Room Attendant

The Room Attendant is responsible for ensuring the highest standards of cleanliness, comfort and presentation within guest rooms and public areas. The role supports the Executive Housekeeper in delivering a luxury experience throughout the guest journey, from arrival to post-stay follow-up for any items left in the room. The Room Attendant demonstrates meticulous attention to detail, a passion for luxury, and the ability to work in a diverse team. This role maintains the hotel’s reputation and delivers unparalleled guest experiences through thoughtful touches and a top-quality product.

Key Responsibilities

• Greet hotel guests with a warm welcome and smile.
• Thoroughly clean and service guest rooms, suites, and public areas according to the hotel’s high standards.
• Replace linens, towels, and amenities with fresh, high-quality items.
• Ensure all furniture, fixtures, and equipment are in excellent condition and report any maintenance issues promptly.
• Vacuum, dust, polish, and sanitize all surfaces, ensuring a pristine environment for guests.
• Undertake “Job of the Day” or spring cleans where necessary.
• Respect guest privacy and ensure the “Do Not Disturb” policy is adhered to.
• Respond promptly and courteously to guest requests, offering assistance and information as needed.
• Anticipate guest needs by preparing rooms with personalized touches, such as arranging pillows, setting the ambiance, and leaving welcome notes.
• Deliver any special requests, such as additional amenities or laundry services, with efficiency and a positive attitude.
• Monitor and replenish cleaning supplies, amenities, and minibar items in guest rooms.
• Any lost property found in the bedrooms must be handed in to the supervisor.
• Maintain the cupboards and linen rooms clean and tidy.
• Prepare and pack own trolley for the next working day.
• Follow the procedures for reject linen and ensure no sub-standard linen is ever used.
• Report inventory shortages to the Housekeeping Supervisor to ensure timely restocking.
• Properly store and handle all cleaning materials and equipment to maintain a safe and organized work environment.
• Ensure your daily work list is signed by your supervisor by the end of the day.
• Adhere to all health and safety regulations, including proper handling and disposal of hazardous materials.
• Follow established protocols for the safe use of chemicals and equipment.
• Participate in regular training sessions to stay updated on hotel standards and best practices in hygiene and safety.
• Work closely with the housekeeping team and other hotel departments to coordinate efforts and provide seamless service.
• Assist with special projects, deep cleaning, and event preparations as needed.
• Communicate effectively with supervisors and peers to ensure smooth daily operations.
• Report any maintenance issues to Housekeeping Supervisor.
• Participate in the hotel’s sustainability initiatives by using eco-friendly cleaning products and following waste reduction practices.
• Encourage and contribute to the hotel’s environmental policies, such as energy conservation and recycling programs.

Skills & Qualifications

• Strong attention to detail and a commitment to maintaining the highest standards of cleanliness.
• Dedication to providing an exceptional guest experience.
• Excellent communication and interpersonal skills.
• Flexibility to adapt to changing guest needs and preferences.
• Knowledge of cleaning products, techniques, and health & safety standards.
• Previous experience as a Room Attendant or in a similar role within a luxury hotel or hospitality environment is preferred.

Working Condition

• Flexibility to work shifts, including weekends, holidays, and evenings, as required.
• Ability to work in a fast-paced, high-pressure environment.
• Physical stamina to perform repetitive tasks and lift/move heavy objects.
• Must be able to lift up to 25 pounds and perform physical tasks related to housekeeping duties.

Benefits

• Competitive salary.
• A supportive, empowering team environment.
• Benefits platform with various discounts.
• 28 holidays including eight bank holidays, with more holidays after two-year service.
• Cash-back health benefits, including optical, dental, chiropractor and physio services.
• Discounted gym membership.
• Access to Wellbeing platform and sessions, including EAP.
• Awards and Recognition Programme.
• Annual parties.
• Regular and ongoing training and development, including leadership workshops.
• Enjoy a paid day off to celebrate your birthday – because your special day matters!

Eligibility

• Candidates must be authorised to live and work in the UK.
• Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren’t just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice. Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, please consider your application as not shortlisted for this role. Please note that we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior written agreement from our Head of Human Resources will be considered the property of the company and will not be subject to agency fees.