Groups & Events Sales Manager

Apply for the Groups they’re a way of life. Our people are the heart of our hotels: passionate individuals working together as a team, united by an unwavering commitment to providing first‑class personal service. Our collection spans some of London’s most storied buildings, from elegant Georgian townhouses and an 18th‑century brewery to a historic head office and a contemporary architectural landmark. Each hotel has its own unique story, and within every one, our team creates unforgettable experiences for our guests. While our walls speak of history, it’s our people, their ambition, and their creativity that shape our future. Join us, and become part of a culture that celebrates individuality, nurtures potential, and upholds the very highest standards of the art of hospitality. Overview The Groups, Meetings and Events Manager is an integral role at Montcalm Hotels. The role is to take the responsibility for converting business reactively by personal and consistent sales service, resulting in the achievement of the hotel profit plan that maximizes revenue by driving the sale of conference and events facility spaces and Guest rooms. Coach, mentor, and lead your team with clear direction, sharing your experience and focusing on their roles and responsibilities set to achieve the business plan and associated targets and metrics. Key Responsibilities To aid and assist the Director of Groups and Events Sales to convert customer enquiries into confirmed sales by completing proposals and follow up on enquiries on a timely basis, conducting show rounds when appropriate and to develop future and repeat business, contributing to the profitability of the hotels. To manage and develop the Groups, Meetings and Events team to develop successful customer partnerships. In addition, to ensure a clean line of communication is maintained with the operational team. To ensure that all SOPs are adhered to for the department and to implement new strategies and procedures for the department as appropriate. To actively work as a member of the team, contributing to maximising revenue and generating business. To handle all customer enquiries with a professional telephone manner and demonstrate high standards of customer service, and to respond to enquiries within 24 hours. To handle all administrative tasks in an efficient and timely manner. To pro‑actively identify customer needs and provide solutions to match and exceed them. To build strong working relationships with clients and develop an understanding of their specific needs and requirements. To actively convert enquiries into confirmed bookings, demonstrating confidence through call control and upselling. Effective diary management maximising yield and revenue per available meeting room and bedroom whilst closely evaluating conversion statistics and lead in times. To respond positively to Groups, Meetings and Events Sales opportunities and identify new accounts and contacts to develop Groups, Meetings and Events sales leads within the hotels. To develop productive working relationships and on‑going communication with all departments increasing the development of business and the maximisation of yield and space within the Hotel. To create accurate written quotations and contracts for clients in line with departmental standards. To ensure accurate and up to date customer records in Opera S