At a Glance
- Tasks: Support the Night Manager in delivering exceptional guest service during night shifts.
- Company: Join Montcalm Mayfair, a five-star hotel in the heart of London.
- Benefits: Enjoy competitive salary, generous holiday allowance, and wellness support.
- Other info: Flexible full-time role with opportunities for growth and development.
- Why this job: Be part of a dynamic team, making a real impact on guest experiences.
- Qualifications: Previous experience in Front Office operations and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Montcalm Mayfair is a five-star hotel located on Park Lane in London, offering a holistic hospitality experience within a historic setting and modern amenities.
Why Join Montcalm Collection
- Competitive salary that reflects your talent, contribution, and potential.
- Generous holiday allowance, starting at 28 days (including bank holidays) and increasing with service.
- Paid birthday leave.
- Generous gifts and financial support for special occasions such as weddings and the arrival of a new baby.
- Comprehensive wellbeing support, including free access to an Employee Assistance Programme.
- Tailored wellbeing experiences such as yoga sessions, life coaching, and workshops.
- Cashback healthcare plan covering dental, optical, physiotherapy, and alternative treatments.
- Cycle to Work scheme.
- Preferential gym membership rates.
- Continuous learning and development opportunities.
- Paid volunteering day.
- Employee referral programme.
- Complimentary meals on duty in the team restaurant.
- Exclusive room rate discounts across the Montcalm Collection.
- International hotel discounts through Marriott Bonvoy.
- City-wide discounts and perks across retail, entertainment, essential services, and fashion.
- Recognition programmes, including vouchers and curated rewards.
- Elegant annual celebrations and social events.
Overview
The Assistant Night Manager supports the Night Manager in overseeing all hotel operations during the night shift, ensuring exceptional guest service, safety, and operational excellence. Acting as a key point of contact for both guests and team members, this role plays a vital part in delivering a seamless overnight experience.
Key Responsibilities
- Support the leadership of the night shift team across Front Office, Housekeeping, Security, and Food and Beverage.
- Act as a key point of contact for guests, delivering warm, professional, and personalised service, and assisting with check-ins, check-outs, and all overnight guest requests.
- Handle guest queries and concerns promptly, escalating more complex matters to the Night Manager when necessary.
- Coordinate VIP arrivals, late check-ins, and early departures, ensuring all special requirements are met to the highest standard.
- Contribute to the completion of nightly audit procedures, ensuring accuracy in financial reporting and system updates.
- Monitor room availability and ensure all guest information is recorded correctly.
- Ensure the Front Desk remains fully operational and guest-focused throughout the shift.
- Maintain safety and security, carrying out regular property checks, supporting the implementation of hotel security procedures, and responding appropriately to any incidents.
- Assist in preparing detailed shift reports and handovers for the morning management team.
- Coordinate with Housekeeping and Maintenance teams to ensure the hotel is fully prepared for the day ahead.
- Provide guidance and support to night team members, fostering a positive and collaborative working environment.
- Step in and lead the shift in the absence of the Night Manager, demonstrating confidence, professionalism, and sound decision-making.
- Uphold Montcalm Collection’s standards of service, professionalism, and discretion in all interactions.
- Support the training and development of team members and respond effectively to emergencies in line with hotel procedures, including fire evacuation protocols.
This job description sets out the main responsibilities related to the role at Montcalm Collection. It is not intended to be exhaustive, and duties may be varied from time to time as required by management to meet the needs of the business.
Skills & Qualifications
- Previous experience within Front Office operations, ideally within a luxury or upscale hotel environment.
- Experience in a supervisory or senior team member role, with exposure to night shifts considered an advantage.
- Familiarity with Opera PMS or similar hotel management systems.
- Good understanding of financial procedures, with the ability to support nightly audit processes accurately.
- Strong organisational skills and attention to detail, ensuring accuracy in guest records and reporting.
- Confident communication skills, with the ability to interact professionally with guests and colleagues.
- Ability to remain calm under pressure and resolve guest concerns effectively.
- Fluent English is essential; additional languages are highly desirable.
Working Condition
- Full-time position with overnight shifts.
- Flexibility required to work weekends and bank holidays.
- Role involves extended periods of standing and walking.
- Regular interaction with guests during late-night and early-morning hours.
Eligibility
Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.
Assistant Night Manager employer: MONTCALM HOTEL
Montcalm Mayfair is an exceptional employer, offering a competitive salary and a generous holiday allowance that starts at 28 days, alongside unique benefits such as paid birthday leave and comprehensive wellbeing support. The hotel's commitment to employee growth is evident through continuous learning opportunities and a positive work culture that values diversity and inclusion, making it an ideal place for those seeking a rewarding career in the luxury hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Night Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like MONTCALM HOTEL. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to MONTCALM HOTEL
Don't be shy about reaching out to MONTCALM HOTEL directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Night Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about MONTCALM HOTEL and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at MONTCALM HOTEL
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
