Commercial Performance & Analytics Manager in London

At Montcalm Collection, we believe that timeless style and genuine hospitality are more than just values, they’re a way of life. Our people are the heart of our hotels: passionate individuals working together as a team, united by an unwavering commitment to providing first-class personal service. Our collection spans some of London’s most storied buildings, from elegant Georgian townhouses and an 18th-century brewery to a historic head office and a contemporary architectural landmark. Each hotel has its own unique story and within everyone, our team creates unforgettable experiences for our guests.

While our walls speak of history, it’s our people, their ambition and their creativity that shapes our future. Join us and become part of a culture that celebrates individuality, nurtures potential and upholds the very highest standards of the art of hospitality.

Why Join Montcalm Collection

• Competitive salary that reflects your talent, contribution, and potential.
• Generous holiday allowance, starting at 28 days (including bank holidays) and increasing with service—supporting your life beyond work.
• Paid birthday leave, so you can celebrate your special day your way.
• We celebrate life’s milestones with you, offering generous gifts and financial support for special occasions such as weddings and the arrival of a new baby.
• Comprehensive wellbeing support, including free access to our Employee Assistance Programme provided by Hospitality Action, offering confidential support, wellbeing resources, and free legal advice.
• Tailored wellbeing experiences, from yoga sessions and life coaching to wellbeing workshops designed to support both mind and body.
• Cashback healthcare plan, covering dental, optical, physiotherapy, and alternative treatments—helping you stay at your best.
• Preferential gym membership rates, helping you maintain your health and vitality.
• Continuous learning and development opportunities, from hands-on training to leadership masterclasses—empowering your career growth.
• Paid volunteering day, giving you the opportunity to support a charity close to your heart.
• Employee referral programme, rewarding you for bringing great talent into our teams.
• Complimentary meals on duty in our team restaurant.
• Exclusive room rate discounts across the Montcalm Collection.
• International hotel discounts through Marriott Bonvoy, giving you access to exceptional global experiences.
• City-wide discounts and perks, with savings across retail, entertainment, essential services, fashion, and more.
• Recognition programmes, including vouchers and curated rewards that celebrate excellence and individuality.
• Elegant annual celebrations and social events, bringing our teams together to connect and celebrate in style.

Overview

The Commercial Analytics Manager is responsible for providing business intelligence, performance analysis and strategic reporting across the Group. The role supports decision-making by transforming complex operational, financial, revenue and guest data into meaningful insights that drive commercial performance and business growth. The role works closely with Revenue Management, Finance, Operations, Sales, Marketing and People & Culture teams to analyse trends, identify opportunities and risks, and support strategic planning.

The position is responsible for developing and maintaining reporting frameworks, forecasting models, performance dashboards and executive-level business reviews. The Commercial Analytics Manager acts as the central source of business intelligence for the Group, ensuring leadership teams have accurate, timely and actionable information to support operational and commercial decisions.

Key Responsibilities

• Produce weekly, monthly and quarterly business performance reports.
• Analyse revenue, occupancy, ADR, RevPAR and market share performance.
• Monitor commercial KPIs across all hotels and departments.
• Provide executive-level reporting and performance summaries.
• Develop and maintain business performance dashboards.
• Work closely with Revenue Management teams to analyse booking pace, demand trends and forecasting accuracy.
• Monitor business-on-the-books performance and future demand patterns.
• Analyse segmentation, channel performance and market trends.
• Support annual budgeting and forecasting processes.
• Identify revenue opportunities and areas of commercial risk.
• Partner with Finance teams to review financial performance against budget and forecast.
• Analyse departmental profitability and cost performance.
• Monitor payroll, labour productivity and operational efficiencies.
• Provide variance analysis and financial performance commentary.
• Support business cases and investment evaluations.
• Analyse guest satisfaction scores, online reviews and feedback platforms.
• Monitor Net Promoter Score (NPS), Guest Satisfaction and other feedback systems.
• Identify trends impacting guest experience and reputation.
• Produce actionable reports for operational teams.
• Support continuous improvement initiatives through data analysis.
• Monitor competitor performance and market trends.
• Analyse STR reports and benchmarking data.
• Evaluate industry trends and emerging opportunities.
• Support strategic positioning and pricing decisions.
• Support annual budget preparation and business planning processes.
• Assist with long-term forecasting and scenario modelling.
• Develop performance targets and KPI frameworks.
• Track progress against strategic objectives.
• Provide recommendations to improve commercial performance.
• Develop automated reporting solutions where possible.
• Ensure consistency and integrity of business data.
• Maintain reporting standards and governance.
• Support system integrations and reporting enhancements.
• Drive continuous improvement in analytics capability.
• Work closely with Head of Hotels, Revenue Management, Finance, Operations, Marketing, Sales and People & Culture teams.
• Present findings and recommendations to senior leadership.
• Support Executive Team meetings through preparation of performance reports and business insights.
• Act as a trusted advisor on business performance and commercial opportunities.

This job description sets out the main responsibilities related to the role at Montcalm Collection. It is not intended to be exhaustive, and duties may be varied from time to time as required by management to meet the needs of the business.

Skills & Qualifications

• Previous experience within Front Office operations, ideally within a luxury or upscale hotel.
• Degree in Finance, Business, Economics, Data Analytics, Hospitality Management or related field.
• Minimum 3–5 years' experience in hotel analytics, finance, revenue management or business intelligence.
• Strong understanding of hospitality financial and commercial metrics.
• Advanced Excel skills essential.
• Experience with Power BI, Tableau or similar reporting tools highly desirable.
• Experience working with PMS, CRS, STR, Marriott reporting systems and financial reporting platforms preferred.
• Strong analytical and statistical skills.
• Excellent presentation and communication abilities.
• High attention to detail and accuracy.
• Ability to manage multiple priorities and deadlines.

Working Condition

Full-time role supporting all Montcalm Collection properties. Based between Head Office and hotel locations as required. Regular interaction with Executive Leadership, Revenue Management, Finance and Operations teams. Participation in budget reviews, forecasting meetings and business planning sessions.

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice. Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role. Please note that we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources, will be considered the property of the company and will not be subject to agency fees.