Housekeeping Office Coordinator

Benefits

• Competitive salary that reflects your talent, contribution, and potential.


• Generous holiday allowance, starting at 28 days (including bank holidays) and increasing with service—supporting your life beyond work.


• Paid birthday leave, so you can celebrate your special day your way.


• We celebrate life’s milestones with you, offering generous gifts and financial support for special occasions such as weddings and the arrival of a new baby.


• Comprehensive wellbeing support, including free access to our Employee Assistance Programme provided by Hospitality Action, offering confidential support, wellbeing resources, and free legal advice.


• Tailored wellbeing experiences, from yoga sessions and life coaching to wellbeing workshops designed to support both mind and body.


• Cashback healthcare plan, covering dental, optical, physiotherapy, and alternative treatments—helping you stay at your best.


• Preferential gym membership rates, helping you maintain your health and vitality.


• Continuous learning and development opportunities, from hands‑on training to leadership masterclasses—empowering your career growth.


• Paid volunteering day, giving you the opportunity to support a charity close to your heart.


• Employee referral programme, rewarding you for bringing great talent into our teams.


• Complimentary meals on duty in our team restaurant.


• Exclusive room rate discounts across the Montcalm Collection.


• International hotel discounts through Marriott Bonvoy, giving you access to exceptional global experiences.


• City‑wide discounts and perks, with savings across retail, entertainment, essential services, fashion, and more.


• Recognition programmes, including vouchers and curated rewards that celebrate excellence and individuality.


• Elegant annual celebrations and social events, bringing our teams together to connect and celebrate in style.

Overview

The Housekeeping Office Coordinator serves as a central point of communication and organization within the housekeeping department, ensuring smooth, efficient daily operations. This role supports both the housekeeping team and wider hotel departments by managing administrative tasks, coordinating room assignments, and maintaining accurate records. The general purpose of the role is to facilitate a high standard of cleanliness and guest satisfaction by ensuring that housekeeping services are delivered in a timely, fair, and well‑organized manner. The coordinator acts as a liaison between supervisors, room attendants, porters, and front office staff, ensuring that all service requests, room status updates and operational changes are communicated clearly and promptly.

Responsibilities

• Preparing Room Attendant lists to prepare and print.


• Awareness of Daily Events; Facilities Updates and Product to provide accurate information to our guests on call.


• Housekeeping Supervisors lists to make – ensure all have fair & equal.


• Reports preparations & printing: (preference forecast, no shows, late departures).


• Address guests’ service needs in a professional, positive, and timely manner.


• Answering phone calls on hotel main line and direct them where needed with an appropriate and professional manner.


• Updating Guest Profiles: Emails; Address; Phone numbers; etc.


• Keep the supervisors informed with all the changes (room move, late departure, priority rooms, extended stays).


• Maintain a good & prompt communication with the supervisors, porters, and other departments.


• Keep the evening supervisor informed about all changes, (Room moves, housekeeping service requests, mini bar removed).


• Check with the porters if the cardboard was processed.


• Handling small queries via email such as guest invoices, etc.


• Basic knowledge of Opera preferred.


• Perform any other reasonable request made by management.

Skills & Qualifications

• Strong interpersonal and communication skills with a guest‑focused approach.


• Proficient in Microsoft Office Suite and basic Opera PMS functionality.


• Detail‑oriented with excellent organizational and time‑management abilities.


• Ability to work collaboratively across departments in a fast‑paced hospitality environment.


• Flexible and responsive to management requests and operational needs.

Working Conditions

• Flexibility to work shifts, including weekends, holidays, and evenings, as required.


• Ability to work in a fast‑paced, high‑pressure environment.

Candidates must be authorised to live and work in the UK. Currently visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren’t just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.