At a Glance
- Tasks: Supervise hotel operations, ensuring exceptional guest experiences and service excellence.
- Company: Join Montcalm Collection, a luxury hotel brand that values talent and diversity.
- Benefits: Competitive salary, 28+ days holiday, paid birthday leave, and wellbeing support.
- Other info: Enjoy continuous learning opportunities and exclusive discounts across the Montcalm Collection.
- Why this job: Be a key player in delivering luxury hospitality and making guests feel special.
- Qualifications: Experience in a supervisory role within a luxury hotel environment is essential.
The predicted salary is between 30000 - 40000 € per year.
Why Join Montcalm Collection
- Competitive salary that reflects your talent, contribution, and potential.
- Generous holiday allowance, starting at 28 days (including bank holidays) and increasing with service—supporting your life beyond work.
- Paid birthday leave, so you can celebrate your special day your way.
- We celebrate life’s milestones with you, offering generous gifts and financial support for special occasions such as weddings and the arrival of a new baby.
- Comprehensive wellbeing support, including free access to our Employee Assistance Programme provided by Hospitality Action, offering confidential support, wellbeing resources, and free legal advice.
- Tailored wellbeing experiences, from yoga sessions and life coaching to wellbeing workshops designed to support both mind and body.
- Cashback healthcare plan, covering dental, optical, physiotherapy, and alternative treatments—helping you stay at your best.
- Cycle to Work scheme, supporting a healthier and more sustainable lifestyle.
- Preferential gym membership rates, helping you maintain your health and vitality.
- Continuous learning and development opportunities, from hands‑on training to leadership masterclasses—empowering your career growth.
- Paid volunteering day, giving you the opportunity to support a charity close to your heart.
- Employee referral programme, rewarding you for bringing great talent into our teams.
- Complimentary meals on duty in our team restaurant.
- Exclusive room rate discounts across the Montcalm Collection.
- International hotel discounts through Marriott Bonvoy, giving you access to exceptional global experiences.
- City‑wide discounts and perks, with savings across retail, entertainment, essential services, fashion, and more.
- Recognition programmes, including vouchers and curated rewards that celebrate excellence and individuality.
- Elegant annual celebrations and social events, bringing our teams together to connect and celebrate in style.
Overview
The Duty Manager plays a key supervisory role in ensuring smooth day‑to‑day hotel operations across all departments, particularly during evenings, weekends, and peak periods. Acting as the senior manager on duty in the absence of senior leadership, this role is responsible for maintaining service excellence, handling guest concerns with discretion, and supporting colleagues to deliver seamless and personalized guest experiences. The Duty Manager ensures that brand standards are upheld, operational issues are resolved promptly, and the highest levels of guest satisfaction are achieved in line with Montcalm Collection’s commitment to luxury hospitality.
Responsibilities
- Act as the senior decision‑maker during assigned shifts in the absence of senior managers.
- Supervise front office and guest services staff, ensuring performance aligns with luxury service standards.
- Carry out daily inspections of public areas, back‑of‑house spaces and guest facilities.
- Handle guest complaints with empathy and efficiency, ensuring follow‑up actions are completed.
- Support and liaise with Housekeeping, F&B and Engineering teams to resolve operational issues.
- Ensure accurate and timely completion of daily reports, shift handovers and logbooks.
- Oversee cash handling procedures and ensure compliance with financial policies.
- Maintain visibility in the lobby and other guest‑facing areas during busy periods.
- Ensure health & safety, fire and security procedures are followed by all staff on duty.
- Train, coach and mentor team members to uphold Montcalm Collection service standards.
Skills And Qualifications
- Previous experience in a supervisory or duty management role within a luxury hotel environment.
- Strong knowledge of hotel operations and guest service standards.
- Proficiency in hotel management systems (e.g., Opera PMS, POS).
- Additional training in health & safety, fire safety or first aid is an advantage.
- Fluency in English required; additional languages preferred.
Working Conditions
- Flexible schedule including evenings, weekends and public holidays.
- Active role requiring visibility across guest‑facing and operational areas.
- Periods of standing, walking and light manual handling.
Eligibility
Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren’t just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.
Duty Manager employer: Montcalm East, Autograph Collection
Montcalm Collection is an exceptional employer that prioritises the well-being and growth of its employees, offering a competitive salary, generous holiday allowance, and unique benefits such as paid birthday leave and comprehensive wellbeing support. With a strong focus on continuous learning and development, employees are empowered to advance their careers in a vibrant and inclusive work culture that celebrates diversity and fosters teamwork, all while enjoying the perks of working in a luxury hotel environment in the heart of the city.
Contact Detail:
Montcalm East, Autograph Collection Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Montcalm Collection. A friendly chat can sometimes lead to job opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching Montcalm Collection’s values and culture. Show us how your experience aligns with our commitment to luxury hospitality and service excellence. We love candidates who are genuinely excited about what we do!
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see your personality shine through! Think about examples from your past roles that demonstrate your leadership and problem-solving skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us you’re genuinely interested in the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Duty Manager position.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Duty Manager role. Highlight any supervisory experience in luxury hotel environments, as this is key for us.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share why you’re passionate about hospitality and how your previous roles have prepared you for this position. We love hearing personal stories!
Showcase Your Soft Skills:As a Duty Manager, handling guest complaints with empathy is crucial. Make sure to mention your communication and problem-solving skills in your application. We want to see how you connect with guests!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates from our team!
How to prepare for a job interview at Montcalm East, Autograph Collection
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of hotel operations and luxury service standards. Familiarise yourself with Montcalm Collection’s values and what sets them apart in the hospitality industry. This will show that you're genuinely interested and prepared.
✨Showcase Your Experience
Be ready to discuss your previous supervisory roles in detail. Highlight specific situations where you handled guest complaints or resolved operational issues effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving skills.
✨Emphasise Teamwork
As a Duty Manager, you'll need to work closely with various departments. Share examples of how you've successfully collaborated with teams like Housekeeping or F&B in the past. This will illustrate your ability to foster a positive working environment and ensure seamless guest experiences.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. Inquire about the training and development opportunities available for Duty Managers or how Montcalm Collection measures guest satisfaction. This shows your enthusiasm for the role and your commitment to continuous improvement.
