People and Culture Assistant

At Montcalm Collection, we believe that timeless style and genuine hospitality are more than just values; they are a way of life. Our people are the heart of our hotels: passionate individuals working together as a team, united by an unwavering commitment to providing first-class personal service. Our collection spans some of London's most storied buildings, from elegant Georgian townhouses and an 18th-century brewery to a historic head office and a contemporary architectural landmark. Each hotel has its own unique story, and within everyone, our team create unforgettable experiences for our guests. While our walls speak of history, it is our people, their ambition, and their creativity, that shapes our future. Join us, and become part of a culture that celebrates individuality, nurtures potential, and upholds the very highest standards of the art of hospitality.

Why Join Montcalm Collection

• Competitive salary that reflects your talent, contribution, and potential.
• Generous holiday allowance, starting at 28 days (including bank holidays) and increasing with service.
• Paid birthday leave, so you can celebrate your special day your way.
• We celebrate life's milestones with you, offering generous gifts and financial support for special occasions such as weddings and the arrival of a new baby.
• Comprehensive wellbeing support, including free access to our Employee Assistance Programme provided by Hospitality Action, offering confidential support, wellbeing resources, and free legal advice.
• Tailored wellbeing experiences, from yoga sessions and life coaching to wellbeing workshops designed to support both mind and body.
• Cashback healthcare plan, covering dental, optical, physiotherapy, and alternative treatments helping you stay at your best.
• Cycle to Work scheme, supporting a healthier and more sustainable lifestyle.
• Preferential gym membership rates, helping you maintain your health and vitality.
• Continuous learning and development opportunities, from hands-on training to leadership masterclasses empowering your career growth.
• Paid volunteering day, giving you the opportunity to support a charity close to your heart.
• Employee referral programme, rewarding you for bringing great talent into our teams.
• Complimentary meals on duty in our team restaurant.
• Exclusive room rate discounts across the Montcalm Collection.
• International hotel discounts through Marriott Bonvoy, giving you access to exceptional global experiences.
• City-wide discounts and perks, with savings across retail, entertainment, essential services, fashion, and more.
• Recognition programmes, including vouchers and curated rewards that celebrate excellence and individuality.
• Elegant annual celebrations and social events, bringing our teams together to connect and celebrate in style.

Overview

The People & Culture Assistant plays a key role in delivering a seamless, luxury-standard experience for every team member across the Montcalm Collection. As the first point of contact throughout the employee journey, this role is responsible for providing warm, professional, and values-led support from application through to onboarding and beyond. Working closely with the wider People & Culture team, the Assistant ensures that the Human Resources administration processes run smoothly, candidates feel informed and supported at every stage. This position embodies and promotes the Montcalm values of Belonging, Sensitivity, Wellbeing, Changemaking, and Sustainability through exceptional service, communication, and care.

Key Responsibilities

• Support the full employee lifecycle across all Montcalm properties (onboarding to offboarding).
• Maintain accurate employee records (contracts, leave, personal details).
• Support recruitment activities (posting job ads, scheduling interviews, reference checks).
• Handle day-to-day inquiries and provide guidance to staff.
• Help to organize employee engagement activities (events, surveys, recognition programs).
• Support diversity, equity and inclusion (DEI) initiatives.
• Assist with internal communications to promote culture and company values.
• Support career development initiatives and performance review processes.
• Ensure HR policies and procedures are up to date and accessible to the team.
• Assist with compliance reporting as required.
• Support audits and ensure adherence to employment legislation.
• Provide administrative support to the People & Culture Team.
• Contribute to projects aiming at improving employee experience.
• Assist leaders and managers with HR related tasks as needed.
• Assist with recruitment campaigns, social media content, and external job fairs.
• Support People & Culture and Marketing teams with employer branding activity.
• Represent the company at careers events, supporting an inclusive and engaging atmosphere.

This job description sets out the main responsibilities related to the role at Montcalm Collection. It is not intended to be exhaustive, and duties may be varied from time to time as required by management to meet the needs of the business.

Skills & Qualifications

• Strong written and verbal communication skills, with a confident and professional telephone manner.
• Proven organisational and administrative skills, with high attention to detail.
• A proactive and flexible approach, able to prioritise tasks and manage time effectively.
• A genuine passion for hospitality and a commitment to delivering a luxury-standard candidate experience.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Experience in using Microsoft Office (Outlook, Word, Excel) and digital systems.
• Familiarity with right to work checks and pre-employment compliance processes.
• A collaborative and helpful attitude, able to build strong working relationships across departments.
• Experience in a HR administrative role, ideally within hospitality, luxury, or high-volume sectors.
• CIPD Level 3 qualification (or currently working towards).
• Knowledge of GDPR principles as they apply to candidate data and onboarding processes.
• Familiarity with safer recruitment practices or safeguarding awareness (if applicable).
• Minimum of 1 year of experience in a similar role is desired.
• Knowledge of Fourth, Harri and Mapal highly desirable.

Working Condition

• Full time office-based position.
• Must be flexible to commute to properties around London to support HR initiatives and functions.

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice. Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role. Please note that we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources will be considered the property of the company and will not be subject to agency fees.