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- Tasks: Ensure safety and security for guests and staff in a vibrant hotel environment.
- Company: Join Montcalm Collection, a luxury hotel group with a creative spirit.
- Benefits: Competitive salary, 28 holidays, health benefits, and a supportive team culture.
- Why this job: Be a key player in creating a safe and welcoming atmosphere for all.
- Qualifications: Experience in security, strong communication skills, and a valid SIA licence required.
- Other info: Dynamic role with opportunities for ongoing training and career growth.
The predicted salary is between 24000 - 36000 £ per year.
Montcalm East, an Autograph Collection Hotel, reflects the creative spirit of its Shoreditch setting. With a prime position on City Road in East London, where arty Shoreditch meets progressive Silicon Roundabout, Old Street Tube station is just a few steps away.
The Hotel Security Officer plays a vital role in maintaining a safe and secure environment for guests, colleagues, and property. As a highly visible presence across the hotel, the role is responsible for monitoring, preventing, and responding to safety and security risks with professionalism, discretion, and efficiency. This position requires close coordination with hotel management and external emergency services to ensure that all guests and employees enjoy a secure, welcoming environment in line with Montcalm Collection’s commitment to excellence.
Responsibilities- Monitor and ensure the safety and security of hotel guests, staff, and property.
- Operate surveillance systems, monitor cameras, and investigate suspicious activity.
- Conduct regular foot and vehicle patrols across all areas of the hotel.
- Respond promptly to emergencies including fire alarms, medical incidents, or security breaches.
- Control access to restricted areas, ensuring only authorised individuals are permitted.
- Maintain accurate records of incidents, actions taken, and daily activity reports.
- Participate in emergency drills and follow established hotel emergency procedures.
- Provide support to guests and staff during incidents with professionalism and care.
- Liaise with management, local law enforcement, and emergency services when required.
- Promote a culture of safety and vigilance within the hotel team.
This job description sets out the main responsibilities related to the role at Montcalm Collection. It is not intended to be exhaustive, and duties may be varied from time to time as required by management to meet the needs of the business.
Skills And Qualifications- Previous experience in a security role, ideally within hospitality or customer-facing environments.
- Knowledge of security procedures, surveillance systems, and emergency response.
- Valid Security Industry Authority (SIA) licence (as required by UK law).
- First Aid and CPR certification (preferred).
- Strong observational skills with keen attention to detail.
- Calm, professional manner under pressure with excellent problem-solving ability.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team.
- Physically fit: able to stand, walk, and patrol for extended periods, and lift to 20kg as required in emergencies.
- High school diploma or equivalent.
- Shift-based role, requiring flexibility to work days, nights, weekends, and bank holidays.
- Active, guest-facing role requiring professional appearance (uniform provided).
- Involves standing, walking, and patrolling for extended periods, with occasional physical demands during incidents.
- Competitive salary.
- A supportive, empowering team environment.
- Benefits platform with various discounts.
- 28 holidays including eight bank holidays, with more holidays after two-year service.
- Cash-back health benefits, including optical, dental, chiropractor and physio services.
- Discounted gym membership.
- Access to Wellbeing platform and sessions, including EAP.
- Awards and Recognition Programme.
- Annual parties.
- Regular and ongoing training and development, including leadership workshops.
- Enjoy a paid day off to celebrate your birthday – because your special day matters!
Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity EmployerAt Montcalm Collection, diversity and inclusion aren’t just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice. Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future. If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role. Please note that we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources, will be considered the property of the company and will not be subject to agency fees.
Security Officer employer: Montcalm East, Autograph Collection
Contact Detail:
Montcalm East, Autograph Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Officer
✨Tip Number 1
Get to know the hotel scene in London! Research Montcalm Collection and its unique offerings. This will help you tailor your approach and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you directly, which can give you a leg up in the application process.
✨Tip Number 3
Prepare for situational questions! Think about how you'd handle various security scenarios. Practising your responses will help you feel more confident and articulate during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the Montcalm team. Don’t miss out!
We think you need these skills to ace Security Officer
Some tips for your application 🫡
Show Your Security Experience: When you're writing your application, make sure to highlight any previous experience in security roles, especially in hospitality. We want to see how your background aligns with the responsibilities of keeping our guests and property safe.
Be Professional and Clear: Your written application should reflect the professionalism we value at Montcalm Collection. Use clear language and structure your application well, so it’s easy for us to read and understand your qualifications.
Tailor Your Application: Don’t just send a generic application! Tailor your cover letter and CV to match the job description. Mention specific skills like your knowledge of surveillance systems or emergency response that are relevant to the Security Officer role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Montcalm East, Autograph Collection
✨Know Your Security Basics
Brush up on your knowledge of security procedures and surveillance systems. Be ready to discuss how you would handle specific scenarios, like responding to a fire alarm or managing a security breach. This shows you’re not just familiar with the theory but can apply it in real situations.
✨Showcase Your Communication Skills
As a Security Officer, you'll need to communicate effectively with guests and staff. Prepare examples of how you've successfully handled difficult conversations or emergencies in the past. This will demonstrate your calm and professional manner under pressure.
✨Demonstrate Team Spirit
Highlight your ability to work both independently and as part of a team. Share experiences where you collaborated with others to ensure safety or resolve issues. Montcalm Collection values a supportive environment, so showing you can contribute positively to the team is key.
✨Dress the Part
Even though a uniform will be provided, make sure you present yourself well for the interview. Dress smartly and maintain a professional appearance. This reflects your understanding of the role's expectations and the hotel's commitment to excellence.