Hotel Manager (London)

Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story. The hotels in the collection include Montcalm Royal London House, Montcalm East, Inhabit, Southwick Street and Inhabit, Queen’s Gardens.

Position Overview

The Hotel Manager manages Heads of Departments directly and leads the wider hotel team, overseeing all aspects of running a hotel including but not limited to Guest Experience from pre-arrival to post-departure service, Events, Health & Safety, P&L, Compliance, Training, Maintenance, Projects, Commercial Performance, and Reputation Management. The Hotel Manager holds responsibility for the health, safety, and welfare of employees, guests, and visitors of the hotel. The Hotel Manager ensures licence, award and insurance agreements are respected, adequate procedures and trainings are in place, and responsibilities are clearly defined.

Key Responsibilities

• Minimum 2–4 years of proven leadership experience in the hospitality industry, ideally within a luxury hotel, boutique property, or high-end resort.
• Strong leadership and team management skills, with the ability to inspire and develop high-performing teams.
• Exceptional customer service skills, with a guest-centric approach to delivering outstanding experiences.
• In-depth knowledge of hotel operations, including front office, housekeeping, F&B, events, and maintenance.
• Strong financial acumen, including budgeting, forecasting, and revenue management.
• Ability to develop and implement strategic plans to drive business performance and enhance brand reputation.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with guests, stakeholders, and team members.
• Comprehensive understanding of health, safety, and regulatory compliance within the hospitality industry.
• Proficiency in hotel management systems, operational software, and digital tools for efficient management.
• Ability to adapt to industry trends, integrate innovative technologies, and continuously improve operations.

Requirements and Skills

• Degree or relevant qualification in Hospitality Management, Business Administration, or a related field.
• Experience managing a luxury hotel, boutique property, or high-end resort.
• Strong background in revenue management, marketing strategies, and commercial performance.
• Multilingual abilities and cultural awareness, particularly in dealing with high-net-worth clientele.
• Experience in sustainability initiatives and corporate social responsibility within the hospitality sector.

This role requires a dynamic and results-driven leader with a passion for hospitality, a commitment to excellence, and the ability to create unforgettable guest experiences.

Benefits

• Collaborative and empowering team dynamics.
• Pathways for promotions and growth within the brand.
• Recognition and Rewards Program.
• Access to an array of discounts via our Benefits Platform.
• Comprehensive training through Certified Classroom and E-Learnings.
• 28 holidays annually, inclusive of 8 bank holidays. Additional holidays post 2-year tenure.
• Health incentives: Cash-back on optical, dental, chiropractic, and physio services.
• Concession on gym memberships.
• Nutritious meals provided during shifts.
• Complimentary dry-cleaning service for uniforms.
• Inclusive pension schemes.
• Celebrate your special day with a fully paid day off on your birthday.

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren’t just buzzwords. We genuinely value the unique perspectives each individual brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we are dedicated to providing a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future. Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this particular role.