At a Glance
- Tasks: Ensure safety and security for guests and staff in a vibrant hotel environment.
- Company: Join Montcalm Collection, a luxury hotel group with a creative spirit.
- Benefits: Competitive salary, 28 holidays, health benefits, and a supportive team culture.
- Other info: Dynamic role with ongoing training and opportunities for growth.
- Why this job: Be a key player in creating a safe and welcoming atmosphere for all.
- Qualifications: Previous security experience and a valid SIA licence required.
The predicted salary is between 24000 - 36000 £ per year.
Montcalm East, an Autograph Collection Hotel, reflects the creative spirit of its Shoreditch setting. With a prime position on City Road in East London, where arty Shoreditch meets progressive Silicon Roundabout, Old Street Tube station is just a few steps away.
The Hotel Security Officer plays a vital role in maintaining a safe and secure environment for guests, colleagues, and property. As a highly visible presence across the hotel, the role is responsible for monitoring, preventing, and responding to safety and security risks with professionalism, discretion, and efficiency. This position requires close coordination with hotel management and external emergency services to ensure that all guests and employees enjoy a secure, welcoming environment in line with Montcalm Collection’s commitment to excellence.
Responsibilities
- Monitor and ensure the safety and security of hotel guests, staff, and property.
- Operate surveillance systems, monitor cameras, and investigate suspicious activity.
- Conduct regular foot and vehicle patrols across all areas of the hotel.
- Respond promptly to emergencies including fire alarms, medical incidents, or security breaches.
- Control access to restricted areas, ensuring only authorised individuals are permitted.
- Maintain accurate records of incidents, actions taken, and daily activity reports.
- Participate in emergency drills and follow established hotel emergency procedures.
- Provide support to guests and staff during incidents with professionalism and care.
- Liaise with management, local law enforcement, and emergency services when required.
- Promote a culture of safety and vigilance within the hotel team.
Skills And Qualifications
- Previous experience in a security role, ideally within hospitality or customer-facing environments.
- Knowledge of security procedures, surveillance systems, and emergency response.
- Valid Security Industry Authority (SIA) licence (as required by UK law).
- First Aid and CPR certification (preferred).
- Strong observational skills with keen attention to detail.
- Calm, professional manner under pressure with excellent problem-solving ability.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team.
- Physically fit: able to stand, walk, and patrol for extended periods, and lift to 20kg as required in emergencies.
- High school diploma or equivalent.
Working Conditions
- Shift-based role, requiring flexibility to work days, nights, weekends, and bank holidays.
- Active, guest-facing role requiring professional appearance (uniform provided).
- Involves standing, walking, and patrolling for extended periods, with occasional physical demands during incidents.
Benefits
- Competitive salary.
- A supportive, empowering team environment.
- Benefits platform with various discounts.
- 28 holidays including eight bank holidays, with more holidays after two-year service.
- Cash-back health benefits, including optical, dental, chiropractor and physio services.
- Discounted gym membership.
- Access to Wellbeing platform and sessions, including EAP.
- Awards and Recognition Programme.
- Annual parties.
- Regular and ongoing training and development, including leadership workshops.
- Enjoy a paid day off to celebrate your birthday – because your special day matters!
Eligibility
Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren’t just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice. Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future. If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.
Security Officer in London employer: Montcalm East, Autograph Collection
Montcalm East, Autograph Collection is an exceptional employer that prioritises the safety and well-being of both guests and staff. With a strong commitment to employee growth, we offer competitive salaries, generous holiday allowances, and a supportive work culture that encourages personal and professional development. Located in a vibrant area, our team enjoys a dynamic environment where flexibility and teamwork are valued, making it a rewarding place to build a career in hospitality security.
Contact Details:
Montcalm East, Autograph Collection Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Security Officer in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the hospitality or security sectors. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Visit Montcalm Collection’s website regularly and apply directly through there. It shows initiative and can set you apart from other candidates.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of security procedures and emergency response. Think about real-life scenarios where you’ve had to act quickly and how you handled them. This will help you shine during the interview!
✨Tip Number 4
Show your passion for safety and guest experience! When chatting with potential employers, highlight your commitment to creating a secure and welcoming environment. It’s all about making guests feel at home while keeping them safe.
We think you need these skills to ace Security Officer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in security roles, especially in hospitality. We want to see how your skills align with the responsibilities listed in the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about maintaining safety and security in a hotel environment. Let us know what makes you the perfect fit for Montcalm Collection.
Showcase Your Communication Skills:Since excellent communication is key in this role, make sure your application reflects your ability to communicate clearly and professionally. We love seeing candidates who can express themselves well in writing!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Montcalm East, Autograph Collection
✨Know Your Security Basics
Brush up on your knowledge of security procedures and surveillance systems. Be ready to discuss how you would handle various scenarios, like responding to emergencies or monitoring suspicious activity. This shows that you're not just familiar with the role but also proactive about safety.
✨Showcase Your Communication Skills
As a Security Officer, you'll need to communicate effectively with guests and staff. Prepare examples of how you've successfully handled difficult situations in the past. Highlight your ability to remain calm under pressure and how you can convey important information clearly.
✨Demonstrate Team Spirit
This role requires collaboration with hotel management and emergency services. Share experiences where you've worked as part of a team to solve problems or improve safety. Emphasise your commitment to promoting a culture of safety within the hotel environment.
✨Dress the Part
Even though a uniform will be provided, make sure you present yourself professionally during the interview. Dress smartly and maintain a confident posture. First impressions matter, especially in a guest-facing role like this one!
