Doorperson

Montcalm Royal London House is a coveted retreat in the heart of the city, revitalising a mid-century gem near Liverpool Street. Combining classic charm with modern flair, its tech-equipped rooms overlook Finsbury Square. A serene urban spa and rooftop eatery boasting skyline vistas add to its allure.

Overview

The Doorperson works closely with the Concierge Team and the General Manager on providing the luxury experience throughout the guest journey from the moment they set eyes on our property, throughout their journey experiencing our facilities to a post-stay experience should they need to call back regarding anything. The Doorperson exhibits meticulous eye for detail, a passion for luxury and the ability to enhance customer experience. Being the first point of contact, your role is critical to creating a lasting positive image, maintaining reputation and delivery of unparalleled guest experiences via seamless encounters and meaningful, personalised service delivery during the stay. The Doorperson is an ambassador of Montcalm Collection and represents the brand and Company Values of belonging, sensitivity, wellbeing, changemaking and sustainability with professionalism, grace and warmth.

Key Responsibilities

• Warmly welcome guests upon arrival, open car and hotel doors, and assist with any immediate needs.
• Provide assistance with luggage, directions, and any special requests.
• Coordinate with the Bell Service to ensure smooth and timely luggage handling.
• Work closely with the FOH team to ensure that guest vehicles are parked and retrieved efficiently and courteously.
• Monitor the hotel entrance and surroundings, ensuring that only authorised persons enter the premises.
• Report any suspicious activity or security concerns to the Manager on Duty.
• Engage with guests in a polite and professional manner, offering information about the hotel’s amenities, nearby attractions, and local events.
• Handle inquiries and resolve any issues with discretion and promptness.
• Assist with arranging transportation services, such as taxis, ride-sharing services, or hotel shuttles, ensuring guests have reliable and timely travel arrangements.
• Maintain an up-to-date knowledge of the surrounding area, including new and upcoming attractions, restaurants, and events.
• Ensure that the hotel entrance, lobby area, and surrounding grounds are immaculate and welcoming at all times.
• Assist in maintaining the cleanliness and organisation of these areas.
• In case of emergency situations, assist in guiding guests safely and communicate with the hotel’s security or management teams as necessary.
• Maintain effective communication with the front desk, concierge, and other guest services teams to ensure seamless service delivery.
• Maintain a polished and professional appearance in accordance with the hotel’s grooming standards.
• Assist the Management in any tasks introduced to enhance the guest journey or positively impact the business.
• Respond to emergency situations calmly and efficiently, following hotel protocols.

Skills & Qualifications

• High attention to detail and commitment to a luxury quality service.
• A friendly and approachable attitude with a genuine passion for hospitality.
• Impeccable grooming and presentation standards.
• Ability to work under pressure and handle challenging situations with grace.
• Flexibility to adapt to changing guest needs and preferences.
• Problem-solving skills with a focus on guest satisfaction.
• Strong organisational skills and multitasking abilities.
• Exceptional customer service skills with a passion for delivering a luxury guest experience.
• Excellent communication, problem-solving, and organisational skills.
• High level of professionalism, discretion and integrity.
• Fluency in multiple languages is a plus.
• High school diploma or equivalent required, a degree in hospitality or a related field is preferred.
• Minimum of 1 year of experience in a similar role is desired.

Working Conditions

• Hours, including weekends and bank holidays.
• Physical demands such as being on the feet for long periods of time and manual handling.

Benefits

• Competitive salary.
• A supportive, empowering team environment.
• Benefits platform with various discounts.
• 28 holidays including eight bank holidays, with more holidays after two-year service.
• Cash-back health benefits, including optical, dental, chiropractor and physio services.
• Discounted gym membership.
• Access to Wellbeing platform and sessions, including EAP.
• Awards and Recognition Programme.
• Annual parties.
• Regular and ongoing training and development, including leadership workshops.
• Enjoy a paid day off to celebrate your birthday – because your special day matters!

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren’t just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice. Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future. If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role. Please note that we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources, will be considered the property of the company and will not be subject to agency fees.