery, reimagined as a vibrant modern hotel: Montcalm Brewery. A storied city-slicker, housed in the former headquarters of the Royal Mail: Montcalm Royal London House. A property with a bold new perspective at Montcalm East, part of Marriotts Autograph Collection. And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queens Gardens, both part of Design Hotels.
Our flagship hotel is on the brink of a bold new era. Its Grade II-listed building on the cusp of Park Lane has been sensitively refreshed by architects Holland Harvey. Interiors are being rejuvenated by Studio Mica and Studio Est. We have added a new signature restaurant helmed by a world-famous chef, alongside a dapper lounge and bar. Communal areas, bedrooms and suites have all been artfully redesigned; our spa and Grand Ballroom will re-emerge as modern icons.
Conscious, cultured, characterful, and considerate, Montcalm Mayfair is a five-star hotel set on a historic crescent that sits proudly at the top of Park Lane, steps from Hyde Park and the West End, with a toe in Marylebone, bringing a fresh, holistic hospitality approach to London luxury. The respectful, sensitive full restoration includes a wellness space, community-welcoming public spaces and a restaurant helmed by an internationally acclaimed chef.
Overview
Montcalm Mayfair is looking for a skilled and ambitiousFood & Beverage Assistantto join our team. As a Food & Beverage Assistant , you will be responsible for delivering a flawless dining experience, ensuring guests receive impeccable service from start to finish. You will work closely with our kitchen and bar teams to create memorable experiences and maintain the highest standards of dining service.
This role involves serving food and beverages, ensuring guest feel welcome, comfortable and well attended to at all times, ensuring that all service standards reflect the hotels luxury brand.
Benefits
Competitive salary.
A supportive, empowering team environment.
Benefits platform with various discounts.
28 holidays including eight bank holidays, with more holidays after two-year service.
Cash-back health benefits, including optical, dental, chiropractor and physio services.
Discounted gym membership.
Access to Wellbeing platform and sessions, including EAP.
Awards and Recognition Programme.
Annual parties.
Regular and ongoing training and development, including leadership workshops.
Key Responsibilities
Greet guests warmly, escort them to their tables, and ensure their needs are met throughout their dining experience. Create a welcoming and memorable atmosphere.
Provide detailed information about the menu, including specials and beverage pricing, and confidently recommend dishes based on guest preferences and dietary restrictions.
Take accurate orders and ensure that all requests, dietary preferences, and food allergies are communicated clearly to the kitchen and bar team.
Serve food and drinks with attention to detail and presentation, following Marriotts high standards of service.
Ensure tables are properly set and cleared in a timely manner, maintaining an impeccable dining environment.
Maintain extensive knowledge of food and beverage offerings, including ingredients, preparation methods, and wine pairings to enhance the guest experience.
Actively promote additional items and special menu offerings, enhancing the overall dining experience.
Ensure F&B outlets are always clean and organized, adhering to Health & Safety regulations, and maintaining Marriotts standard of excellence.
Work closely with kitchen team, bartenders, and other attendants to ensure smooth, seamless service delivery.
Address guest concerns or complaints with professionalism, resolving them promptly or escalating them to management as needed.
Assist in managing stock inventory, replenishing items as needed, and reporting shortages to supervisors.
Assist with preparation and service for special events, banquets, and private dining experiences, ensuring that each event exceeds guest expectations.
Handle incoming calls, emails, and reservations professionally and efficiently to ensure smooth guest interactions.
Ensure accurate billing, cash handling, and payment procedures are followed, maintaining accuracy and professionalism.
Respond to emergency situations calmly and efficiently, following Marriotts hotel protocols.
This job description is designed to outline primary duties and conditions related to the Chef De Rang position at a luxury hotel. It is not an exhaustive list and additional tasks and responsibilities may be required as directed by hotel management.
Key Attributes:
Strong interpersonal skills and guest-oriented mindset.
Excellent communication and guest service skills, with focus on creating memorable experiences.
In-depth knowledge of food and beverage service, wine pairings and menu offerings.
Familiarity with the Health & Safety regulations in F&B service (HACCP).
Proficiency in POS systems.
Ability to work under pressure in a fast-paced environment.
Detail oriented and highly organised.
Working Conditions:
Flexibility with work schedules, including weekends, holidays and evenings.
Physical demands such as being on the feet for long periods of time and manual handling.
Eligibility
Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.
Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.
Note:If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.
AMRT1_UKCT
Food & Beverage Assistant employer: Montcalm Mayfair
Contact Detail:
Montcalm Mayfair Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Assistant
✨Tip Number 1
Familiarize yourself with the Montcalm Collection's unique offerings and dining experiences. Understanding the specific atmosphere and service style of each hotel will help you align your approach to their luxury standards.
✨Tip Number 2
Practice your communication skills, especially in a fast-paced environment. Being able to engage guests warmly and confidently discuss menu items will set you apart as a candidate who can enhance the dining experience.
✨Tip Number 3
Showcase your knowledge of food and beverage pairings during the interview. This demonstrates not only your expertise but also your commitment to providing exceptional service that aligns with the hotel's luxury brand.
✨Tip Number 4
Be prepared to discuss how you handle guest complaints or concerns. Highlighting your problem-solving skills and ability to maintain professionalism under pressure will resonate well with the hiring team.
We think you need these skills to ace Food & Beverage Assistant
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Food & Beverage Assistant position. Understand the key responsibilities and attributes required, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in food and beverage service. Mention specific skills such as knowledge of menu offerings, customer service excellence, and familiarity with health and safety regulations.
Showcase Your Interpersonal Skills: Since this role requires strong interpersonal skills, make sure to provide examples in your application that demonstrate your ability to create memorable guest experiences and handle customer concerns professionally.
Personalize Your Cover Letter: Write a personalized cover letter that reflects your enthusiasm for working at Montcalm Collection. Mention why you are drawn to their luxury brand and how you can contribute to their commitment to impeccable service.
How to prepare for a job interview at Montcalm Mayfair
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the food and beverage industry. Share experiences where you went above and beyond to create memorable dining experiences for guests.
✨Know the Menu Inside Out
Familiarize yourself with the menu, including specials and dietary options. Be prepared to discuss your favorite dishes and how they can cater to different guest preferences.
✨Demonstrate Strong Interpersonal Skills
Highlight your ability to connect with guests and create a welcoming atmosphere. Share examples of how you've handled difficult situations or complaints with professionalism.
✨Emphasize Attention to Detail
Discuss your approach to maintaining high standards in service and presentation. Provide examples of how you've ensured a clean and organized dining environment in previous roles.
