At a Glance
- Tasks: Provide first-line IT support across 13 hotels in London, ensuring guest satisfaction and employee well-being.
- Company: Join Montcalm Collection, a leader in hospitality with a commitment to style and service.
- Benefits: Flexible shifts, dynamic work environment, and opportunities for personal growth.
- Other info: Diversity and inclusion are at our core; we celebrate individuality and mutual respect.
- Why this job: Be part of a passionate team creating unforgettable experiences while enhancing your IT skills.
- Qualifications: 2 years of IT experience, strong communication skills, and a customer-centric attitude.
The predicted salary is between 28103 - 34348 £ per year.
BRAND INTRODUCTION
At Montcalm Collection, we believe that timeless style and genuine hospitality are more than just values; they're a way of life.
Our people are the heart of our hotels: passionate individuals working together as a team, united by an unwavering commitment to providing first-class personal service.
BRAND INTRODUCTION
At Montcalm Collection, we believe that timeless style and genuine hospitality are more than just values; they're a way of life.
Our people are the heart of our hotels: passionate individuals working together as a team, united by an unwavering commitment to providing first-class personal service.
Our collection spans some of London's most storied buildings, from elegant Georgian townhouses and an 18th-century brewery to a historic head office and a contemporary architectural landmark.
Each hotel has its own unique story, and within everyone, our team create unforgettable experiences for our guests.
While our walls speak of history, it's our people, their ambition, and their creativity that shapes our future.
Join us, and become part of a culture that celebrates individuality, nurtures potential, and upholds the very highest standards of the art of hospitality.
Role Overview
Montcalm Collection are looking for a skilled IT field Support agentto join our team.
You will play a pivotal role by intervening in any guest/employee situation as needed to ensure the integrity of the property is maintained, guest satisfaction is achieved, and employee well-being is preserved.
Key Responsibilities
Eligible candidate will be part of a team supporting a group of 13 hotels and office locations within zone 1-4 in London.
You will be first line of support and the feet on ground supporting our staff and guest.
- Be the first point of contact for all IT issues.
- Working knowledge in installing and configuring desktops, laptops and audio equipment.
- Providing onsite technical assistance during events to help our guests connect equipment to property IT Infrastructure or use our inhouse equipment.
- Assisting our guests with the in-room entertainment system e. g. TV, tablets, audio system, Wi-Fi, etc.
- Coordinate with our central Helpdesk team and provide assistance to them for remote and onsite related tasks and duties.
- Maintain company IT assets, ensuring they are kept up to date and in good working condition and in tally with the asset management software.
- Other ad hoc IT tasks given to you by the IT Manager.
Requirements And Skills
- Minimum 2 years of experience in IT.
- Understanding of IT equipment e. g. laptops, desktops, tablets, mobile phones, printers, etc.
- Good knowledge of managing and connecting Audio/Video and other conferencing equipment.
- Strong analytical and decision-making abilities.
- Excellent communication and interpersonal skills. The candidate needs to be customer centric.
- Ability to work under pressure and meet deadlines.
- Ability to work both independently and as part of a team.
- Multitasking, organisational skills and time management skills
- Positive demeanour
- Proactive and reliable
- Candidate should be willing to travel between sites at short notice within London.
- Candidate should be flexible to work in any shift timings, including Saturday and Sunday based on the department requirements.
- Good communication skills both verbal and written is essential.
- Basic knowledge of networking e. g. VLANs, routing, installing and terminating CAT5/6 cabling is beneficial.
- ELIGIBILITY
Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.
EQUAL OPPORTUNITY EMPLOYER
At Montcalm Collection, diversity and inclusion aren't just buzzwords.
We genuinely value the unique perspectives each individual brings, regardless of gender, ethnicity, age, disability, or background.
Our culture thrives on mutual respect, and we are dedicated to providing a workplace free from discrimination and prejudice.
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IT Field Support employer: Montcalm Collection
The Montcalm Collection is an excellent employer that values its staff by fostering a supportive and collaborative work culture. Employees enjoy competitive benefits, opportunities for professional growth, and the chance to work in a vibrant hotel environment that prioritises guest satisfaction and teamwork. Working night shifts allows for a unique balance of personal time and career development in a prestigious location.
StudySmarter Expert Advice🤫
We think this is how you could land IT Field Support
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Montcalm Collection values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Montcalm Collection might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Montcalm Collection!
✨Direct Apply to Montcalm Collection
Let's not forget to apply directly through the Montcalm Collection website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Field Support
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Montcalm Collection.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Montcalm Collection. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Montcalm Collection
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
