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For Companies At a Glance
- Tasks: Greet guests, provide exceptional service, and manage requests efficiently.
- Company: Join Montcalm Collection, London's luxury hotel group with a rich history and modern flair.
- Benefits: Enjoy discounts, health incentives, comprehensive training, and 28 holidays annually.
- Why this job: Be an ambassador for luxury hospitality while exploring London’s vibrant culture.
- Qualifications: Excellent English, attention to detail, and previous experience in a 5-star property preferred.
- Other info: Diversity and inclusion are valued; all backgrounds are encouraged to apply.
The predicted salary is between 24000 - 36000 £ per year.
United by timeless style and peerless service, Montcalm Collection is London’s luxury hotel collection. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters, and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story. The collection includes a historic brewery reimagined as Montcalm Brewery, a bold new perspective at Montcalm East (part of Marriott’s Autograph Collection), and two mindful hotels, Inhabit Southwick Street and Inhabit Queen’s Gardens, both part of Design Hotels.
A coveted retreat in the city center, Montcalm Royal London House revitalizes a mid-century gem near Liverpool Street, combining classic charm with modern flair. Its tech-equipped rooms overlook Finsbury Square, complemented by a serene urban spa and rooftop eatery with skyline views.
Overview
Montcalm Collection is seeking a skilled and ambitious Doorperson to join our team. You will provide personal and exceptional service to all guests, adhering to our brand standards. Help shape the next chapter of Montcalm Collection and showcase your skills. Become a trusted ambassador for our hotels and enjoy opportunities to work across properties, maintaining high standards of service and customer care.
Key Responsibilities
- Greeting all guests in a friendly and professional manner.
- Providing the highest standard of service to guests.
- Ensuring messages and facsimiles are delivered promptly.
- Familiarity with all room locations and facilities.
- Keeping the entrance and surrounding areas clean and tidy.
- Meeting and following up on guest requests politely and efficiently.
- Having thorough knowledge of the hotel and company.
- Promoting other Montcalm Hotels and restaurants.
- Maintaining good knowledge of London attractions and trends.
- Managing porters and doormen effectively.
- Performing other reasonable requests from management.
Essential Qualifications
- Excellent spoken and written English.
- Ability to work independently.
- Approachable, professional, with attention to detail.
- Knowledge of London restaurants and attractions.
- Knowledge of Opera.
- Previous experience in a 5-star property preferred.
- Collaborative team player.
Opportunities for promotion and growth.
- Recognition and Rewards Program.
- Access to discounts via Benefits Platform.
- Comprehensive training (Classroom and E-Learnings).
- 28 holidays annually, including 8 bank holidays, with additional holidays after 2 years.
- Health incentives, gym discounts, nutritious meals, dry-cleaning, pension schemes.
Candidates must be authorized to work in the UK. No visa sponsorship available.
Equal Opportunity Employer
We value diversity and inclusion, fostering a respectful workplace free from discrimination. We welcome applications from all backgrounds and encourage you to apply if this role aligns with your aspirations. If not shortlisted, explore other opportunities with us now or in the future. Note: If you do not hear from us within 14 days, consider your application not shortlisted for this role.
Doorperson employer: Montcalm Collection
Contact Detail:
Montcalm Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Doorperson
✨Tip Number 1
Familiarise yourself with the Montcalm Collection and its unique offerings. Knowing the history and features of each hotel will help you engage with guests and promote the brand effectively.
✨Tip Number 2
Brush up on your knowledge of London attractions and dining options. Being able to recommend local hotspots will enhance your credibility as a doorperson and improve guest satisfaction.
✨Tip Number 3
Practice your communication skills, especially in English. As you'll be greeting guests and providing information, clear and friendly communication is key to making a great first impression.
✨Tip Number 4
Showcase your previous experience in high-end hospitality settings during your interactions. Highlighting your background in 5-star properties can set you apart from other candidates.
We think you need these skills to ace Doorperson
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Doorperson at Montcalm Collection. Highlight your relevant experience in customer service and any previous roles in hospitality.
Tailor Your CV: Customise your CV to reflect the skills and qualifications mentioned in the job description. Emphasise your excellent spoken and written English, attention to detail, and knowledge of London attractions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional service. Mention specific experiences where you demonstrated professionalism and approachability, aligning with Montcalm's brand standards.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as this reflects your attention to detail and professionalism.
How to prepare for a job interview at Montcalm Collection
✨Showcase Your Customer Service Skills
As a Doorperson, you'll be the first point of contact for guests. Make sure to highlight your previous experience in customer service and provide examples of how you've gone above and beyond to ensure guest satisfaction.
✨Demonstrate Knowledge of London
Familiarity with local attractions and restaurants is crucial. Brush up on popular spots and hidden gems in London, and be prepared to discuss them during the interview to show your enthusiasm for the city.
✨Exude Professionalism and Approachability
The role requires a friendly and professional demeanour. Practice your body language and tone of voice to ensure you come across as approachable and confident during the interview.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific scenarios, such as dealing with difficult guests or managing multiple requests at once. Think of examples from your past experiences that demonstrate your problem-solving skills.
