At a Glance
- Tasks: Support the housekeeping team by transporting supplies and maintaining cleanliness throughout the hotel.
- Company: Join Montcalm Collection, a diverse and inclusive workplace that values your unique perspective.
- Benefits: Enjoy competitive pay, generous holiday allowance, and wellness support including yoga and healthcare plans.
- Other info: Flexible shifts, opportunities for career growth, and fun team celebrations await you!
- Why this job: Be part of a team that creates a welcoming environment for guests while developing your skills.
- Qualifications: Attention to detail, good communication skills, and a commitment to exceptional guest service.
The predicted salary is between 22000 - 26000 £ per year.
The Housekeeping Porter plays a vital support role within the housekeeping department, ensuring the smooth operation of cleaning and maintenance activities across guest rooms, public areas and staff spaces. This position is responsible for assisting the housekeeping team by transporting linen and supplies, maintaining equipment and contributing to the overall cleanliness and presentation of the hotel. The Housekeeping Porter also interacts with guests and other departments to deliver exceptional service and uphold the hotel’s standards of hygiene, safety and guest satisfaction. The role requires a proactive, detail-oriented individual with strong organisational skills and a commitment to excellence. By working collaboratively with the housekeeping team and responding promptly to requests, the Housekeeping Porter helps create a welcoming and comfortable environment for all guests.
Benefits
- Competitive salary that reflects your talent, contribution, and potential.
- Generous holiday allowance, starting at 28 days (including bank holidays) and increasing with service—supporting your life beyond work.
- Paid birthday leave, so you can celebrate your special day your way.
- We celebrate life’s milestones with you, offering generous gifts and financial support for special occasions such as weddings and the arrival of a new baby.
- Comprehensive wellbeing support, including free access to our Employee Assistance Programme provided by Hospitality Action.
- Tailored wellbeing experiences, from yoga sessions and life coaching to wellbeing workshops designed to support both mind and body.
- Cashback healthcare plan, covering dental, optical, physiotherapy and alternative treatments—helping you stay at your best.
- Cycle to Work scheme, supporting a healthier and more sustainable lifestyle.
- Preferential gym membership rates, helping you maintain your health and vitality.
- Continuous learning and development opportunities, from hands‑on training to leadership masterclasses—empowering your career growth.
- Paid volunteering day, giving you the opportunity to support a charity close to your heart.
- Employee referral programme, rewarding you for bringing great talent into our teams.
- Complimentary meals on duty in our team restaurant.
- Exclusive room rate discounts across the Montcalm Collection.
- International hotel discounts through Marriott Bonvoy, giving you access to exceptional global experiences.
- City-wide discounts and perks, with savings across retail, entertainment, essential services, fashion and more.
- Recognition programmes, including vouchers and curated rewards that celebrate excellence and individuality.
- Elegant annual celebrations and social events, bringing our teams together to connect and celebrate in style.
Responsibilities
- Greet hotel guests with a warm welcome and smile.
- Assist the housekeeping team by delivering and collecting linen, supplies, and amenities throughout the property.
- Maintain and organise cleaning carts and equipment.
- Support the housekeeping team in room setups, ensuring rooms are prepared for special requests or events.
- Ensure all public areas and staff spaces are clean, tidy and well‑maintained.
- Vacuum carpets, sweep and mop floors, and maintain cleanliness of marble, wood and other specialised surfaces.
- Ensure all furniture, fixtures and equipment are in excellent condition and report any maintenance issues promptly.
- Provide courteous and professional service to guests, responding to inquiries with helpful and positive communication.
- Assist housekeeping staff with room turnovers and general cleaning tasks when necessary.
- Respond promptly to housekeeping supervisors’ or management’s requests.
- Follow all health and safety regulations and guidelines, including the proper handling and disposal of waste.
- Use cleaning chemicals safely and effectively, in accordance with hotel protocols and training.
- Ensure that all cleaning equipment is maintained and used in a safe and efficient manner.
- Assist with deep cleaning projects and other special tasks as assigned by the housekeeping supervisor.
- Any lost property found in the public areas must be handed in to the supervisor.
- Participate in regular training sessions to stay updated on hotel standards and best practices in hygiene and safety.
- Work closely with the housekeeping team and other hotel departments to coordinate efforts and provide seamless service.
- Carry out additional duties as assigned by the Housekeeping Supervisor.
Skills And Qualifications
- Exceptional attention to detail and a commitment to maintaining high standards.
- Good communication and interpersonal skills.
- Excellent organisational and multitasking skills.
- Ability to work under pressure and meet tight deadlines.
- Flexibility to adapt to changing guest needs and preferences.
- Dedication to providing an exceptional guest experience.
Working Conditions
- Flexibility to work shifts, including weekends, holidays and evenings, as required.
- Ability to work in a fast‑paced, high‑pressure environment.
- Physical demands such as being on the feet for long periods of time and manual handling.
- Must be able to lift up to 25 pounds and perform physical tasks related to housekeeping duties.
Eligibility
Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.
Housekeeping Porter employer: Montcalm Collection
At Montcalm Collection, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity and inclusion. Our Housekeeping Porters enjoy competitive salaries, generous holiday allowances, and comprehensive wellbeing support, alongside continuous learning opportunities to foster career growth. With unique perks such as paid birthday leave, international hotel discounts, and a strong emphasis on team celebrations, we create a welcoming environment where every employee can thrive and contribute to our commitment to excellence in guest service.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Porter
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on the Montcalm Collection. Familiarise yourself with their values and what makes them stand out. This will help you connect better during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a Housekeeping Porter, you'll be interacting with guests and staff alike. Think of some scenarios where you might need to provide excellent service or handle a tricky situation, and practice how you'd respond. Confidence is key!
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've kept things tidy and efficient in past roles. Whether it’s managing supplies or maintaining equipment, let them know you’re all about keeping things running smoothly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can keep an eye on any updates or new opportunities that pop up. We’re excited to see what you bring to the team!
We think you need these skills to ace Housekeeping Porter
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for hospitality shine through! We want to see that you’re excited about the Housekeeping Porter role and how you can contribute to our team.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Mention specific examples of how you've maintained high standards in previous roles, as this is key for us at StudySmarter.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the position. Remember, we love detail-oriented individuals!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Montcalm Collection
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Housekeeping Porter. Familiarise yourself with tasks like transporting linen, maintaining equipment, and ensuring cleanliness in guest areas. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Organisational Skills
Since this role requires strong organisational skills, be ready to share examples from your past experiences where you've successfully managed multiple tasks. Whether it’s keeping track of supplies or coordinating with team members, demonstrating your ability to stay organised will impress the interviewers.
✨Emphasise Your Guest Interaction Skills
As a Housekeeping Porter, you'll interact with guests regularly. Prepare to discuss how you would greet guests warmly and handle their requests. Share any previous customer service experiences that highlight your communication skills and commitment to providing exceptional service.
✨Be Ready for Practical Questions
Expect some practical questions about health and safety regulations or how to handle cleaning chemicals. Brush up on these topics beforehand so you can showcase your knowledge and commitment to maintaining high standards of hygiene and safety during the interview.
