People & Culture Assistant in London

BRAND INTRODUCTION

At Montcalm Collection, we believe that timeless style and genuine hospitality are more than just values; they’re a way of life. Our people are the heart of our hotels: passionate individuals working together as a team, united by an unwavering commitment to providing first-class personal service.

Our collection spans some of London’s most storied buildings, from elegant Georgian townhouses and an 18th-century brewery to a historic head office and a contemporary architectural landmark. Each hotel has its own unique story, and within everyone, our team create unforgettable experiences for our guests.

While our walls speak of history, it’s our people, their ambition, and their creativity that shapes our future.

Join us, and become part of a culture that celebrates individuality, nurtures potential, and upholds the very highest standards of the art of hospitality.

WHY JOIN MONTCALM COLLECTION

· Competitive salary that reflects your talent, contribution, and potential.

· Generous holiday allowance, starting at 28 days (including bank holidays) and increasing with service—supporting your life beyond work.

· Paid birthday leave, so you can celebrate your special day your way.

· We celebrate life’s milestones with you, offering generous gifts and financial support for special occasions such as weddings and the arrival of a new baby.

· Comprehensive wellbeing support, including free access to our Employee Assistance Programme provided by Hospitality Action, offering confidential support, wellbeing resources, and free legal advice.

· Tailored wellbeing experiences, from yoga sessions and life coaching to wellbeing workshops designed to support both mind and body.

· Cashback healthcare plan, covering dental, optical, physiotherapy, and alternative treatments—helping you stay at your best.

· Preferential gym membership rates, helping you maintain your health and vitality.

· Continuous learning and development opportunities, from hands-on training to leadership masterclasses—empowering your career growth.

· Paid volunteering day, giving you the opportunity to support a charity close to your heart.

· Employee referral programme, rewarding you for bringing great talent into our teams.

· Complimentary meals on duty in our team restaurant.

· Exclusive room rate discounts across the Montcalm Collection.

· International hotel discounts through Marriott Bonvoy, giving you access to exceptional global experiences.

· City-wide discounts and perks, with savings across retail, entertainment, essential services, fashion, and more.

· Recognition programmes, including vouchers and curated rewards that celebrate excellence and individuality.

· Elegant annual celebrations and social events, bringing our teams together to connect and celebrate in style.

ROLE OVERVIEW

The People & Culture Executive plays a central role in fostering a positive, inclusive, and high-performing workplace culture across the Montcalm Collection’s 14 properties. This role supports the Cluster HR Manager and Head of People & Culture in delivering strategic HR initiatives while overseeing day-to-day HR operations.

This role ensures the effective execution of all HR activities including talent acquisition, onboarding, employee relations, training, compliance, and wellbeing. The Officer acts as a key point of contact for employees and line managers alike, ensuring consistent, fair, and values-driven people practices are upheld across the organisation.

RESPONSIBILITIES

· Provides overall guidance to the People & Culture function across 14 Montcalm Collection properties.

· Prepares Induction programmes for management roles and introduction emails.

· Oversees day-to-day HR operations, including recruitment, onboarding, benefits, and policy administration.

· Supports the Cluster HR Manager and Head of People & Culture in delivering business-wide HR projects.

· Prepares offer letters, employment contracts, and onboarding materials using Harri.

· Takes an active part in creating/updating company policies and procedures.

· Supports the Learning and Development Manager by assisting with the delivery of Full Company Induction and oversees the administration and execution of employee engagement and wellness activities.

· Supports benefits processes, ensuring accurate administration.

· Leads and participates in employee relations matters, including investigations, disciplinaries, and grievances.

· Provides advice and support to line managers (HODs) on performance management, absence management, and conflict resolution.

· Maintains compliance with employment legislation, HR policies, and GDPR obligations.

· Ensure that all employees' right-to-work is compliant at all times.

· Supports junior HR team members in their respective duties and personal and professional growth.

· Tracks and maintains HR metrics and compliance reports to support strategic decision-making.

· Champions a culture of diversity, inclusion, and psychological safety across the business.

· Manages job frameworks and updates within Harri, ensuring system accuracy and streamlined recruitment practices.

· Assists in internal communications and supports HR elements of company-wide events.

· Collaborates with broader stakeholders within Montcalm Collection regarding any employee-related matters.

· Supports in conducting and conducts exit interviews for departing employees of Montcalm Collection.

SKILLS AND QUALIFICATIONS

· Builds effective working relationships across all departments and levels.

· Proactive, solution-oriented, and approachable.

· Excellent written and verbal communication skills.

· Organised, detail-oriented, and capable of managing multiple priorities.

· Minimum 1-2 years’ experience in a generalist HR role.

· Experience in the hospitality sector is desirable.

· CIPD Level 3 (minimum), Level 5 or equivalent qualification preferred, or working towards.

· Proficient in HRIS platforms such as Harri and Fourth.

· Solid understanding of UK Employment Law and HR best practices.

WORKING CONDITIONS

· Full-time position, with flexibility required to accommodate the demands of the role.

· Occasional evening or weekend work in support of company events or urgent HR matters.

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.

Please note that we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources, will be considered the property of the company and will not be subject to agency fees.