At a Glance
- Tasks: Support the Night Manager in overseeing hotel operations and ensuring guest satisfaction.
- Company: Join Montcalm Collection, where hospitality meets timeless style in London's iconic hotels.
- Benefits: Competitive salary, career growth, and a vibrant team culture.
- Other info: Dynamic overnight shifts with opportunities to develop your hospitality career.
- Why this job: Be a key player in creating unforgettable experiences for guests during the night.
- Qualifications: Experience in luxury hotels and strong leadership skills are essential.
The predicted salary is between 28103 - 34348 £ per year.
At Montcalm Collection, we believe that timeless style and genuine hospitality are more than just values, they're a way of life. Our people are the heart of our hotels: passionate individuals working together as a team, united by an unwavering commitment to providing first-class personal service. Our collection spans some of London's most storied buildings, from elegant Georgian townhouses and an 18th-century brewery to a historic head office and a contemporary architectural landmark. Each hotel has its own unique story and within everyone, our team creates unforgettable experiences for our guests.
The Night Supervisor supports the Night Manager in overseeing hotel operations during overnight shifts, ensuring seamless service, guest satisfaction, and the highest standards of safety and security. Acting as a brand ambassador for Montcalm Collection, this role requires strong leadership, attention to detail, and the ability to manage both operations and guest experience with professionalism and discretion.
COMPETENCIES
- Leadership & Teamwork
- Supports the Night Manager in leading, motivating, and coaching the night team.
- Encourages teamwork, development, and high employee morale.
- Guest Experience & Service Excellence
- Acts as the first point of contact for guests during the night shift, delivering warm, personalised service.
- Anticipates needs, resolves issues, and ensures VIP and special requests are handled with care.
- Operational Management
- Oversees front office activities, night audit, and cash handling procedures.
- Ensures smooth overnight operations across department.
- Safety, Security & Risk Management
- Conducts property checks and enforces security protocols.
- Responds promptly to emergencies, following hotel policies and procedures.
- Communication & Collaboration
- Provides accurate nightly reports and detailed handovers.
- Maintains effective communication with both guests and day management.
KEY RESPONSIBILITIES
- Assist the Night Manager in managing hotel operations during overnight shifts.
- Lead team briefings, assign tasks, and monitor service delivery.
- Supervise front desk operations, including check-in/out, reservations, and billing.
- Conduct nightly audits, reconcile payments, and prepare reports.
- Carry out property inspections, ensuring cleanliness, safety, and maintenance standards.
- Handle guest complaints and requests with professionalism and discretion.
- Ensure compliance with fire, health, and safety regulations.
- Liaise with other departments for smooth handovers and transitions between shifts.
This job description sets out the main responsibilities related to the role at Montcalm Collection. It is not intended to be exhaustive, and duties may be varied from time to time as required by management to meet the needs of the business.
SKILLS & QUALIFICATIONS
- Bachelor's degree or diploma in hospitality management preferred.
- 2–3 years of supervisory experience in luxury hotels; night shift experience desirable.
- Strong leadership and team management abilities.
- Proficiency in hotel systems (Opera, PMS, POS).
- Excellent customer service, organisational, and problem-solving skills.
- High attention to detail and commitment to luxury standards.
- Professional appearance, grooming, and discretion under pressure.
- Fluency in English; additional languages are an advantage.
WORKING CONDITIONS
- Overnight shifts, including weekends and public holidays.
- Physical stamina to stand or walk for extended periods; ability to assist with luggage if required.
- Ability to remain calm and composed in a fast-paced or emergency.
Night Supervisor employer: Montcalm Brewery
At Montcalm Collection, we pride ourselves on fostering a vibrant work culture that values individuality and teamwork, making it an exceptional place for Front Office Supervisors to thrive. With competitive salaries, generous holiday allowances, and unique benefits like paid birthday leave, we ensure our employees feel valued and supported in both their professional and personal lives. Located in the heart of London, our historic hotels offer a dynamic environment where your creativity and ambition can flourish, contributing to unforgettable guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Night Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Montcalm Brewery. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Montcalm Brewery
Don't be shy about reaching out to Montcalm Brewery directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Montcalm Brewery and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Montcalm Brewery
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
