At a Glance
- Tasks: Ensure guest rooms and public areas are spotless and welcoming.
- Company: Join Montcalm Collection, where hospitality meets timeless style.
- Benefits: Enjoy competitive pay, generous holidays, and wellness support.
- Other info: Flexible shifts with opportunities for growth in a vibrant environment.
- Why this job: Be part of a team that creates unforgettable guest experiences.
- Qualifications: Attention to detail and a passion for luxury service required.
The predicted salary is between 20790 - 25410 £ per year.
At Montcalm Collection, we believe that timeless style and genuine hospitality are more than just values; they’re a way of life. Our people are the heart of our hotels: passionate individuals working together as a team, united by an unwavering commitment to providing first‑class personal service.
Join us, and become part of a culture that celebrates individuality, nurtures potential, and upholds the very highest standards of the art of hospitality.
WHY JOIN MONTCALM COLLECTION
- Competitive salary that reflects your talent, contribution, and potential.
- Generous holiday allowance, starting at 28 days (including bank holidays) and increasing with service.
- Paid birthday leave.
- Celebration of life’s milestones with generous gifts and financial support for special occasions.
- Comprehensive wellbeing support, including free access to our Employee Assistance Programme.
- Tailored wellbeing experiences, from yoga sessions to wellbeing workshops.
- Cashback healthcare plan covering dental, optical, physiotherapy, and alternative treatments.
- Preferential gym membership rates.
- Continuous learning and development opportunities.
- Paid volunteering day.
- Employee referral programme.
- Complimentary meals on duty in our team restaurant.
- Exclusive room rate discounts across the Montcalm Collection.
- International hotel discounts through Marriott Bonvoy.
- City‑wide discounts and perks.
- Recognition programmes, including vouchers and curated rewards.
- Elegant annual celebrations and social events.
ROLE OVERVIEW
The Room Attendant is responsible for ensuring the highest standards of cleanliness, comfort and presentation within guest rooms and public areas. This role involves thorough cleaning, replenishing amenities, reporting maintenance issues, and ensuring guest satisfaction through attentive and personalized service.
RESPONSIBILITIES
- Greet hotel guests with a warm welcome and smile.
- Thoroughly clean and service guest rooms, suites, and public areas according to the hotel’s high standards.
- Replace linens, towels, and amenities with fresh, high‑quality items.
- Ensure all furniture, fixtures, and equipment are in excellent condition and report any maintenance issues promptly.
- Vacuum, dust, polish, and sanitize all surfaces.
- Undertake “Job of the Day” or spring cleans where necessary.
- Respect guest privacy and ensure the “Do Not Disturb” policy is adhered to.
- Respond promptly and courteously to guest requests.
- Anticipate guest needs by preparing rooms with personalized touches.
- Deliver any special requests with efficiency and a positive attitude.
- Monitor and replenish cleaning supplies, amenities, and minibar items in guest rooms.
- Maintain the cupboards and linen rooms clean and tidy.
- Prepare and pack own trolley for the next working day.
- Follow the procedures for reject linen.
- Report inventory shortages to the Housekeeping Supervisor.
- Properly store and handle all cleaning materials and equipment.
- Ensure your daily work list is signed by your supervisor at the end of the day.
- Adhere to all health and safety regulations.
- Participate in regular training sessions.
- Work closely with the housekeeping team and other hotel departments.
- Assist with special projects, deep cleaning, and event preparations as needed.
- Communicate effectively with supervisors and peers.
- Report any maintenance issues to Housekeeping Supervisor.
- Participate in the hotel’s sustainability initiatives.
SKILLS AND QUALIFICATIONS
- Strong attention to detail and a commitment to maintaining the highest standards of cleanliness.
- Dedication to providing an exceptional guest experience.
- Excellent communication and interpersonal skills.
- Flexibility to adapt to changing guest needs and preferences.
- Knowledge of cleaning products, techniques, and health & safety standards.
- Previous experience as a Room Attendant or in a similar role within a luxury hotel or hospitality environment is preferred.
WORKING CONDITIONS
- Flexibility to work shifts, including weekends, holidays, and evenings.
- Ability to work in a fast‑paced, high‑pressure environment.
- Physical stamina to perform repetitive tasks and lift/move heavy objects.
Eligibility
Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background.
Room Attendant employer: MONTCALM HOTEL
At Montcalm Collection, we pride ourselves on fostering a vibrant work culture that celebrates individuality and nurtures potential. As a Guest Services Executive, you will enjoy competitive salaries, generous holiday allowances, and comprehensive wellbeing support, all while being part of a team dedicated to delivering exceptional hospitality in some of London's most iconic hotels. With continuous learning opportunities and a commitment to employee growth, Montcalm Collection is an excellent employer for those seeking a meaningful and rewarding career in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Room Attendant
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like MONTCALM HOTEL. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to MONTCALM HOTEL
Don't be shy about reaching out to MONTCALM HOTEL directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Room Attendant
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about MONTCALM HOTEL and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at MONTCALM HOTEL
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
