Food & Beverage Sales Executive

About Montcalm Collection

United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story. The hotels in the collection include a historic brewery, reimagined as a vibrant modern hotel: Montcalm Brewery. A storied city-slicker, housed in the former headquarters of the Royal Mail: Montcalm Royal London House. A property with a bold new perspective at Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels.

Our flagship hotel is on the brink of a bold new era. Its Grade II-listed building on the cusp of Park Lane has been sensitively refreshed by architects Holland Harvey. Interiors are being rejuvenated by Studio Mica and Studio Est. We have added a new signature restaurant helmed by a world-famous chef, alongside a dapper lounge and bar. Communal areas, bedrooms and suites have all been artfully redesigned; our spa and Grand Ballroom will re-emerge as modern icons. Conscious, cultured, characterful, and considerate, Montcalm Mayfair is a five-star hotel set on a historic crescent that sits proudly at the top of Park Lane, steps from Hyde Park and the West End, with a toe in Marylebone, bringing a fresh, holistic hospitality approach to London luxury. The respectful, sensitive full restoration includes a wellness space, community-welcoming public spaces and a restaurant helmed by an internationally acclaimed chef.

Overview

Montcalm Mayfair is looking for a skilled and ambitious Food & Beverage Sales Executive to join our team. You will work closely with the Food & Beverage Management Team overseeing daily sales and operations of the F&B Outlets, ensuring exceptional service standards and delivering a luxury dining experience.

Key Responsibilities

• To reactively and proactively sell Lilli by Akira Back Events for Bloom, Library, Group Dining, Reservations & Exclusive Hires.
• To handle telephone, email and online enquiries for Lilli Restaurant.
• To carry out show rounds and support hosting any appointments at Lilli.
• Complete necessary administration to ensure the event is successful from a customer service and financial point of view.
• To produce and communicate function details for all internal stakeholders ensuring they are well briefed on forthcoming events both through function details and face-to-face meetings.
• To generate new leads and enquiries as well as maintaining existing/return business.
• Assist in coordination of large events, private dining, and special functions.
• Manage Restaurant bookings, making sure all customers experience five-star service.
• Welcome guests with genuine hospitality and anticipate their needs, ensure outstanding dining experience.
• Build and maintain strong guest relationships, ensuring repeat business and satisfaction.
• Handle guests’ inquiries and complaints with professionalism, resolving issues promptly and effectively.
• Coordinate with other departments, i.e. housekeeping, front office, for special requests, events and guest needs.
• Respond to emergency situations calmly and efficiently, following hotel protocols.

This job description is designed to outline primary duties and conditions related to the Food & Beverage Sales Executive position at a luxury hotel. It is not an exhaustive list and additional tasks and responsibilities may be required as directed by hotel management.

Key Attributes

• Previous sales co-ordination experience within a hospitality/events/restaurant Events is essential for this role.
• Smart appearance and friendly telephone manner.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and guest-oriented mindset, with focus on creating memorable experiences.
• Detail oriented and highly organised.
• Ability to work under pressure in a fast-paced environment.

Working Conditions

Full Time role, 40hrs per week. Flexibility with work schedules, including weekends, holidays and evenings.

Benefits

• Competitive salary.
• A supportive, empowering team environment.
• Benefits platform with various discounts.
• 28 holidays including eight bank holidays, with more holidays after two-year service.
• Cash-back health benefits, including optical, dental, chiropractor and physio services.
• Discounted gym membership.
• Access to Wellbeing platform and sessions, including EAP.
• Awards and Recognition Programme.
• Annual parties.
• Regular and ongoing training and development, including leadership workshops.
• Enjoy a paid day off to celebrate your birthday – because your special day matters!

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren’t just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice. Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future. Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.