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- Tasks: Lead the night team, ensuring smooth operations and exceptional guest service.
- Company: Join Montcalm Collection, a luxury hotel group in vibrant East London.
- Benefits: Enjoy competitive salary, generous holiday allowance, and wellness support.
- Other info: Flexible shifts, continuous learning opportunities, and a supportive team culture.
- Why this job: Be a key player in a dynamic environment with real impact on guest experiences.
- Qualifications: Hospitality management degree or equivalent experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
Montcalm East, an Autograph Collection Hotel, reflects the creative spirit of its Shoreditch setting. With a prime position on City Road in East London, where arty Shoreditch meets progressive Silicon Roundabout. Old Street Tube station is just a few steps away.
Why Join Montcalm Collection
- Competitive salary that reflects your talent, contribution, and potential.
- Generous holiday allowance, starting at 28 days (including bank holidays) and increasing with service.
- Paid birthday leave, so you can celebrate your special day your way.
- Comprehensive wellbeing support, including free access to our Employee Assistance Programme.
- Tailored wellbeing experiences, from yoga sessions and life coaching to wellbeing workshops.
- Cashback healthcare plan, covering dental, optical, physiotherapy, and alternative treatments.
- Cycle to Work scheme, supporting a healthier and more sustainable lifestyle.
- Preferential gym membership rates.
- Continuous learning and development opportunities.
- Paid volunteering day.
- Employee referral programme.
- Complimentary meals on duty.
- Exclusive room rate discounts across the Montcalm Collection.
- International hotel discounts through Marriott Bonvoy.
- City-wide discounts and perks.
- Recognition programmes.
- Elegant annual celebrations and social events.
Overview
The Night Manager is responsible for overseeing all hotel operations during the night shift, ensuring the highest levels of guest service, safety, and operational standards. Acting as the senior manager on duty, the Night Manager provides leadership to the night team, resolves guest concerns, manages late arrivals and departures, and conducts the nightly audit process.
Responsibilities
- Lead the night shift team to ensure smooth overnight operations.
- Greet and assist guests with check-in, check-out and any other requests throughout the night.
- Serve as the senior hotel representative during the night.
- Oversee late arrivals, departures, and VIP guest care.
- Address and resolve any guest complaints or issues promptly and efficiently.
- Ensure Front Desk is always manned and available for the guests.
- Conduct the nightly audit, ensuring accuracy in financial reporting.
- Maintain hotel safety and security, including regular property checks.
- Support Front Office systems and ensure guest data integrity.
- Prepare shift reports and handovers for senior management.
- Uphold Montcalm Collections standards of service, luxury, and discretion.
- Provide training and support to night team members.
Skills & Qualification
- Degree or diploma in Hospitality Management (or equivalent experience).
- Proven experience in Front Office or Night Management within luxury hotels.
- Proficiency in Opera PMS or similar hotel systems.
- Strong financial and auditing skills.
- Fluent English required, additional languages an advantage.
Working Conditions
- Full-time position, with overnight shifts.
- Requires flexibility with weekends and bank holidays.
- Direct engagement with guests during late/early hours.
Eligibility
Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion are genuinely valued. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.
Night Manager in London employer: Montcalm East
Contact Detail:
Montcalm East Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at Montcalm Collection or similar luxury hotels. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show up in style! If you’re near Montcalm East, pop in for a coffee and chat with the staff. It’s a great way to make a memorable impression and show your enthusiasm for the Night Manager role.
✨Tip Number 3
Prepare for the interview by mastering the hotel’s values and services. Familiarise yourself with Montcalm Collection’s unique offerings and think of examples from your experience that align with their luxury standards.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Montcalm family.
We think you need these skills to ace Night Manager in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share experiences that highlight your commitment to guest satisfaction and how you embody the luxury standards we uphold at Montcalm Collection.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Night Manager role. Highlight relevant experience in night management or front office operations, and don’t forget to mention any specific skills that align with our needs, like financial auditing or proficiency in hotel systems.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that make it easy for us to see why you’re a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining the Montcalm Collection team!
How to prepare for a job interview at Montcalm East
✨Know Your Hotel Inside Out
Before your interview, make sure you research Montcalm Collection thoroughly. Familiarise yourself with their values, the unique features of each hotel, and their approach to luxury service. This will not only show your genuine interest but also help you align your answers with their expectations.
✨Showcase Your Leadership Skills
As a Night Manager, you'll be leading a team during the night shift. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your decision-making skills and how you ensure high standards of service, especially in challenging situations.
✨Demonstrate Problem-Solving Abilities
Expect questions about how you would handle guest complaints or emergencies. Think of specific scenarios where you've had to think on your feet and resolve issues quickly. Emphasise your ability to maintain calm under pressure while ensuring guest satisfaction.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the hotel's culture, team dynamics, and opportunities for professional development. This shows that you're not just interested in the role, but also in how you can grow within Montcalm Collection.