Social Media and Marketing Executive in London

At Montcalm Collection, we believe that timeless style and genuine hospitality are more than just values, they’re a way of life. Our people are the heart of our hotels: passionate individuals working together as a team, united by an unwavering commitment to providing first-class personal service. Our collection spans some of London’s most storied buildings, from elegant Georgian townhouses and an 18th-century brewery to a historic head office and a contemporary architectural landmark. Each hotel has its own unique story and within everyone, our team creates unforgettable experiences for our guests. While our walls speak of history, it’s our people, their ambition and their creativity that shapes our future. Join us and become part of a culture that celebrates individuality, nurtures potential and upholds the very highest standards of the art of hospitality.

Why Join Montcalm Collection

• Competitive salary that reflects your talent, contribution, and potential.
• Generous holiday allowance, starting at 28 days (including bank holidays) and increasing with service—supporting your life beyond work.
• Paid birthday leave, so you can celebrate your special day your way.
• We celebrate life’s milestones with you, offering generous gifts and financial support for special occasions such as weddings and the arrival of a new baby.
• Comprehensive wellbeing support, including free access to our Employee Assistance Programme provided by Hospitality Action, offering confidential support, wellbeing resources, and free legal advice.
• Tailored wellbeing experiences, from yoga sessions and life coaching to wellbeing workshops designed to support both mind and body.
• Cashback healthcare plan, covering dental, optical, physiotherapy, and alternative treatments—helping you stay at your best.
• Preferential gym membership rates, helping you maintain your health and vitality.
• Continuous learning and development opportunities, from hands-on training to leadership masterclasses—empowering your career growth.
• Paid volunteering day, giving you the opportunity to support a charity close to your heart.
• Employee referral programme, rewarding you for bringing great talent into our teams.
• Complimentary meals on duty in our team restaurant.
• Exclusive room rate discounts across the Montcalm Collection.
• International hotel discounts through Marriott Bonvoy, giving you access to exceptional global experiences.
• City-wide discounts and perks, with savings across retail, entertainment, essential services, fashion, and more.
• Recognition programmes, including vouchers and curated rewards that celebrate excellence and individuality.
• Elegant annual celebrations and social events, bringing our teams together to connect and celebrate in style.

Overview

The Marketing Executive supports the day-to-day delivery of marketing activity across all channels, with a particular focus on events, partnership activations, and hosted media activity. Reporting to the Cluster Marketing Manager, the role helps execute campaigns that drive awareness, engagement and bookings, ensuring activity is on brand, on time and well coordinated with hotel teams. This is a hands-on role requiring regular presence on property to support events across the collection, media stays, and media and partner showarounds. The Marketing Executive acts as a key connector between marketing, hotel operations, agencies, media and partners, ensuring each activation is delivered to a consistently high standard.

Responsibilities

• Multi-channel marketing delivery
  • Support the delivery of marketing activity across digital, CRM, social media, PR support, and on-property channels, aligned to the collection and individual hotel priorities.
  • Coordinate briefs and day-to-day updates with internal stakeholders and external agencies, designers, photographers and content partners.
  • Support the creation, proofreading and scheduling of marketing content, including newsletters, website copy, organic social content, and on-property collateral, as required.
  • Ensure brand consistency across messaging, imagery and guest touchpoints, flagging any risks or misalignment.
• Events and partnership activations
  • Support planning and on-site delivery of events across the collection, including guest lists, invitations, RSVPs, run of show, signage, collateral, supplier coordination and post-event follow up.
  • Act as a marketing liaison on event days, ensuring smooth coordination between marketing and hotel operations.
  • Support partnership activations from set up to execution, ensuring agreed deliverables are met, brand standards are upheld, and outputs are captured for reporting.
• Media stays, showarounds and hosted visits
  • Coordinate marketing and experience logistics for media stays and hosted partner visits, working closely with PR, operations and hotel teams to deliver a seamless guest journey.
  • Prepare briefing notes, itineraries, welcome letters and on-property touchpoints for hosted guests.
  • Attend and support media and partner showarounds where required, capturing follow-up actions and ensuring timely completion.
  • Track outcomes from hosted activity, including content, coverage, usage permissions (where applicable), and learnings for future stays.
• CRM, databases and asset management
  • Support the maintenance of marketing databases through CRM systems, including list hygiene and basic segmentation support where relevant.
  • Maintain shared folders, asset libraries and photography archives, ensuring correct version control and easy access for teams.
  • Assist with the organisation of image requests and content shoots, including shot lists, schedules and distribution of final assets.
• Performance tracking and reporting
  • Track and summarise campaign performance across key channels, reporting on agreed metrics and supporting the Cluster Marketing Manager with insights and recommendations.
  • Maintain marketing trackers, timelines and content calendars to support visibility and delivery discipline.
• Administration and budget support
  • Support budget tracking, purchase order processes and invoice management in line with internal procedures.
  • Distribute internal and external marketing materials and communications as required.

This job description sets out the main responsibilities related to the role at Montcalm Collection. It is not intended to be exhaustive, and duties may be varied from time to time as required by management to meet the needs of the business.

Skills and Qualifications

• 2-3 years of experience in marketing, ideally within hospitality, luxury, lifestyle, events, retail, or a service-led brand environment.
• Excellent written and verbal communication skills, with strong proofreading and attention to detail.
• Strong organisational and time management skills, confident managing multiple deadlines.
• Comfortable working on property, representing the brand at events and hosted visits.
• Analytical capability with confidence using data to inform and improve activity.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).

Working Conditions

• Full-time role based at Montcalm Collection hotels and central offices.
• Occasional out-of-hours work may be required for events or campaigns.
• Collaborative, fast-paced environment, supporting 15 hotel properties across the portfolio.

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice. Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role. Please note that we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources, will be considered the property of the company and will not be subject to agency fees.