Waiting Staff

About Montcalm Collection

United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story.

Our flagship hotel is on the brink of a bold new era. Its Grade II-listed building on the cusp of Park Lane has been sensitively refreshed by architects Holland Harvey. Interiors are being rejuvenated by Studio Mica and Studio Est. We have added a new signature restaurant helmed by a world-famous chef, alongside a dapper lounge and bar. Communal areas, bedrooms and suites have all been artfully redesigned; our spa and Grand Ballroom will re-emerge as modern icons.

Montcalm Mayfair is looking for a skilled and ambitious Food & Beverage Assistant/ Waiting Staff to join our team. You will work closely with the Food & Beverage Management Team and the General Manager overseeing daily operations of the F&B Outlets, ensuring exceptional service standards and delivering a luxury dining experience.

This role involves serving food and beverages, ensuring guests feel welcome, comfortable and well attended to at all times, ensuring that all service standards reflect the hotel’s luxury brand.

Benefits

• Competitive salary.
• A supportive, empowering team environment.
• Benefits platform with various discounts.
• Celebrate your special day with a fully paid day off on your birthday.
• After completing your probation, enjoy a paid day to support a cause of your choice and give back to the community.
• 28 holidays including eight bank holidays, with more holidays after two-year service.
• Cash-back health benefits, including optical, dental, chiropractor and physio services.
• Discounted gym membership.
• Access to Wellbeing platform and sessions, including EAP.
• Awards and Recognition Programme.
• Annual parties.
• Regular and ongoing training and development, including leadership workshops.

Key Responsibilities

• Greet guests warmly, escort them to their tables and ensure their needs are met throughout their dining experience.
• Provide detailed information about the menu, including specials and beverage pricing.
• Accurately take orders and ensure all requests, dietary preferences and food allergies are communicated to the kitchen and the bar team.
• Efficiently serve food and drinks while adhering to the highest standards of presentation and service.
• Ensure tables are properly set and cleared in a timely manner.
• Maintain an in-depth knowledge of the food and beverage offerings, including ingredients, preparation methods, and wine pairings, to confidently make recommendations.
• Actively promote additional items and special menu offerings to enhance guest experience.
• Ensure F&B outlets are impeccably clean and organised at all times, adhering to Health & Safety regulations.
• Work closely with kitchen team, bartenders and other attendants to provide a seamless service.
• Support fellow team members during busy periods or special events.
• Address any guest concerns or complaints with professionalism, resolving them promptly, or escalating them to the management.
• Assist in managing stock inventory, replenishing items as needed and reporting shortages to supervisors.
• Assist with the preparation and service for special events, banquets, and private dining experiences, ensuring that the event exceeds guest expectations.
• Answer and manage incoming calls, emails, and reservations, ensuring all communication is handled professionally and efficiently.
• Ensure accurate billing, cash handling and payment procedures.
• Collaborate with kitchen team to ensure seamless communication and timely service.
• Respond to emergency situations calmly and efficiently, following hotel protocols.

This job description is designed to outline primary duties and conditions related to the Food & Beverage Attendant position at a luxury hotel. It is not an exhaustive list and additional tasks and responsibilities may be required as directed by hotel management.

Key Attributes

• Strong interpersonal skills and guest-oriented mindset.
• Excellent communication and guest service skills, with focus on creating memorable experiences.
• In-depth knowledge of food and beverage service, wine pairings and menu offerings.
• Familiarity with the Health & Safety regulations in F&B service (HACCP).
• Proficiency in POS systems.
• Ability to work under pressure in a fast-paced environment.
• Detail oriented and highly organised.

Working Conditions

• Flexibility with work schedules, including weekends, holidays and evenings.
• Physical demands such as being on the feet for long periods of time and manual handling.

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren’t just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.