At a Glance
- Tasks: Welcome guests and create unforgettable experiences at our luxury hotels.
- Company: Join Montcalm Collection, a leader in luxury hospitality in London.
- Benefits: Enjoy competitive salary, generous holidays, and wellness support.
- Other info: Flexible hours, great team culture, and opportunities for career growth.
- Why this job: Be the face of exceptional service and make every guest feel special.
- Qualifications: Experience in hospitality and a passion for guest relations required.
The predicted salary is between 25000 - 30000 £ per year.
Montcalm East, part of Marriott’s Autograph Collection, reflects the creative spirit of its Shoreditch setting. With a prime position on City Road in East London, where arty Shoreditch meets progressive Silicon Roundabout, Old Street Tube station is just a few steps away.
Benefits
- Competitive salary that reflects your talent, contribution, and potential.
- Generous holiday allowance, starting at 28 days (including bank holidays) and increasing with service.
- Paid birthday leave.
- Generous gifts and financial support for special occasions such as weddings and the arrival of a new baby.
- Comprehensive wellbeing support, including free access to our Employee Assistance Programme.
- Tailored wellbeing experiences, from yoga sessions and life coaching to wellbeing workshops.
- Cashback healthcare plan, covering dental, optical, physiotherapy, and alternative treatments.
- Cycle to Work scheme.
- Preferential gym membership rates.
- Continuous learning and development opportunities.
- Paid volunteering day.
- Employee referral programme.
- Complimentary meals on duty in our team restaurant.
- Exclusive room rate discounts across the Montcalm Collection.
- International hotel discounts through Marriott Bonvoy.
- City-wide discounts and perks.
- Recognition programmes, including vouchers and curated rewards.
- Elegant annual celebrations and social events.
Overview
The Guest Experience Executive is the face of Montcalm Collection’s personalized service, ensuring that every guest feels welcomed, valued, and cared for throughout their stay. This role focuses on anticipating guest needs, curating memorable experiences, and ensuring seamless communication between guests and all hotel departments.
Responsibilities
- Welcome and assist guests on arrival, ensuring a seamless check-in experience.
- Provide personalised service, anticipating needs and recognising repeat guests.
- Coordinate with departments to fulfil guest requests and preferences.
- Handle guest queries, feedback, and complaints promptly and courteously.
- Assist with pre-arrival communication and preparation for VIPs and special occasions.
- Maintain accurate and detailed guest profiles within the PMS.
- Support the Guest Experience Manager in delivering service excellence across all touchpoints.
- Promote hotel facilities, local attractions, and unique experiences.
- Ensure all guest interactions reflect Montcalm Collection’s luxury brand standards.
Skills & Qualification
- Previous experience in guest relations, front office, or luxury hospitality.
- Strong knowledge of hotel operations and guest service standards.
- Proficiency in hotel management systems (e.g., Opera PMS).
- Fluency in English; additional languages are highly desirable.
Working Conditions
- Flexible schedule including evenings, weekends, and public holidays.
- Regular interaction with guests in public areas of the hotel.
- Periods of standing and walking required.
Eligibility
Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren’t just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background.
Guest Experience Executive employer: Montcalm East, Autograph Collection
Montcalm Collection is an exceptional employer, offering a vibrant work culture that celebrates individuality and fosters professional growth. With generous benefits including a competitive salary, extensive holiday allowance, and comprehensive wellbeing support, employees are empowered to thrive both personally and professionally in the heart of East London. The opportunity to engage with guests in a luxury setting while enjoying continuous learning and development makes Montcalm Collection a truly rewarding place to work.
Contact Details:
Montcalm East, Autograph Collection Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Executive
✨Tip Number 1
Get to know Montcalm Collection inside out! Familiarise yourself with their hotels, services, and unique offerings. This way, when you chat with them, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the company culture and what it takes to shine as a Guest Experience Executive.
✨Tip Number 3
Prepare for the interview by practising common questions related to guest relations and luxury hospitality. Think of examples from your past experiences that highlight your skills in providing exceptional service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Guest Experience Executive
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for guest experience and what makes you tick.
Tailor Your Application:Make sure to tailor your application to the Guest Experience Executive role. Highlight your relevant experience in hospitality and how it aligns with our values at Montcalm Collection. We love seeing how you can contribute to our team!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the heart of your qualifications.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Montcalm East, Autograph Collection
✨Know the Brand Inside Out
Before your interview, dive deep into Montcalm Collection's history and values. Familiarise yourself with their unique offerings and the luxury experience they provide. This will not only impress your interviewers but also help you articulate how you can contribute to their guest experience.
✨Showcase Your People Skills
As a Guest Experience Executive, your ability to connect with guests is crucial. Prepare examples from your past roles where you’ve gone above and beyond for customers. Highlight your problem-solving skills and how you handle feedback or complaints with grace and professionalism.
✨Anticipate Questions About Guest Needs
Expect questions that assess your ability to anticipate guest needs. Think of scenarios where you’ve successfully identified and met customer expectations. Be ready to discuss how you would create memorable experiences for guests at Montcalm Collection.
✨Dress to Impress
Given the luxury nature of Montcalm Collection, your appearance matters. Dress smartly and professionally for your interview. This shows respect for the brand and sets the tone for the level of service you aim to provide as a Guest Experience Executive.
