Senior Housekeeping Supervisor

Why Join Montcalm Collection

• Competitive salary that reflects your talent, contribution, and potential.
• Generous holiday allowance, starting at 28 days (including bank holidays) and increasing with service.
• Paid birthday leave.
• We celebrate life’s milestones with you, offering generous gifts and financial support for special occasions such as weddings and the arrival of a new baby.
• Comprehensive wellbeing support, including free access to our Employee Assistance Programme provided by Hospitality Action.
• Tailored wellbeing experiences, from yoga sessions and life coaching to wellbeing workshops designed to support both mind and body.
• Cashback healthcare plan, covering dental, optical, physiotherapy, and alternative treatments.
• Cycle to Work scheme.
• Preferential gym membership rates.
• Continuous learning and development opportunities, from hands‑on training to leadership masterclasses.
• Paid volunteering day.
• Employee referral programme, rewarding you for bringing great talent into our teams.
• Complimentary meals on duty in our team restaurant.
• Exclusive room rate discounts across the Montcalm Collection.
• International hotel discounts through Marriott Bonvoy.
• City‑wide discounts and perks.
• Recognition programmes, including vouchers and curated rewards.
• Elegant annual celebrations and social events.

Overview

The Senior Housekeeper plays a key leadership role within the housekeeping department, supporting the Executive Housekeeper in managing daily operations and ensuring the highest standards of cleanliness, hygiene, and presentation across guest rooms, public areas, and back‑of‑house spaces. This role involves supervising staff, coordinating schedules, conducting inspections, and maintaining inventory control. The Senior Housekeeper also contributes to training, performance management, and continuous improvement initiatives, while ensuring compliance with health and safety regulations. With a strong focus on guest satisfaction and team development, the Senior Housekeeper helps drive operational excellence and a positive working environment.

Key Responsibilities

• Assist the Executive Housekeeper in managing the housekeeping team, including room attendants, public area cleaners, and laundry staff.
• Oversee the daily operations of the housekeeping department, ensuring efficient workflow and high productivity.
• Assist in creating and managing the housekeeping staff schedule, ensuring adequate coverage during peak periods while controlling labour costs.
• Handle staffing issues, including time‑off requests, attendance, and disciplinary actions in collaboration with the Head Housekeeper.
• Participate in the recruitment and onboarding of new housekeeping team members.
• Conduct regular training sessions and performance evaluations to maintain high levels of service and adherence to standards.
• Motivate and mentor the housekeeping team, fostering a positive and professional work environment.
• Ensure that all hotel guest rooms and public areas are well maintained and meet the desired standards of cleanliness and presentation.
• Inspect guest rooms, public areas, and back‑of‑house spaces regularly to ensure they meet the property’s high standards of cleanliness and presentation.
• Address and resolve any deficiencies or issues related to housekeeping standards promptly and effectively.
• Develop and implement cleaning procedures and protocols.
• Conduct quality control checks to ensure work meets established standards.
• Assist in managing the inventory of cleaning supplies, linens, and guest amenities, ensuring adequate stock levels and cost control.
• Coordinate with suppliers to ensure timely delivery of quality products and maintain strong vendor relationships.
• Monitor and manage the use of chemicals and cleaning equipment, ensuring they are used safely and efficiently.
• Prepare reports and documentation related to housekeeping operations, inventory, and staff performance.
• Address guest inquiries, requests, and complaints related to housekeeping services in a timely and professional manner.
• Coordinate with the front desk and guest services teams to ensure special guest preferences and VIP arrangements are fulfilled.
• Address maintenance issues and report to the maintenance department.
• Monitor and ensure compliance with occupational health and safety standards.
• Perform administrative tasks as required.
• Collaborate with other departments to ensure facilities are maintained to high standards.
• Consistently strive to delight guests and hotel clients.
• Organise maintenance of all hotel guest rooms and public areas, as well as back‑of‑house, ensuring that the highest standards of cleanliness and disinfection are met.
• Accept responsibility and follow instructions from the General Manager.
• Create and maintain good working relationships within the department and with other departments such that a high level of morale is sustained.
• Arrange department purchasing and take responsibility for the quality and the cost.
• Maintain consistent, accurate stock records.
• Contribute to all remodelings and renovation projects.
• Role Model a philosophy of work and conduct consistent with the professionalism expected of management colleagues.
• Oversee operation of Laundry/Valet and Uniform Room.
• Coordinate preventative maintenance programs with the Maintenance Manager.
• Oversee the retrieval, safekeeping and disbursement of all lost and found items consistent with company policy.
• Oversee department recruitment and training.
• Conduct regular Housekeeping Meetings to keep the team informed of policies and procedures, special events, further improvement plans and guest comments.
• Participate in HOD meetings in the absence of the Executive Housekeeper and contribute to strategic planning and continuous improvement initiatives.
• Keep informed with the housekeeping standards of competitor hotels.
• Interact with individuals outside the hotel, such as suppliers, contractors, labour relations representatives and competitors.
• Ensure all housekeeping activities comply with health, safety, and hygiene regulations, including proper handling and storage of cleaning chemicals.
• Conduct regular safety inspections and training sessions to maintain a safe working environment.
• Have ultimate responsibility and accountability along with the Executive Housekeeper for Health & Safety training of all department colleagues and for the overall accident record of the department.
• Responsible for taking necessary proactive steps to reduce/eliminate colleague accidents.

Skills & Qualifications

• High attention to detail and commitment to a luxury quality.
• Passion for excellence and innovation.
• Strong communication and interpersonal skills.
• Exemplary leadership, motivational and team management abilities.
• Excellent organizational and multitasking skills.
• Ability to work under pressure and meet tight deadlines.
• Flexibility to adapt to changing guest needs and preferences.
• Dedication to providing an exceptional guest experience.
• High school diploma or equivalent required.
• A degree or certification in hospitality management or a related field is preferred.
• A minimum of 3‑5 years of experience in housekeeping within a luxury hotel or resort environment, with at least 1‑2 years in a supervisory or management role.
• Proficient in the use of housekeeping management software and Microsoft Office Suite.

Working Condition

• Flexibility to work shifts, including weekends, holidays, and evenings, as required.
• Ability to work in a fast‑paced, high‑pressure environment.
• Physical demands such as being on the feet for long periods of time and manual handling.
• Must be able to lift up to 25 pounds and perform physical tasks related to housekeeping duties.

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.