Evening Housekeeper - Turndown in City of Westminster

Benefits

• Competitive salary that reflects your talent, contribution, and potential.
• Generous holiday allowance, starting at 28 days (including bank holidays) and increasing with service—supporting your life beyond work.
• Paid birthday leave, so you can celebrate your special day your way.
• We celebrate life’s milestones with you, offering generous gifts and financial support for special occasions such as weddings and the arrival of a new baby.
• Comprehensive wellbeing support, including free access to our Employee Assistance Programme provided by Hospitality Action, offering confidential support, wellbeing resources, and free legal advice.
• Tailored wellbeing experiences, from yoga sessions and life coaching to wellbeing workshops designed to support both mind and body.
• Cashback healthcare plan, covering dental, optical, physiotherapy, and alternative treatments—helping you stay at your best.
• Cycle to Work scheme, supporting a healthier and more sustainable lifestyle.
• Preferential gym membership rates, helping you maintain your health and vitality.
• Continuous learning and development opportunities, from hands‑on training to leadership masterclasses—empowering your career growth.
• Paid volunteering day, giving you the opportunity to support a charity close to your heart.
• Employee referral programme, rewarding you for bringing great talent into our teams.
• Complimentary meals on duty in our team restaurant.
• Exclusive room rate discounts across the Montcalm Collection.
• International hotel discounts through Marriott Bonvoy, giving you access to exceptional global experiences.
• City‑wide discounts and perks, with savings across retail, entertainment, essential services, fashion, and more.
• Recognition programmes, including vouchers and curated rewards that celebrate excellence and individuality.
• Elegant annual celebrations and social events, bringing our teams together to connect and celebrate in style.

Overview

The purpose of this position is to maintain a high standard of cleanliness, comfort, and ambiance throughout the hotel. By delivering consistent and thoughtful housekeeping services—including turndown preparation, room tidying, and guest interaction—the role enhances guest satisfaction and supports the hotel’s reputation for excellence. It also plays a key part in upholding hygiene standards, operational efficiency, and environmental responsibility. It includes performing evening turndown service, replenishing amenities, reporting maintenance issues, and contributing to the overall guest experience through attention to detail and professionalism. The role also supports sustainability efforts and ensures compliance with health and safety regulations.

Key Responsibilities

• Thoroughly clean and service guest rooms, suites, and public areas according to the hotel’s high standards.
• Perform evening turndown service in guest rooms, including the preparation of beds, arranging pillows, and providing fresh linens as necessary.
• Ensure all amenities are replenished (e.g. water, toiletries, chocolates, etc.).
• Undertake “Job of the Day” or spring cleans where necessary.
• Respect guest privacy and ensure the “Do Not Disturb” policy is adhered to.
• Participate in regular training sessions to stay updated on hotel standards and best practices in hygiene and safety.
• Communicate effectively with supervisors and peers to ensure smooth daily operations.
• Report any maintenance issues to Housekeeping Supervisor.
• Participate in the hotel’s sustainability initiatives by using eco‑friendly cleaning products and following waste reduction practices.
• Close curtains, dim lighting, and create a calm ambiance in each room.
• Tidy up rooms, including light dusting, straightening up furniture, and making sure all surfaces are clean.
• Respond promptly to any guest requests during turndown service and provide exceptional customer service.
• Report any maintenance issues or damage in guest rooms to the appropriate department.
• Maintain a high level of cleanliness and organization of housekeeping carts and storage areas.
• Adhere to all hotel policies and procedures, ensuring compliance with health and safety regulations.

This job description sets out the main responsibilities related to the role at Montcalm Collection. It is not intended to be exhaustive, and duties may be varied from time to time as required by management to meet the needs of the business.

Skills & Qualifications

• Strong attention to detail and a commitment to maintaining the highest standards of cleanliness.
• Dedication to providing an exceptional guest experience.
• Excellent communication and interpersonal skills.
• Flexibility to adapt to changing guest needs and preferences.
• Flexibility to work evenings, weekends, and holidays.
• Physical stamina to perform tasks such as bending, lifting, and moving furniture.
• Ability to work in a fast‑paced environment while maintaining high standards of service.
• Knowledge of cleaning products, techniques, and health & safety standards.
• Previous experience as a turn down attendant or in a similar role within a luxury hotel or hospitality environment is preferred.

Working Condition

• Flexibility to work shifts, including weekends, holidays, and evenings, as required.
• Ability to work in a fast‑paced, high‑pressure environment.
• Physical stamina to perform repetitive tasks and lift/move heavy objects.
• Must be able to lift up to 25 pounds and perform physical tasks related to housekeeping duties.

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.