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- Tasks: Lead the housekeeping team to maintain five-star cleanliness and service standards.
- Company: Join Montcalm Collection, a luxury hotel group with a rich history in London.
- Benefits: Enjoy competitive salary, 28 holidays, health benefits, and a supportive team environment.
- Why this job: Make a real impact on guest experiences in a vibrant, luxury setting.
- Qualifications: Previous supervisory experience in housekeeping, strong leadership, and communication skills.
- Other info: Flexible shifts, ongoing training, and a paid day off for your birthday!
The predicted salary is between 30000 - 42000 £ per year.
Montcalm Royal London House is a luxury hotel that combines classic charm with modern flair, offering tech-equipped rooms overlooking Finsbury Square. The Housekeeping Supervisor supports the Executive Housekeeper in leading the housekeeping team to maintain the highest standards of cleanliness, presentation, and service across guest rooms, public areas, and back-of-house spaces.
This role involves:
- Supervising daily housekeeping operations, ensuring all areas are cleaned to five-star standards.
- Conducting daily room, corridor, and public area inspections, addressing any deficiencies.
- Allocating tasks and monitoring workload to ensure efficient use of staff resources.
- Ensuring departure rooms are prioritised to support smooth guest check-ins.
- Overseeing staff grooming, presentation, and compliance with professional standards.
- Supporting the training, development, and performance evaluation of team members.
- Handling guest requests and complaints promptly and professionally.
- Collaborating with Front Office regarding room moves, early arrivals, and special requests.
- Monitoring supply levels of linens, amenities, and cleaning products; assisting with ordering and stock control.
- Ensuring proper handling, storage, and use of cleaning equipment and chemicals.
- Maintaining accurate records of room status, lost & found items, and housekeeping activities.
- Supporting onboarding of new colleagues and delivery of safety and operational training.
- Fostering a culture of teamwork, accountability, and continuous improvement.
Skills & Qualifications:
- Previous experience in a housekeeping supervisory role, ideally within a luxury hotel.
- Strong organisational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Ability to lead and motivate a diverse team.
- Knowledge of housekeeping systems and Microsoft Office Suite.
- High attention to detail and commitment to maintaining luxury standards.
Working Conditions:
- Flexibility to work shifts, including weekends, evenings, and holidays.
- Ability to work in a fast-paced environment.
- Physical requirements: prolonged standing/walking, manual handling, and lifting to 25 lbs.
Benefits:
- Competitive salary.
- A supportive, empowering team environment.
- Benefits platform with various discounts.
- 28 holidays including eight bank holidays, with more holidays after two-year service.
- Cash-back health benefits, including optical, dental, chiropractor and physio services.
- Discounted gym membership.
- Access to Wellbeing platform and sessions, including EAP.
- Awards and Recognition Programme.
- Annual parties.
- Regular and ongoing training and development, including leadership workshops.
- Enjoy a paid day off to celebrate your birthday.
Eligibility:
Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer: At Montcalm Collection, we value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.
Housekeeping Supervisor employer: Montcalm Collection
Contact Detail:
Montcalm Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeping Supervisor
✨Tip Number 1
Get to know the Montcalm Collection! Research their hotels, values, and what makes them unique. This way, when you chat with them, you can show off your knowledge and passion for their brand.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at Montcalm.
✨Tip Number 3
Prepare for the interview by practising common questions related to housekeeping supervision. Think about how you’d handle specific scenarios, like managing a team during peak times or dealing with guest complaints.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Montcalm family.
We think you need these skills to ace Housekeeping Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Housekeeping Supervisor role. Highlight your previous supervisory experience in housekeeping, especially in luxury settings, to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for maintaining high standards and how you can contribute to creating an exceptional guest journey at Montcalm Collection.
Show Off Your Attention to Detail: In the hospitality industry, details matter! Use specific examples in your application to demonstrate your keen eye for cleanliness and presentation, which are crucial for this role.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you!
How to prepare for a job interview at Montcalm Collection
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Housekeeping Supervisor. Familiarise yourself with luxury hotel standards and be ready to discuss how your previous experience aligns with maintaining those high standards.
✨Showcase Your Leadership Skills
Since this role involves supervising a team, be prepared to share examples of how you've successfully led and motivated staff in the past. Highlight any training or development initiatives you've implemented to improve team performance.
✨Attention to Detail is Key
During the interview, demonstrate your keen eye for detail. You might be asked about how you conduct inspections or handle guest complaints, so have specific examples ready that showcase your commitment to excellence in cleanliness and service.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the hotel's culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.