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- Tasks: Supervise hotel operations, ensuring exceptional guest experiences and service excellence.
- Company: Join Montcalm Collection, a luxury hotel group with a vibrant culture.
- Benefits: Enjoy competitive salary, generous holidays, wellbeing support, and exclusive discounts.
- Other info: Flexible schedule with opportunities for growth and development.
- Why this job: Be a key player in a dynamic environment, shaping memorable guest experiences.
- Qualifications: Experience in luxury hotel management and strong guest service skills required.
The predicted salary is between 30000 - 40000 £ per year.
Montcalm East, an Autograph Collection Hotel, reflects the creative spirit of its Shoreditch setting. With a prime position on City Road in East London, where arty Shoreditch meets progressive Silicon Roundabout, Old Street Tube station is just a few steps away.
Why Join Montcalm Collection
- Competitive salary that reflects your talent, contribution, and potential.
- Generous holiday allowance, starting at 28 days (including bank holidays) and increasing with service.
- Paid birthday leave.
- Generous gifts and financial support for special occasions such as weddings and the arrival of a new baby.
- Comprehensive wellbeing support, including free access to our Employee Assistance Programme.
- Tailored wellbeing experiences, from yoga sessions and life coaching to wellbeing workshops.
- Cashback healthcare plan, covering dental, optical, physiotherapy, and alternative treatments.
- Cycle to Work scheme.
- Preferential gym membership rates.
- Continuous learning and development opportunities.
- Paid volunteering day.
- Employee referral programme.
- Complimentary meals on duty in our team restaurant.
- Exclusive room rate discounts across the Montcalm Collection.
- International hotel discounts through Marriott Bonvoy.
- City-wide discounts and perks.
- Recognition programmes, including vouchers and curated rewards.
- Elegant annual celebrations and social events.
Overview
The Duty Manager plays a key supervisory role in ensuring smooth day-to-day hotel operations across all departments, particularly during evenings, weekends, and peak periods. This role is responsible for maintaining service excellence, handling guest concerns with discretion, and supporting colleagues to deliver seamless and personalized guest experiences.
Responsibilities
- Act as the senior decision-maker during assigned shifts in the absence of senior managers.
- Supervise front office and guest services staff.
- Carry out daily inspections of public areas, back-of-house spaces, and guest facilities.
- Handle guest complaints with empathy and efficiency.
- Support and liaise with Housekeeping, F&B, and Engineering teams.
- Ensure accurate and timely completion of daily reports, shift handovers, and logbooks.
- Oversee cash handling procedures.
- Maintain visibility in the lobby and other guest-facing areas during busy periods.
- Ensure health & safety, fire, and security procedures are followed by all staff on duty.
- Train, coach, and mentor team members.
Skills and Qualifications
- Previous experience in a supervisory or duty management role within a luxury hotel environment.
- Strong knowledge of hotel operations and guest service standards.
- Proficiency in hotel management systems (e.g., Opera PMS, POS).
- Additional training in health & safety, fire safety, or first aid is an advantage.
- Fluency in English required; additional languages preferred.
Working Conditions
- Flexible schedule including evenings, weekends, and public holidays.
- Active role requiring visibility across guest-facing and operational areas.
- Periods of standing, walking, and light manual handling.
Eligibility
Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.
Duty Manager employer: Montcalm East, Shoreditch London
Contact Detail:
Montcalm East, Shoreditch London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might have insights into Montcalm Collection. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Show up and shine! If you can, visit Montcalm Collection hotels and engage with the staff. This not only gives you a feel for the environment but also shows your genuine interest in being part of their team.
✨Tip Number 3
Prepare for the interview by knowing the brand inside out. Familiarise yourself with Montcalm’s values and service standards. When you can speak their language, it’ll show you’re ready to uphold their luxury hospitality.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share experiences that highlight your commitment to providing exceptional service and how you align with Montcalm Collection's luxury standards.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Duty Manager role. Highlight relevant experience in supervisory positions and any specific skills that match the job description, like knowledge of hotel operations or guest service excellence.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your qualifications and experiences without having to sift through unnecessary fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're keen on joining the Montcalm Collection family!
How to prepare for a job interview at Montcalm East, Shoreditch London
✨Know the Hotel Inside Out
Before your interview, take some time to research Montcalm Collection and its unique offerings. Familiarise yourself with their different properties, services, and values. This will not only show your genuine interest but also help you tailor your answers to align with their luxury hospitality standards.
✨Demonstrate Leadership Skills
As a Duty Manager, you'll need to showcase your supervisory skills. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved service quality. Highlighting these instances will demonstrate your capability to handle the responsibilities of the role.
✨Practice Handling Guest Complaints
Since guest satisfaction is key in this role, be ready to discuss how you would handle various guest complaints. Think of specific scenarios and your approach to resolving them with empathy and efficiency. This will illustrate your problem-solving skills and commitment to service excellence.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that reflect your interest in the role and the company. Inquire about their training programmes, team dynamics, or how they uphold their luxury service standards. This shows you're not just interested in the job, but also in contributing to their culture.