Food and Beverage Attendant in City of Westminster

Benefits

• Competitive salary that reflects your talent, contribution, and potential.
• Generous holiday allowance, starting at 28 days (including bank holidays) and increasing with service.
• Paid birthday leave.
• Generous gifts and financial support for special occasions such as weddings and the arrival of a new baby.
• Comprehensive wellbeing support, including free access to our Employee Assistance Programme.
• Tailored wellbeing experiences, from yoga sessions and life coaching to wellbeing workshops.
• Cashback healthcare plan, covering dental, optical, physiotherapy, and alternative treatments.
• Cycle to Work scheme.
• Preferential gym membership rates.
• Continuous learning and development opportunities.
• Paid volunteering day.
• Employee referral programme.
• Complimentary meals on duty in our team restaurant.
• Exclusive room rate discounts across the Montcalm Collection.
• International hotel discounts through Marriott Bonvoy.
• City-wide discounts and perks.
• Recognition programmes, including vouchers and curated rewards.
• Elegant annual celebrations and social events.

Overview

The Food & Beverage Attendant works closely with the Food & Beverage Management Team and the General Manager overseeing daily operations of the F&B Outlets, ensuring exceptional service standards and delivering a luxury dining experience.

Responsibilities

• Greet guests warmly, escort them to their tables and ensure their needs are met throughout their dining experience.
• Provide detailed information about the menu, including specials and beverage pricing.
• Accurately take orders and ensure all requests, dietary preferences and food allergies are communicated to the kitchen and the bar team.
• Efficiently serve food and drinks while adhering to the highest standards of presentation and service.
• Ensure tables are properly set and cleared in a timely manner.
• Maintain an in-depth knowledge of the food and beverage offerings, including ingredients, preparation methods, and wine pairings.
• Actively promote additional items and special menu offerings to enhance guest experience.
• Ensure F&B outlets are impeccably clean and always organised, adhering to Health & Safety regulations.
• Work closely with kitchen team, bartenders and other attendants to provide a seamless service.
• Support fellow team members during busy periods or special events.
• Address any guest concerns or complaints with professionalism.
• Assist in managing stock inventory, replenishing items as needed and reporting shortages to supervisors.
• Assist with the preparation and service for special events, banquets, and private dining experiences.
• Answer and manage incoming calls, emails, and reservations.
• Ensure accurate billing, cash handling and payment procedures.
• Collaborate with kitchen team to ensure seamless communication and timely service.
• Respond to emergency situations calmly and efficiently.

Skills and Qualifications

• Strong interpersonal skills and guest-oriented mindset.
• Excellent communication and guest service skills.
• In-depth knowledge of food and beverage service, wine pairings and menu offerings.
• Familiarity with the Health & Safety regulations in F&B service (HACCP).
• Proficiency in POS systems.
• Ability to work under pressure in a fast-paced environment.
• Detail oriented and highly organised.
• Previous experience in a similar role in a luxury hotel or fine dining environment.

Working Conditions

• Flexibility with work schedules, including weekends, holidays and evenings.
• Physical demands such as being on the feet for long periods of time and manual handling.

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background.