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For Companies At a Glance
- Tasks: Be the face of luxury service, creating unforgettable experiences for our guests.
- Company: Join Montcalm Collection, a leader in personalised hospitality.
- Benefits: Enjoy 28+ days holiday, paid birthday leave, and cashback healthcare.
- Other info: Flexible hours, continuous learning opportunities, and exclusive discounts await you.
- Why this job: Make a real impact by ensuring every guest feels valued and cared for.
- Qualifications: Experience in guest relations and a passion for exceptional service.
The predicted salary is between 25000 - 32000 ÂŁ per year.
Benefits
- Competitive salary that reflects your talent, contribution, and potential.
- Generous holiday allowance, starting at 28 days (including bank holidays) and increasing with service—supporting your life beyond work.
- Paid birthday leave, so you can celebrate your special day your way.
- We celebrate life’s milestones with you, offering generous gifts and financial support for special occasions such as weddings and the arrival of a new baby.
- Comprehensive wellbeing support, including free access to our Employee Assistance Programme provided by Hospitality Action, offering confidential support, wellbeing resources, and free legal advice.
- Tailored wellbeing experiences, from yoga sessions and life coaching to wellbeing workshops designed to support both mind and body.
- Cashback healthcare plan, covering dental, optical, physiotherapy, and alternative treatments—helping you stay at your best.
- Cycle to Work scheme, supporting a healthier and more sustainable lifestyle.
- Preferential gym membership rates, helping you maintain your health and vitality.
- Continuous learning and development opportunities, from hands‑on training to leadership masterclasses—empowering your career growth.
- Paid volunteering day, giving you the opportunity to support a charity close to your heart.
- Employee referral programme, rewarding you for bringing great talent into our teams.
- Complimentary meals on duty in our team restaurant.
- Exclusive room rate discounts across the Montcalm Collection.
- International hotel discounts through Marriott Bonvoy, giving you access to exceptional global experiences.
- City‑wide discounts and perks, with savings across retail, entertainment, essential services, fashion, and more.
- Recognition programmes, including vouchers and curated rewards that celebrate excellence and individuality.
- Elegant annual celebrations and social events, bringing our teams together to connect and celebrate in style.
Overview
The Guest Experience Executive is the face of Montcalm Collection’s personalised service, ensuring that every guest feels welcomed, valued, and cared for throughout their stay. Supporting the Guest Experience Manager, this role focuses on anticipating guest needs, curating memorable experiences, and ensuring seamless communication between guests and all hotel departments.
Responsibilities
- Welcome and assist guests on arrival, ensuring a seamless check‑in experience.
- Provide personalised service, anticipating needs and recognising repeat guests.
- Coordinate with departments to fulfil guest requests and preferences.
- Handle guest queries, feedback, and complaints promptly and courteously.
- Assist with pre‑arrival communication and preparation for VIPs and special occasions.
- Maintain accurate and detailed guest profiles within the PMS.
- Support the Guest Experience Manager in delivering service excellence across all touchpoints.
- Promote hotel facilities, local attractions, and unique experiences.
- Ensure all guest interactions reflect Montcalm Collection’s luxury brand standards.
Skills & Qualification
- Previous experience in guest relations, front office, or luxury hospitality.
- Strong knowledge of hotel operations and guest service standards.
- Proficiency in hotel management systems (e.g., Opera PMS).
- Fluency in English; additional languages are highly desirable.
Working Conditions
- Flexible schedule including evenings, weekends, and public holidays.
- Regular interaction with guests in public areas of the hotel.
- Periods of standing and walking required.
Eligibility
Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.
Guest Experience Executive employer: Montcalm East, Shoreditch London
Contact Detail:
Montcalm East, Shoreditch London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Executive
✨Tip Number 1
Get to know the company inside out! Research Montcalm Collection and understand their values, culture, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their brand.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have. Plus, it could lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to guest experience roles. Think about how you would handle specific scenarios and be ready to share your past experiences that highlight your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Guest Experience Executive
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your passion for guest experience and what makes you tick.
Tailor Your Application: Make sure to customise your application for the Guest Experience Executive role. Highlight your relevant experience in hospitality and how it aligns with our values at Montcalm Collection. We love seeing how you can contribute to our team!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows us you’re keen on joining the Montcalm family. We can’t wait to hear from you!
How to prepare for a job interview at Montcalm East, Shoreditch London
✨Know the Company Inside Out
Before your interview, take some time to research Montcalm Collection. Understand their values, mission, and what sets them apart in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Guest Relations Skills
As a Guest Experience Executive, your ability to connect with guests is crucial. Prepare examples from your past experiences where you went above and beyond for a guest. Highlight how you handled difficult situations or complaints, as this will demonstrate your problem-solving skills and commitment to service excellence.
✨Practice Common Interview Questions
Anticipate questions related to guest service and hotel operations. Think about how you would respond to scenarios like handling a VIP guest or resolving a complaint. Practising these responses will help you feel more confident and articulate during the actual interview.
✨Dress to Impress
First impressions matter, especially in the luxury hospitality sector. Dress smartly and professionally for your interview. This shows that you respect the company’s brand and are serious about the role. Remember, you’re not just interviewing for a job; you’re representing the kind of experience guests can expect at Montcalm Collection.