At a Glance
- Tasks: Maintain cleanliness and ambiance in the hotel, providing exceptional turndown service.
- Company: Join the Montcalm Collection, known for excellence and guest satisfaction.
- Benefits: Competitive salary, generous holiday allowance, and paid birthday leave.
- Other info: Opportunities for continuous learning and career growth in a supportive environment.
- Why this job: Make a real impact on guest experiences while enjoying great perks.
- Qualifications: Attention to detail and a passion for hospitality.
The predicted salary is between 24000 - 30000 € per year.
Benefits include a competitive salary that reflects your talent, contribution, and potential. Generous holiday allowance, starting at 28 days (including bank holidays) and increasing with service—supporting your life beyond work. Paid birthday leave, so you can celebrate your special day your way. We celebrate life’s milestones with you, offering generous gifts and financial support for special occasions such as weddings and the arrival of a new baby. Comprehensive wellbeing support, including free access to our Employee Assistance Programme provided by Hospitality Action, offering confidential support, wellbeing resources, and free legal advice. Tailored wellbeing experiences, from yoga sessions and life coaching to wellbeing workshops designed to support both mind and body. Cashback healthcare plan, covering dental, optical, physiotherapy, and alternative treatments—helping you stay at your best. Cycle to Work scheme, supporting a healthier and more sustainable lifestyle. Preferential gym membership rates, helping you maintain your health and vitality. Continuous learning and development opportunities, from hands‑on training to leadership masterclasses—empowering your career growth. Paid volunteering day, giving you the opportunity to support a charity close to your heart. Employee referral programme, rewarding you for bringing great talent into our teams. Complimentary meals on duty in our team restaurant. Exclusive room rate discounts across the Montcalm Collection. International hotel discounts through Marriott Bonvoy, giving you access to exceptional global experiences. City‑wide discounts and perks, with savings across retail, entertainment, essential services, fashion, and more. Recognition programmes, including vouchers and curated rewards that celebrate excellence and individuality. Elegant annual celebrations and social events, bringing our teams together to connect and celebrate in style.
Overview: The purpose of this position is to maintain a high standard of cleanliness, comfort, and ambiance throughout the hotel. By delivering consistent and thoughtful housekeeping services—including turndown preparation, room tidying, and guest interaction—the role enhances guest satisfaction and supports the hotel’s reputation for excellence. It also plays a key part in upholding hygiene standards, operational efficiency, and environmental responsibility. It includes performing evening turndown service, replenishing amenities, reporting maintenance issues, and contributing to the overall guest experience through attention to detail and professionalism. The role also supports sustainability efforts and ensures compliance with health and safety regulations.
Key Responsibilities:
- Thoroughly clean and service guest rooms, suites, and public areas according to the hotel’s high standards.
- Perform evening turndown service in guest rooms, including the preparation of beds, arranging pillows, and providing fresh linens as necessary.
- Ensure all amenities are replenished (e.g. water, toiletries, chocolates, etc.).
- Undertake “Job of the Day” or spring cleans where necessary.
- Respect guest privacy and ensure the “Do Not Disturb” policy is adhered to.
- Participate in regular training sessions to stay updated on hotel standards and best practices in hygiene and safety.
- Communicate effectively with supervisors and peers to ensure smooth daily operations.
- Report any maintenance issues to Housekeeping Supervisor.
- Participate in the hotel’s sustainability initiatives by using eco‑friendly cleaning products and following waste reduction practices.
- Close curtains, dim lighting, and create a calm ambiance in each room.
- Tidy up rooms, including light dusting, straightening up furniture, and making sure all surfaces are clean.
- Respond promptly to any guest requests during turndown service and provide exceptional customer service.
- Report any maintenance issues or damage in guest rooms to the appropriate department.
- Maintain a high level of cleanliness and organization of housekeeping carts and storage areas.
- Adhere to all hotel policies and procedures, ensuring compliance with health and safety regulations.
This job description sets out the main responsibilities related to the role at Montcalm Collection. It is not intended to be exhaustive, and duties may be varied from time to time as required by management to meet the needs of the business.
Evening Housekeeper - Turndown employer: MONTCALM HOTEL
At Montcalm Collection, we pride ourselves on being an exceptional employer, offering a competitive salary and a generous holiday allowance that supports a healthy work-life balance. Our vibrant work culture fosters continuous learning and development, with tailored wellbeing experiences and recognition programmes that celebrate your contributions. Located in a prime city area, we provide unique benefits such as international hotel discounts and exclusive perks, making your employment not just a job, but a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Evening Housekeeper - Turndown
✨Tip Number 1
Get to know the hotel vibe! Before your interview, check out their website and social media. This helps us understand their culture and values, so we can tailor our answers to show we're a perfect fit.
✨Tip Number 2
Practice makes perfect! We should rehearse common interview questions and even some specific ones related to housekeeping. This way, we can confidently showcase our skills and experience when it counts.
✨Tip Number 3
Dress to impress! For a role like Evening Housekeeper, we want to look smart and professional. A neat appearance shows that we take pride in ourselves, just like we would in our work.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can go a long way. It shows our enthusiasm for the role and keeps us fresh in their minds. Plus, it’s a great chance to reiterate why we’re the best fit!
We think you need these skills to ace Evening Housekeeper - Turndown
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make your application stand out.
Tailor Your Application:Make sure to customise your application for the Evening Housekeeper role. Highlight your relevant experience in housekeeping and customer service, and mention how you can contribute to our commitment to cleanliness and guest satisfaction.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, you’ll find all the details about the role and our amazing benefits there!
How to prepare for a job interview at MONTCALM HOTEL
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Evening Housekeeper. Familiarise yourself with tasks like turndown service, maintaining cleanliness, and guest interaction. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Attention to Detail
During the interview, highlight your ability to pay attention to detail. Share examples from past experiences where your meticulousness made a difference, whether it was in cleaning or ensuring guest satisfaction. This is crucial for maintaining the high standards expected in this role.
✨Emphasise Your Customer Service Skills
As an Evening Housekeeper, you'll interact with guests regularly. Be prepared to discuss how you've provided exceptional customer service in previous roles. Use specific examples that showcase your ability to respond to requests and create a welcoming atmosphere.
✨Align with Sustainability Practices
Since the hotel values sustainability, be ready to talk about your commitment to eco-friendly practices. Mention any experience you have with using green cleaning products or participating in sustainability initiatives. This shows that you align with the hotel's values and are ready to contribute positively.
