At a Glance
- Tasks: Lead a team to ensure our luxury hotel is spotless and welcoming for guests.
- Company: Join Montcalm Collection, a prestigious group of luxury hotels in London.
- Benefits: Enjoy 28 days holiday, wellness support, and discounts on gym memberships.
- Other info: Visa sponsorship is not available; must be authorised to work in the UK.
- Why this job: Be part of a supportive team that values diversity and offers growth opportunities.
- Qualifications: Experience in housekeeping and strong leadership skills are essential.
The predicted salary is between 24000 - 36000 £ per year.
BRAND INTRODUCTION
At Montcalm Collection, we believe that timeless style and genuine hospitality are more than just values, they're a way of life. Our people are the heart of our hotels: passionate individuals working together as a team, united by an unwavering commitment to providing first-class personal service.
BRAND INTRODUCTION
At Montcalm Collection, we believe that timeless style and genuine hospitality are more than just values, they're a way of life. Our people are the heart of our hotels: passionate individuals working together as a team, united by an unwavering commitment to providing first-class personal service.
Our collection spans some of London's most storied buildings, from elegant Georgian townhouses and an 18th-century brewery to a historic head office and a contemporary architectural landmark. Each hotel has its own unique story and within everyone, our team creates unforgettable experiences for our guests.
While our walls speak of history, it's our people, their ambition and their creativity that shapes our future.
Join us and become part of a culture that celebrates individuality, nurtures potential and upholds the very highest standards of the art of hospitality.
SCOPE & GENERAL PURPOSE
The Housekeeping Supervisor supports the Executive Housekeeper in leading the housekeeping team to maintain the highest standards of cleanliness, presentation, and service across guest rooms, public areas, and back-of-house spaces.
This role involves supervising daily operations, allocating tasks, conducting inspections, and ensuring staff are motivated, well-trained, and supported to deliver a luxury experience. With a keen eye for detail and a hands on leadership style, the Housekeeping Supervisor plays a vital role in creating an exceptional guest journey and upholding the reputation of Montcalm Collection Hotels
LEADERSHIP COMPETENCIES
- Leadership & Team Support
- Provides guidance, motivation, and coaching to team members.
- Leads by example, fostering a professional and positive work environment.
- Guest Experience Focus
- Responds promptly to guest requests and feedback.
- Ensures housekeeping services consistently enhance the luxury guest journey.
- Operational Excellence
- Conducts room and public area inspections to maintain standards.
- Coordinates daily tasks to ensure efficient workflow and timely service.
- Communication & Collaboration
- Communicates clearly with staff and other departments.
- Works closely with Front Office and Maintenance to ensure smooth operations.
- Compliance & Safety
- Ensures correct use of equipment and chemicals.
- Promotes adherence to health, safety, and hygiene standards.
KEY RESPONSIBILIES
- Supervise daily housekeeping operations, ensuring all areas are cleaned to five-star standards.
- Conduct daily room, corridor, and public area inspections, addressing any deficiencies.
- Allocate tasks and monitor workload to ensure efficient use of staff resources.
- Ensure departure rooms are prioritised to support smooth guest check-ins.
- Oversee staff grooming, presentation, and compliance with professional standards.
- Support the training, development, and performance evaluation of team members.
- Handle guest requests and complaints promptly and professionally.
- Collaborate with Front Office regarding room moves, early arrivals, and special requests.
- Monitor supply levels of linens, amenities, and cleaning products; assist with ordering and stock control.
- Ensure proper handling, storage, and use of cleaning equipment and chemicals.
- Maintain accurate records of room status, lost & found items, and housekeeping activities.
- Support onboarding of new colleagues and delivery of safety and operational training.
- Foster a culture of teamwork, accountability, and continuous improvement.
Skills & Qualifications
- Previous experience in a housekeeping supervisory role, ideally within a luxury hotel.
- Strong organisational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Ability to lead and motivate a diverse team.
- Knowledge of housekeeping systems and Microsoft Office Suite.
- High attention to detail and commitment to maintaining luxury standards.
WORKING CONDITIONS
- Flexibility to work shifts, including weekends, evenings, and holidays.
- Ability to work in a fast-paced environment.
- Physical requirements: prolonged standing/walking, manual handling, and lifting to 25 lbs.
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Housekeeping Supervisor in London employer: Montcalm Collection
The Montcalm Collection is an excellent employer that values its staff by fostering a supportive and collaborative work culture. Employees enjoy competitive benefits, opportunities for professional growth, and the chance to work in a vibrant hotel environment that prioritises guest satisfaction and teamwork. Working night shifts allows for a unique balance of personal time and career development in a prestigious location.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Supervisor in London
✨Tip Number 1
Familiarise yourself with Montcalm's unique offerings and values. Understanding their commitment to luxury and guest experience will help you align your answers during any interviews, showcasing that you're a great fit for their culture.
✨Tip Number 2
Highlight your leadership skills and experience in managing teams. Be prepared to discuss specific examples of how you've motivated staff and maintained high standards of cleanliness in previous roles, as this is crucial for the Housekeeping Supervisor position.
✨Tip Number 3
Network with current or former employees of Montcalm Collection on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 4
Prepare thoughtful questions to ask during your interview. This shows your genuine interest in the role and the company, and it gives you a chance to assess if Montcalm is the right fit for you as well.
We think you need these skills to ace Housekeeping Supervisor in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in housekeeping and supervisory roles. Emphasise your attention to detail, leadership skills, and any specific achievements that demonstrate your ability to manage a team effectively.
Craft a Compelling Cover Letter:Write a cover letter that reflects your passion for hospitality and your understanding of the Montcalm Collection's values. Mention how your experience aligns with the responsibilities outlined in the job description, particularly your ability to create positive guest experiences.
Showcase Relevant Skills:In your application, clearly outline your skills related to housekeeping management, such as team motivation, communication, and problem-solving. Use specific examples from your past roles to illustrate these skills in action.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Housekeeping Supervisor role.
How to prepare for a job interview at Montcalm Collection
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for creating positive experiences for guests. Share specific examples of how you've gone above and beyond in previous roles to ensure guest satisfaction.
✨Demonstrate Leadership Skills
As a Housekeeping Supervisor, you'll need strong leadership abilities. Be prepared to discuss your experience in managing teams, resolving conflicts, and motivating staff to maintain high standards of cleanliness.
✨Highlight Attention to Detail
Attention to detail is crucial in housekeeping. Provide examples of how you've ensured that all areas are well-maintained and presentable, and discuss any systems you’ve implemented to track cleanliness and maintenance issues.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle situations like a guest complaint or a staffing issue, and be ready to explain your thought process.
