At a Glance
- Tasks: Deliver exceptional service to guests, ensuring a memorable stay at our luxury hotel.
- Company: Join Montcalm Collection, a prestigious group of luxury hotels in London.
- Benefits: Enjoy competitive salary, generous holiday allowance, and wellness support.
- Other info: Flexible schedule with opportunities for growth and development.
- Why this job: Be part of a dynamic team creating unforgettable guest experiences in a vibrant setting.
- Qualifications: Previous customer service experience in luxury hospitality preferred.
The predicted salary is between 25000 - 30000 £ per year.
Montcalm East, an Autograph Collection Hotel, reflects the creative spirit of its Shoreditch setting. With a prime position on City Road in East London, where arty Shoreditch meets progressive Silicon Roundabout, Old Street Tube station is just a few steps away.
Why Join Montcalm Collection
- Competitive salary that reflects your talent, contribution, and potential.
- Generous holiday allowance, starting at 28 days (including bank holidays) and increasing with service.
- Paid birthday leave.
- Celebration of life’s milestones with generous gifts and financial support for special occasions.
- Comprehensive wellbeing support, including free access to our Employee Assistance Programme.
- Tailored wellbeing experiences, from yoga sessions to wellbeing workshops.
- Cashback healthcare plan covering dental, optical, physiotherapy, and alternative treatments.
- Cycle to Work scheme.
- Preferential gym membership rates.
- Continuous learning and development opportunities.
- Paid volunteering day.
- Employee referral programme.
- Complimentary meals on duty.
- Exclusive room rate discounts across the Montcalm Collection.
- International hotel discounts through Marriott Bonvoy.
- City-wide discounts and perks.
- Recognition programmes.
- Elegant annual celebrations and social events.
Overview
The Guest Service Executive is responsible for delivering personalized, attentive, and professional service to all guests throughout their stay. This role supports the Guest Experience Manager and the Front Office team in ensuring that every guest interaction reflects the luxury standards of the Montcalm Collection.
Responsibilities
- Welcome guests with warmth and professionalism and assist with check-in and check-out procedures.
- Process guest payments, deposits and billing accurately.
- Provide information about the hotel, services, local attractions, and amenities.
- Respond promptly to guest inquiries, requests, and concerns.
- Maintain guest records and ensure accurate documentation in PMS systems.
- Support VIP and special guest requirements.
- Handle guest complaints or concerns with empathy.
- Assist in monitoring and reporting guest satisfaction and feedback.
- Collaborate with internal departments to resolve operational or service issues.
- Maintain a visible presence in guest areas.
- Ensure the reception area is well presented and stocked.
- Answer and manage incoming calls, emails and reservations professionally.
- Uphold brand standards, including wellness and sustainability initiatives.
- Comply with all policies and SOPs.
- Respond to emergency situations calmly and efficiently.
Skills & Qualification
- Previous experience in front office, guest relations, or customer service in a luxury hotel preferred.
- Proficiency in hotel management systems (e.g., Opera PMS).
- Strong communication, interpersonal, and problem-solving skills.
- Fluency in English; additional languages an advantage.
Working Conditions
- Flexible schedule including evenings, weekends, and public holidays.
- Regular interaction with guests in public areas of the hotel.
- Periods of standing and walking required.
Eligibility
Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion are valued. We provide a workplace free from discrimination and prejudice.
Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us.
Please note that we do not accept unsolicited CVs from agencies or headhunters.
Guest Services Executive in London employer: Montcalm East, Shoreditch London
Montcalm Collection is an exceptional employer, offering a competitive salary and generous benefits including 28 days of holiday, paid birthday leave, and comprehensive wellbeing support. With a vibrant work culture that celebrates diversity and fosters personal growth through continuous learning opportunities, employees enjoy a rewarding experience in the heart of East London, where they can thrive in a dynamic environment while delivering luxury service to guests.
Contact Details:
Montcalm East, Shoreditch London Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Executive in London
✨Tip Number 1
Get to know Montcalm Collection! Research the hotels, their unique styles, and what makes them stand out. This will help you tailor your approach and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the application process.
✨Tip Number 3
Practice your guest service skills! Role-play common scenarios you might face as a Guest Services Executive. This will help you feel more confident and prepared for any questions during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Montcalm family. Don’t miss out!
We think you need these skills to ace Guest Services Executive in London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the Montcalm Collection.
Tailor Your CV:Make sure your CV is tailored to the Guest Services Executive role. Highlight your relevant experience in customer service and any skills that align with our luxury standards. We love seeing how you can contribute to our team!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Montcalm East, Shoreditch London
✨Know the Montcalm Collection
Before your interview, take some time to research the Montcalm Collection and its unique offerings. Familiarise yourself with their hotels, services, and values. This will not only show your genuine interest but also help you tailor your responses to align with their luxury standards.
✨Showcase Your Customer Service Skills
As a Guest Services Executive, your ability to provide exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a challenging situation. Highlighting these skills will demonstrate your fit for the role.
✨Practice Common Interview Questions
Anticipate questions related to guest relations, problem-solving, and teamwork. Practising your answers can help you articulate your thoughts clearly during the interview. Consider using the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Dress the Part
First impressions matter, especially in the hospitality industry. Dress smartly and professionally for your interview to reflect the luxury image of the Montcalm Collection. A polished appearance will convey your seriousness about the role and your understanding of the brand's standards.
