At a Glance
- Tasks: Provide exceptional service to guests during night shifts and ensure smooth hotel operations.
- Company: Join Montcalm Collection, a luxury hotel group in the heart of London.
- Benefits: Enjoy competitive salary, 28 days holiday, paid birthday leave, and wellness support.
- Other info: Dynamic work environment with opportunities for career growth and international discounts.
- Why this job: Be a trusted ambassador for luxury hospitality and shape memorable guest experiences.
- Qualifications: Excellent English communication skills and a passion for customer service required.
The predicted salary is between 24300 - 29700 £ per year.
About Montcalm Collection
United by timeless style and peerless service, Montcalm Collection is London's compendium of luxury hotels.
Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city's story.
The hotels in the collection include a storied city-slicker, housed in the former headquarters of the
Royal
Mail: Montcalm Royal London House.
A property with a bold new perspective at Montcalm East, part of Marriott's Autograph Collection.
And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen's Gardens, both part of Design Hotels.
About Montcalm Collection
United by timeless style and peerless service, Montcalm Collection is London's compendium of luxury hotels.
Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city's story.
The hotels in the collection include a storied city-slicker, housed in the former headquarters of the
Royal
Mail: Montcalm Royal London House.
A property with a bold new perspective at Montcalm East, part of Marriott's Autograph Collection.
And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen's Gardens, both part of Design Hotels.
Montcalm East, an Autograph Collection Hotel, with pioneering architecture and a bold approach to life, the hotel reflects the creative spirit of its Shoreditch setting.
With a prime position on City Road in East London, where arty Shoreditch meets progressive Silicon Roundabout.
Old Street Tube station is just a few steps away.
- Overview
- Montcalm East is looking for a skilled and ambitious
Night Concierge to join our team.
You will play a pivotal role by providing personal and exceptional service to all guests in accordance with our brand standards during night shifts.
Help to shape the Montcalm Collection's next chapter and showcase your skills.
Become a trusted ambassador for one of our hotels and take advantage of the opportunity to move between properties, achieving the service and product delivery standards for the department with a high degree of customer care and service.
Benefits
- Competitive salary that reflects your talent, contribution, and potential.
- Holiday allowance, starting at 28 days (including bank holidays) and increasing with service.
- Paid birthday leave, so you can celebrate your special day your way.
- We celebrate life's milestones with you, offering gifts for special occasions such as weddings and the arrival of a new baby.
- Comprehensive wellbeing support, including free access to our Employee Assistance Programme provided by Hospitality Action, offering confidential support, wellbeing resources, and free legal advice.
- Tailored wellbeing experiences, from yoga sessions and life coaching to wellbeing workshops designed to support both mind and body.
- Cashback healthcare plan, covering dental, optical, physiotherapy, and alternative treatments - helping you stay at your best.
- Preferential gym membership rates, helping you maintain your health and vitality.
- Continuous learning and development opportunities, from hands-on training to leadership masterclasses - empowering your career growth.
- Paid volunteering day, giving you the opportunity to support a charity close to your heart.
- Employee referral programme, rewarding you for bringing great talent into our teams.
- Complimentary meals on duty in our team restaurant.
- International hotel discounts through Marriott Bonvoy, giving you access to exceptional global experiences.
- City-wide discounts and perks, with savings across retail, entertainment, essential services, fashion, and more.
- Recognition programmes, including vouchers and curated rewards that celebrate excellence and individuality.
- Elegant annual celebrations and social events, bringing our teams together to connect and celebrate in style.
Key Responsibilities
- Greeting all guests in a friendly and professional manner.
- Assist guests with late check-ins and early check-outs, ensuring a seamless and efficient process.
- Providing the highest possible standard of service to the guests.
- Provide support and assistance to other night shift staff, ensuring smooth operations across all departments during night time hours.
- Ensuring that all messages and facsimiles are delivered to guests as quickly as possible.
- Being familiar where all rooms are located and what facilities each type of room offers to the guest.
- Ensuring that the entrance and surrounding areas are kept clean and tidy at all times.
- Ensuring that all guest requests are met and followed up in a polite and efficient manner.
- Coordinate with other night shift staff to handle guest requests and maintain hotel operations.
- Ensure the hotel environment remains quiet and orderly during the night, addressing any disturbances promptly and discreetly.
- Having a thorough knowledge of the hotel and the company.
- Promoting other Montcalm Hotels and restaurants.
- Good knowledge of London and continually update knowledge of the latest trends.
- Seeking ways to maintain, improve and effectively manage the porters and doormen.
- Carrying out any other reasonable requests as instructed by manager.
Essential Qualifications
- Excellent level of spoken and written English
- Excellent communication skills
- Ability to work on own initiative.
- Approachable, professional and an eye for detail
- Comprehensive knowledge of London restaurants and attractions
- Knowledge of Opera.
- Previous experience in a 5* property preferable.
- Eligibility
Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren't just buzzwords.
We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background.
Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.
Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.
Please note that we do not accept unsolicited CVs from agencies or headhunters.
Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources, will be considered the property of the company and will not be subject to agency fees.
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Night Concierge employer: Montcalm East, Autograph Collection
Montcalm East, Autograph Collection is an exceptional employer that prioritises the safety and well-being of both guests and staff. With a strong commitment to employee growth, we offer competitive salaries, generous holiday allowances, and a supportive work culture that encourages personal and professional development. Located in a vibrant area, our team enjoys a dynamic environment where flexibility and teamwork are valued, making it a rewarding place to build a career in hospitality security.
Contact Details:
Montcalm East, Autograph Collection Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Concierge
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Montcalm East, Autograph Collection. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Montcalm East, Autograph Collection
Don't be shy about reaching out to Montcalm East, Autograph Collection directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Concierge
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Montcalm East, Autograph Collection and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Montcalm East, Autograph Collection
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
