Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome guests, manage check-ins, and provide top-notch service throughout their stay.
- Company: Montcalm East is a luxury hotel in London, known for its unique style and exceptional service.
- Benefits: Enjoy competitive pay, 28 holidays, health benefits, and a supportive team environment.
- Why this job: Join a vibrant team in a creative setting, making memorable experiences for guests every day.
- Qualifications: High school diploma required; hospitality degree preferred; 1 year of relevant experience desired.
- Other info: Flexible hours, including weekends; must be authorised to work in the UK.
The predicted salary is between 28800 - 43200 £ per year.
Guest Services Executive – Montcalm East, Autograph CollectionJoin to apply for the Guest Services Executive role at Montcalm East, Autograph Collection.
OverviewThe Guest Service Executive is responsible for delivering personalized, attentive, and professional service to all guests throughout their stay. This role supports the Guest Experience Manager and the Front Office team in ensuring that every guest interaction reflects the luxury standards of the Montcalm Collection. The Guest Service Executive plays a critical role in creating a seamless guest journey, responding promptly to requests, resolving minor issues, and enhancing overall guest satisfaction.
Key Responsibilities
Welcome guests with warmth and professionalism and assist with check‐in and check‐out procedures.
Process guest payments, deposits and billing accurately.
Provide information about the hotel, services, local attractions and amenities.
Respond promptly to guest inquiries, requests and concerns.
Maintain guest records and ensure accurate documentation in PMS systems.
Support VIP and special guest requirements to ensure personalised experiences.
Handle guest complaints or concerns with empathy, escalating when required.
Assist in monitoring and reporting guest satisfaction and feedback.
Collaborate with internal departments to resolve operational or service issues.
Maintain a visible presence in guest areas, ensuring proactive engagement.
Ensure the reception area is always well presented and stocked with all necessary supplies.
Answer and manage incoming calls, emails and reservations in a professional and efficient manner.
Uphold brand standards, including wellness and sustainability initiatives.
Comply with all policies and SOPs including GDPR, Health & Safety and Security.
Respond to emergency situations calmly and efficiently, following hotel protocols.
Skills & Qualifications
Previous experience in front office, guest relations or customer service in a luxury hotel preferred.
Proficiency in hotel management systems (e.g., Opera PMS).
Strong communication, interpersonal and problem‐solving skills.
Fluency in English; additional languages an advantage.
Working Conditions
Flexible schedule including evenings, weekends and public holidays.
Regular interaction with guests in public areas of the hotel.
Periods of standing and walking required.
Benefits
Competitive salary.
A supportive, empowering team environment.
Benefits platform with various discounts.
28 holidays including eight bank holidays, with more holidays after two‐year service.
Cash‐back health benefits, including optical, dental, chiropractor and physio services.
Discounted gym membership.
Access to Wellbeing platform and sessions, including EAP.
Awards and Recognition Programme.
Annual parties.
Regular and ongoing training and development, including leadership workshops.
Enjoy a paid day off to celebrate your birthday – because your special day matters!
EligibilityCandidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity EmployerAt Montcalm Collection, diversity and inclusion aren\’t just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.
Application NotesNote: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role. We do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources will be considered the property of the company and will not be subject to agency fees.
#J-18808-Ljbffr
Guest Services Executive employer: Montcalm East, Autograph Collection
Contact Detail:
Montcalm East, Autograph Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Executive
✨Tip Number 1
Familiarise yourself with Montcalm East and its unique offerings. Understanding the hotel's history, architecture, and services will help you engage with guests more effectively and demonstrate your passion for the brand during interviews.
✨Tip Number 2
Network within the hospitality industry, especially in London. Attend local events or join online forums to connect with current employees or others in similar roles. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Showcase your customer service skills through real-life examples. Prepare stories that highlight how you've gone above and beyond for guests in previous roles, as this is crucial for a Guest Services Executive position.
✨Tip Number 4
Be ready to discuss how you handle challenging situations. Think of specific instances where you've resolved guest complaints or adapted to unexpected changes, as this demonstrates your problem-solving abilities and commitment to guest satisfaction.
We think you need these skills to ace Guest Services Executive
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Guest Services Executive. Highlight your relevant experience in customer service and how it aligns with the role.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are most relevant to the job description. Emphasise your customer service skills, attention to detail, and any experience in hospitality.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of Montcalm East's values. Mention specific examples of how you've exceeded guest expectations in previous roles.
Proofread Your Application: Ensure your application is free from spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Montcalm East, Autograph Collection
✨Showcase Your Customer Service Skills
As a Guest Services Executive, your ability to provide exceptional customer service is crucial. Prepare examples of how you've gone above and beyond for guests in previous roles, highlighting your problem-solving skills and attention to detail.
✨Research Montcalm East
Familiarise yourself with Montcalm East and its unique offerings. Understanding the hotel's history, architecture, and services will allow you to speak confidently about why you want to work there and how you can contribute to its reputation for luxury.
✨Prepare for Common Interview Questions
Anticipate questions related to handling guest complaints, managing difficult situations, and providing personalised service. Practising your responses will help you articulate your thoughts clearly and demonstrate your readiness for the role.
✨Dress to Impress
Given the luxury nature of Montcalm East, ensure your appearance reflects the high standards expected in the hospitality industry. Dress smartly and maintain impeccable grooming to make a positive first impression.
