Room Attendant in London

Montcalm Mayfair is a five-star hotel set on a historic crescent that sits proudly at the top of Park Lane, steps from Hyde Park and the West End. The Room Attendant is responsible for ensuring the highest standards of cleanliness, comfort, and presentation within guest rooms and public areas.

The Room Attendant works closely with the Executive Housekeeper to provide a luxury experience throughout the guest journey. This role involves thorough cleaning, replenishing amenities, reporting maintenance issues, and ensuring guest satisfaction through attentive and personalized service.

Key Responsibilities:

• Greet hotel guests with a warm welcome and smile.
• Thoroughly clean and service guest rooms, suites, and public areas according to the hotel’s high standards.
• Replace linens, towels, and amenities with fresh, high-quality items.
• Ensure all furniture, fixtures, and equipment are in excellent condition and report any maintenance issues promptly.
• Vacuum, dust, polish, and sanitize all surfaces, ensuring a pristine environment for guests.
• Undertake “Job of the Day” or spring cleans where necessary.
• Respect guest privacy and ensure the “Do Not Disturb” policy is adhered to.
• Respond promptly and courteously to guest requests, offering assistance and information as needed.
• Anticipate guest needs by preparing rooms with personalized touches.
• Deliver any special requests with efficiency and a positive attitude.
• Monitor and replenish cleaning supplies, amenities, and minibar items in guest rooms.
• Maintain the cupboards and linen rooms clean and tidy.
• Prepare and pack own trolley for the next working day.
• Follow the procedures for reject linen and ensure no sub-standard linen is ever used.
• Report inventory shortages to the Housekeeping Supervisor.
• Properly store and handle all cleaning materials and equipment.
• Adhere to all health and safety regulations.
• Participate in regular training sessions to stay updated on hotel standards.
• Work closely with the housekeeping team and other hotel departments.
• Assist with special projects, deep cleaning, and event preparations as needed.
• Communicate effectively with supervisors and peers.
• Report any maintenance issues to Housekeeping Supervisor.
• Participate in the hotel’s sustainability initiatives.

Skills Qualifications:

• Strong attention to detail and a commitment to maintaining the highest standards of cleanliness.
• Dedication to providing an exceptional guest experience.
• Excellent communication and interpersonal skills.
• Flexibility to adapt to changing guest needs and preferences.
• Knowledge of cleaning products, techniques, and health & safety standards.
• Previous experience as a Room Attendant or in a similar role within a luxury hotel is preferred.

Working Condition:

• Flexibility to work shifts, including weekends, holidays, and evenings.
• Ability to work in a fast-paced, high-pressure environment.
• Physical stamina to perform repetitive tasks and lift/move heavy objects.

Benefits include competitive salary, a supportive team environment, 28 holidays including bank holidays, cash-back health benefits, discounted gym membership, and ongoing training and development.

Eligibility: Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

At Montcalm Collection, we value diversity and inclusion. Should this role resonate with your aspirations, please apply.