Turn-Down Attendant

Montcalm East, an Autograph Collection Hotel, reflects the creative spirit of its Shoreditch setting. The purpose of this position is to maintain a high standard of cleanliness, comfort, and ambiance throughout the hotel. By delivering consistent and thoughtful housekeeping services—including turndown preparation, room tidying, and guest interaction—the role enhances guest satisfaction and supports the hotel’s reputation for excellence. It also plays a key part in upholding hygiene standards, operational efficiency, and environmental responsibility.

As a turndown attendant, you will play a vital role in delivering an exceptional guest experience through meticulous attention to detail and a commitment to cleanliness and comfort. You will be responsible for preparing guest rooms for the evening, ensuring a serene and welcoming environment that reflects the hotel’s high standards. This includes performing turndown service, replenishing amenities, and maintaining the overall cleanliness and presentation of rooms and public areas.

Key Responsibilities:

• Thoroughly clean and service guest rooms, suites, and public areas according to the hotel’s high standards.
• Perform evening turndown service in guest rooms, including the preparation of beds, arranging pillows, and providing fresh linens as necessary.
• Ensure all amenities are replenished (e.g., water, toiletries, chocolates, etc.).
• Undertake “Job of the Day” or spring cleans where necessary.
• Respect guest privacy and ensure the “Do Not Disturb” policy is adhered to.
• Participate in regular training sessions to stay updated on hotel standards and best practices in hygiene and safety.
• Communicate effectively with supervisors and peers to ensure smooth daily operations.
• Report any maintenance issues to Housekeeping Supervisor.
• Participate in the hotel’s sustainability initiatives by using eco-friendly cleaning products and following waste reduction practices.
• Close curtains, dim lighting, and create a calm ambiance in each room.
• Tidy up rooms, including light dusting, straightening up furniture, and making sure all surfaces are clean.
• Respond promptly to any guest requests during turndown service and provide exceptional customer service.
• Report any maintenance issues or damage in guest rooms to the appropriate department.
• Maintain a high level of cleanliness and organization of housekeeping carts and storage areas.
• Adhere to all hotel policies and procedures, ensuring compliance with health and safety regulations.

Skills & Qualifications:

• Strong attention to detail and a commitment to maintaining the highest standards of cleanliness.
• Dedication to providing an exceptional guest experience.
• Excellent communication and interpersonal skills.
• Flexibility to adapt to changing guest needs and preferences.
• Flexibility to work evenings, weekends, and holidays.
• Physical stamina to perform tasks such as bending, lifting, and moving furniture.
• Ability to work in a fast-paced environment while maintaining high standards of service.
• Knowledge of cleaning products, techniques, and health & safety standards.
• Previous experience as a turn down attendant or in a similar role within a luxury hotel or hospitality environment is preferred.

Working Conditions:

• Flexibility to work shifts, including weekends, holidays, and evenings, as required.
• Ability to work in a fast-paced, high-pressure environment.
• Physical stamina to perform repetitive tasks and lift/move heavy objects.
• Must be able to lift up to 25 pounds and perform physical tasks related to housekeeping duties.

Benefits:

• Competitive salary.
• A supportive, empowering team environment.
• Benefits platform with various discounts.
• 28 holidays including eight bank holidays, with more holidays after two-year service.
• Cash-back health benefits, including optical, dental, chiropractor and physio services.
• Discounted gym membership.
• Access to Wellbeing platform and sessions, including EAP.
• Awards and Recognition Programme.
• Annual parties.
• Regular and ongoing training and development, including leadership workshops.
• Enjoy a paid day off to celebrate your birthday – because your special day matters!

Eligibility: Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer: At Montcalm Collection, diversity and inclusion aren’t just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.