Shift Engineer

Montcalm East is part of the Montcalm Collection, a South London luxury hotel located on City Road. It offers peerless service and luxury accommodations.

The Shift Engineer is a key member of the Maintenance team, responsible for delivering prompt, effective, and high‑quality engineering support across the property. This role ensures that all hotel systems, facilities, and equipment are maintained to Montcalm’s luxury standards while complying with statutory and legal regulations. The Shift Engineer works across planned and reactive maintenance tasks, contributes to energy‑efficiency initiatives, and provides technical expertise to support a seamless guest and colleague experience.

Key Responsibilities

• Oversee day‑to‑day maintenance operations, including HVAC, electrical, plumbing, carpentry, and general building upkeep.
• Ensure all guest and staff maintenance requests are resolved promptly and effectively.
• Coordinate with Front Office and Housekeeping to resolve issues swiftly with minimal disruption.
• Uphold Montcalm’s luxury brand standards in all maintenance activities.
• Maintain mechanical, electrical, architectural, and decorative finishes to the highest standard.
• Carry out appropriate maintenance work promptly and to the highest standards to deliver excellent customer care.
• Follow statutory and legal regulatory requirements during repairs.
• Follow planned preventative maintenance programmes.
• Ensure good relationships with internal and external customers and contractors.
• Carry out routine inspections and maintenance of property assets, ensuring timetables are met.
• Support recording of accurate utility costs by recording meter readings and monitoring daily usage.
• Ensure adherence to hotel policies, safety protocols, and regulatory requirements.
• Maintain detailed maintenance records and reports.
• Actively participate in emergency and crisis response planning.

Skills & Qualifications

• Proven experience within a luxury hospitality environment.
• Trade qualification or similar in air conditioning, plumbing, electrical (desirable).
• Excellent communication, problem‑solving, and organiser skills.
• Experience with PMS systems (Opera or similar) desirable.
• High attention to detail and ability to multitask under pressure.
• A passion for hospitality and creating memorable guest experiences.
• Fluency in English; additional languages an advantage.

Working Conditions

• Flexible working hours including weekends, evenings, and bank holidays.
• Requires standing for extended periods and occasional manual handling.
• Guest‑facing role requiring professional appearance and demeanour.

Benefits

• Competitive salary.
• A supportive, empowering team environment.
• Benefits platform with various discounts.
• 28 holidays including eight bank holidays, with more after two‑year service.
• Cash‑back health benefits, including optical, dental, chiropractor and physio services.
• Discounted gym membership.
• Access to wellbeing platform and sessions, including EAP.
• Awards and recognition programme.
• Annual parties.
• Regular and ongoing training and development, including leadership workshops.
• Paid day off to celebrate your birthday.

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion are values we uphold, providing a workplace free from discrimination and prejudice.

Application Note

If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.

Agency Policy

We do not accept unsolicited CVs from agencies or headhunters. CVs submitted without a prior written agreement may be considered property of the company and will not be subject to agency fees.

Seniority level Entry level

Employment type Full‑time

Job function Engineering and Information Technology

Industry Hospitality