Night Housekeeping Attendant

The Night Housekeeping Attendant is responsible for maintaining the cleanliness, hygiene, and presentation of guest areas and public spaces during overnight hours. The role supports the smooth operation of the hotel by ensuring that all areas are clean, safe, and ready for use by guests and staff the following day. This position may also involve responding to guest requests, handling laundry duties, and supporting other departments as needed during the night shift.

To provide high standards of cleanliness and guest service during night hours by ensuring all public areas, guest rooms (as required), and back-of-house spaces are clean, well-maintained, and fully stocked. The role contributes to the overall guest experience by ensuring a welcoming and hygienic environment throughout the hotel, even during off-peak hours. The Night Housekeeping Attendant plays a vital role in ensuring the hotel remains clean, safe, and welcoming during overnight hours. Working independently or as part of a small night team, the attendant is responsible for maintaining public areas, responding to guest requests, and preparing the property for the next day’s operations. This role requires attention to detail, discretion, and a commitment to upholding the hotel’s cleanliness and service standards while guests’ rest.

• Clean and maintain public areas such as lobbies, hallways, elevators, and restrooms during night hours.
• Respond promptly to guest requests for extra towels, bedding, or room cleaning.
• Perform light room servicing or turndown service for late check-ins or special requests.
• Handle laundry tasks including washing, drying, folding, and storing linens and uniforms.
• Replenish housekeeping carts and storage areas with supplies for the next day.
• Ensure all cleaning tools and chemicals are used safely and stored properly.
• Report any maintenance issues, safety hazards, or unusual activity to the night supervisor or security.
• Assist with setting up meeting rooms or event spaces for early morning functions.
• Maintain accurate records of completed tasks, guest interactions, and incidents.
• Follow all hotel policies, cleanliness standards, and health and safety regulations.

This job description sets out the main responsibilities related to the role at Montcalm Collection. It is not intended to be exhaustive, and duties may be varied from time to time as required by management to meet the needs of the business.

• Strong attention to detail and a commitment to maintaining the highest standards of cleanliness.
• Dedication to providing an exceptional guest experience.
• Excellent communication and interpersonal skills.
• Flexibility to adapt to changing guest needs and preferences.
• Knowledge of cleaning products, techniques, and health & safety standards.
• Physical stamina to perform tasks such as lifting, bending, walking, and standing for extended periods.
• Ability to follow instructions and hotel procedures accurately.

• Flexibility to work shifts, including weekends, holidays, and evenings, as required.
• Ability to work in a fast-paced, high-pressure environment.
• Physical stamina to perform repetitive tasks and lift/move heavy objects.
• Must be able to lift up to 25 pounds and perform physical tasks related to housekeeping duties.

• Competitive salary.
• A supportive, empowering team environment.
• Benefits platform with various discounts.
• 28 holidays including eight bank holidays, with more holidays after two-year service.
• Cash-back health benefits, including optical, dental, chiropractor and physio services.
• Discounted gym membership.
• Access to Wellbeing platform and sessions, including EAP.
• Awards and Recognition Programme.
• Annual parties.
• Regular and ongoing training and development, including leadership workshops.
• Enjoy a paid day off to celebrate your birthday – because your special day matters!

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

At Montcalm Collection, diversity and inclusion aren’t just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice. Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role. Please note that we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources, will be considered the property of the company and will not be subject to agency fees.