Overview
At Montcalm Collection, we believe that timeless style and genuine hospitality are more than just values, they’re a way of life. Our people are the heart of our hotels, passionate individuals working together as a team, united by an unwavering commitment to providing first-class personal service.
Our collection spans some of London’s most storied buildings, from elegant Georgian townhouses to a contemporary architectural landmark. Each hotel has its own unique story, and we create unforgettable experiences for our guests.
Join us, and become part of a culture that celebrates individuality, nurtures potential, and upholds the very highest standards of the art of hospitality.
Key Responsibilities
- Market analysis: conduct thorough market research to identify trends, opportunities and potential competitors within the luxury leisure and entertainment industry.
- Relationship building: establish and nurture relationships with key clients, partners and stakeholders to foster business growth and maintain a strong network.
- Sales strategy: develop and implement effective sales strategies to achieve revenue targets, considering market dynamics and customer preferences in the luxury segment.
- New business development: actively seek and pursue new business opportunities, partnerships and collaborations to expand the company’s footprint in the luxury market.
- Client management: manage relationships with existing clients, ensuring high levels of satisfaction, and identifying upsell or cross‑sell opportunities to maximise revenue.
- Team collaboration: collaborate with cross‑functional teams, including marketing, operations and finance, to ensure a cohesive approach in delivering luxury leisure and entertainment services.
- Reporting and analysis: provide regular reports and analysis on sales performance, market trends and competitor activities to the Director for strategic decision‑making.
- Brand representation: serve as a brand ambassador, upholding the company’s image and values in all interactions and engagements within the luxury sector.
- Contract negotiation: lead negotiations for contracts and agreements, ensuring favourable terms for the company while maintaining positive client relationships.
- Adaptability: stay informed about industry changes, adjust strategies accordingly and be agile in response to shifting market conditions.
- Very good knowledge of the leisure industry and processes within the US, Middle East and Asia and local markets.
Skills & Qualifications
- Proven track record in business development, sales or a related field, with a focus on the luxury leisure and entertainment sector.
- In‑depth understanding of the luxury market, including trends, customer behaviour and key competitors.
- Strong networking and relationship‑building skills to establish and maintain connections within the luxury segment.
- Demonstrated ability to develop and execute successful sales strategies, meet revenue targets and drive business growth.
- Excellent communication and presentation skills to articulate the value proposition of luxury leisure and entertainment offerings.
- Strategic mindset with the ability to analyse market data, identify opportunities and contribute to the development of effective business strategies.
- Experience working collaboratively with cross‑functional teams and influencing positive outcomes.
- Proficient in negotiation techniques to secure favourable deals and contracts.
- Previous experience in managing client relationships, ensuring satisfaction and identifying opportunities for additional business.
- Ability to adapt to changing market conditions and implement flexible strategies accordingly.
- Bachelor's degree in business, hospitality or a related field (experience may be considered in lieu of a degree).
- Results‑oriented mindset with a focus on achieving and exceeding sales targets.
Working Conditions
- The role is based in the company’s London office.
- Normal working hours are Monday to Friday, 9am–5.30pm; live events and build‑up hours may vary.
- Out of hours work at events may be required.
Benefits
- Competitive salary.
- A supportive, empowering team environment.
- Benefits platform with various discounts.
- 28 holidays including eight bank holidays, plus additional holiday after two years of service.
- Cash‑back health benefits, including optical, dental, chiropractor and physio services.
- Discounted gym membership.
- Access to wellbeing platform and sessions, including EAP.
- Awards and recognition programme.
- Annual parties.
- Regular and ongoing training and development, including leadership workshops.
- Paid day off to celebrate your birthday.
Eligibility
Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.
