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For Companies At a Glance
- Tasks: Manage overnight front desk duties and complete financial reconciliations.
- Company: Montcalm Collection, a luxury hotel group in London.
- Benefits: Competitive pay, dynamic work environment, and opportunities for growth.
- Why this job: Join a vibrant team and enhance your hospitality skills in a luxury setting.
- Qualifications: Hospitality or accounting diploma and previous experience preferred.
- Other info: Perfect for night owls looking to make an impact in the hospitality industry.
The predicted salary is between 24000 - 36000 £ per year.
Montcalm East, an Autograph Collection Hotel, reflects the creative spirit of its Shoreditch setting. With a prime position on City Road in East London, where arty Shoreditch meets progressive Silicon Roundabout, Old Street Tube station is just a few steps away.
Overview
The Night Auditor plays a dual role, combining overnight front desk duties with the completion of daily financial reconciliations. Responsible for ensuring accuracy in guest accounts, balancing the hotel's revenue, and preparing reports for management, the Night Auditor also serves as a key overnight contact for guests. This role requires attention to detail, financial accuracy, and a warm, professional approach to guest service, ensuring both smooth night operations and readiness for the following day.
Key Responsibilities
- Complete nightly financial audits, balancing guest accounts and revenue.
- Prepare and deliver daily reports for Finance and Front Office management.
- Process late check-ins, early departures, and guest requests.
- Maintain accuracy in billing, postings, and cash handling.
- Serve as a professional and approachable point of contact overnight.
- Manage overnight enquiries, bookings and guest requests.
- Support Night Manager in ensuring operational standards are upheld.
- Handle guest complaints and issues efficiently, ensuring timely resolution to guest satisfaction.
- Answer and manage incoming calls, emails and reservations, ensuring all communication is handled professionally and efficiently.
- Accurately process payments and ensure the security of guest information.
- Monitor safety and security of the property during the shift.
- Conduct administrative tasks and system checks to support next-day readiness.
- Record and communicate guest feedback and incidents in daily log.
- Respond to emergency situations calmly, ensuring guest and staff safety.
- Maintain the reception and lobby area to a professional standard.
- Liaise with Housekeeping, Concierge, and other departments to ensure guest needs are met.
- Assist the Night Manager in any tasks required to ensure smooth operations.
This job description sets out the main responsibilities related to the role at Montcalm Collection. It is not intended to be exhaustive, and duties may be varied from time to time as required by management to meet the needs of the business.
Skills Qualifications
- Diploma or certificate in Hospitality, Accounting, or equivalent experience.
- Previous experience as Night Auditor or in Front Office operations.
- Strong numeracy and financial reconciliation skills.
- Proficiency in Opera PMS or similar hotel management systems.
- Fluent English required; additional languages are an advantage.
Working Condition
Overnight shifts, including weekends.
Night Auditor in England employer: Montcalm Collection
Contact Detail:
Montcalm Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Auditor in England
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Montcalm Collection. A friendly chat can open doors and give you insider info about the Night Auditor role.
✨Tip Number 2
Prepare for the interview by brushing up on your financial reconciliation skills. Be ready to discuss how you’d handle guest accounts and any tricky situations that might come up during night shifts.
✨Tip Number 3
Show off your customer service skills! During interviews, share examples of how you've resolved guest complaints or improved their experience. It’s all about making a lasting impression!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Night Auditor in England
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your experience in hospitality and financial reconciliation. We want to see how your skills match up with the Night Auditor role, so don’t hold back on showcasing your strengths!
Tailor Your Application: Take a moment to customise your application for Montcalm East. Mention specific aspects of our hotel collection that resonate with you, and how you can contribute to our unique atmosphere and service standards.
Be Professional Yet Approachable: Since the Night Auditor is a key contact for guests, let your personality shine through! Use a friendly tone in your cover letter and CV, showing us that you can balance professionalism with warmth.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Montcalm Collection
✨Know Your Numbers
As a Night Auditor, you'll be dealing with financial reconciliations, so brush up on your numeracy skills. Be prepared to discuss how you've handled financial discrepancies in the past and demonstrate your attention to detail.
✨Showcase Your Guest Service Skills
This role requires a warm and professional approach to guest service. Think of examples where you've gone above and beyond for guests, especially during challenging situations. Highlighting your ability to handle complaints effectively will set you apart.
✨Familiarise Yourself with Hotel Management Systems
If you have experience with Opera PMS or similar systems, make sure to mention it. If not, do a bit of research beforehand. Understanding how these systems work will show your commitment and readiness for the role.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, like managing late check-ins or emergency scenarios. Practising your responses to these types of questions will help you feel more confident and articulate during the interview.
