At a Glance
- Tasks: Manage night reception duties and ensure smooth hotel operations while balancing financial accounts.
- Company: Join Montcalm Collection, a luxury hotel group in the heart of London.
- Benefits: Enjoy competitive salary, generous holiday allowance, and wellness support.
- Other info: Flexible shifts with opportunities for career growth and international discounts.
- Why this job: Be part of a dynamic team and make a real impact on guest experiences.
- Qualifications: Hospitality or accounting diploma preferred; experience in front office operations is a plus.
The predicted salary is between 25688 - 25688 £ per year.
Montcalm East, an Autograph Collection Hotel, reflects the creative spirit of its Shoreditch setting. With a prime position on City Road in East London, where arty Shoreditch meets progressive Silicon Roundabout, Old Street Tube station is just a few steps away.
Why Join Montcalm Collection
- Competitive salary that reflects your talent, contribution, and potential.
- Generous holiday allowance, starting at 28 days (including bank holidays) and increasing with service.
- Paid birthday leave.
- Generous gifts and financial support for special occasions such as weddings and the arrival of a new baby.
- Comprehensive wellbeing support, including free access to our Employee Assistance Programme.
- Tailored wellbeing experiences, from yoga sessions and life coaching to wellbeing workshops.
- Cashback healthcare plan, covering dental, optical, physiotherapy, and alternative treatments.
- Preferential gym membership rates.
- Continuous learning and development opportunities.
- Paid volunteering day.
- Employee referral programme.
- Complimentary meals on duty.
- Exclusive room rate discounts across the Montcalm Collection.
- International hotel discounts through Marriott Bonvoy.
- City-wide discounts and perks.
- Recognition programmes, including vouchers and curated rewards.
- Elegant annual celebrations and social events.
Overview
The Night Auditor plays a dual role, combining overnight front desk duties with the completion of daily financial reconciliations. Responsible for ensuring accuracy in guest accounts, balancing the hotel’s revenue, and preparing reports for management, the Night Auditor also serves as a key overnight contact for guests. This role requires attention to detail, financial accuracy, and a warm, professional approach to guest service.
Responsibilities
- Complete nightly financial audits, balancing guest accounts and revenue.
- Prepare and deliver daily reports for Finance and Front Office management.
- Process late check-ins, early departures, and guest requests.
- Maintain accuracy in billing, postings, and cash handling.
- Serve as a professional and approachable point of contact overnight.
- Manage overnight enquiries, bookings and guest requests.
- Support Night Manager in ensuring operational standards are upheld.
- Handle guest complaints and issues efficiently.
- Answer and manage incoming calls, emails and reservations.
- Accurately process payments and ensure the security of guest information.
- Monitor safety and security of the property during the shift.
- Conduct administrative tasks and system checks to support next-day readiness.
- Record and communicate guest feedback and incidents in daily log.
- Respond to emergency situations calmly.
- Maintain the reception and lobby area to a professional standard.
- Liaise with Housekeeping, Concierge, and other departments.
- Assist the Night Manager in any tasks required.
Skills and Qualifications
- Diploma or certificate in Hospitality, Accounting, or equivalent experience.
- Previous experience as Night Auditor or in Front Office operations.
- Strong numeracy and financial reconciliation skills.
- Proficiency in Opera PMS or similar hotel management systems.
- Fluent English required; additional languages are an advantage.
Working Conditions
- Overnight shifts, including weekends and bank holidays.
- Extended periods of standing at reception.
- Balance of guest-facing service and administrative tasks.
- Requires focus during late/early hours.
Eligibility
Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion are valued. We provide a workplace free from discrimination and prejudice. Should this role resonate with your aspirations, please apply.
If not shortlisted, we encourage you to explore other opportunities with us. Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.
Please note that we do not accept unsolicited CVs from agencies or headhunters.
Night Receptionist employer: Montcalm East, Shoreditch London
Montcalm Collection is an exceptional employer, offering a competitive salary and a generous holiday allowance that starts at 28 days, ensuring a healthy work-life balance. With a strong focus on employee wellbeing, continuous learning opportunities, and a vibrant work culture in the heart of East London, staff can thrive both personally and professionally while enjoying unique perks such as international hotel discounts and tailored wellbeing experiences.
Contact Details:
Montcalm East, Shoreditch London Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Montcalm East, Shoreditch London. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Montcalm East, Shoreditch London
Don't be shy about reaching out to Montcalm East, Shoreditch London directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Montcalm East, Shoreditch London and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Montcalm East, Shoreditch London
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
